Guest reviews
Overall rating
8.5
Excellent
Based on 36 reviews
Cleanliness
8.8
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.2
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
13
3
0
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Staff was very helpful. Car handled well are served our needs. Drop off was extremely easy.
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8.0
Pros: It was very straight forward and the staff was friendly and helpful
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7.2
Pros: The staff was very kind and friendly.
Cons: I wanna return the car in the night.
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10.0
Great way to see east coast
Pros: Pick up was quick, drop off was easier. The insurance through kayak is much more bang for buck, budget even told us this. Their rate was 50 a day and kayaks was 72 for the 9 days. Was a good piece of mind becasue with 1600 miles you never know what can happen
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10.0
Excellent!!
Pros: Competitive rates.
Cons: Nil
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10.0
Pros: Last minute reservation with budget. Pick up and check in was quick and easy. Great service and car was economic for duration of the trip.
Cons: When checking the vehicle for dents and scratches I preferred if a agent would do a walk around with the person renting the car but they didn’t.
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10.0
Great value
Pros: Car was newer and clean. Long wait to pick up, but all else went very well.
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2.0
Hijacked
Pros: At reservation pricing was attractive
Cons: Re-booking confirmation was not found by Buget/Avis in SYD. Avis rep then hijacked rental and I ended up paying TWICE the quoted rate online from Kayak. Avis//Budget rep also claimed there was no drop off station in the Flinders area (specifically Frankston, but there is). Complete RIPOFF from SYD Int'l Budget/Avis.
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9.6
Pros: Convenient pick-up and return
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9.2
Excellent service and spotless car
Pros: Car was spotless, comfortable and the service was efficient and quick
Cons: Insurance pricing a little crazy. $3000 excess seems a little outta whack
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10.0
No hassle rental
Pros: Friendly staff, easy pick up and drop off.
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10.0
Pros: Hassle free pick up and drop off. Offered a choice of three cars. Well priced.
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