10.0
the guy who checked us is was fabulous, when we brought back car a girl didn't know how to find out since we brought back car earlier than expected charged us the full price, not happy about that.Reviewed 2023 Sep 01
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2.0
Had to cancel because noone was there when I arrived for pick up. Completely ruined my plans. Wasted time and money.Reviewed 2023 Aug 13
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4.0
This was the dirtiest rental car I have ever rented. The seats had stains all over the front and back seats.Reviewed 2023 Jun 17
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2.0
Budget rental agency offered extremely bad customer serviceReviewed 2023 Apr 02
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10.0
Getting in and out of the Budget garage is awful, but the rest of the experience was great.Reviewed 2022 Sep 29
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2.0
Our vehicle had been wrecked with front end damage. Went to visit relatives and was completely embarrassed by the vehicle. Will never rent through Kayak or Budget ever again.Reviewed 2022 Jul 29
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2.0
Budget didn’t have anyone at the rental counter to assist me. I waited for ten minutes and no one showed up. I then went to the Alamo agent and they said that the budget person does not show up on a regular basis. So I cancelled my reservation with budget and booked with Alamo on the spot. Alamo was awesome.Reviewed 2021 Nov 22
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1.9
Signed contract for $122. For 2 day rental Checked my credit card and Budget charged me $326.Reviewed 2021 Sep 17
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10.0
Cons:Wow, what could have been better? Well, everything was great so if it was even better it would have been free. Yeahhh, I know. People it was great. Thank you.Reviewed 2021 May 08
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2.0
Pros:Nothing.Cons:No car available when we went to pick it up 70 miles away from our home. They charged me for travel insurance anyway.Reviewed 2020 Jun 26
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3.2
Over the Top Refil Price and MorePros:The base price was very reasonable.Cons:It took at least 45 minutes for me to pickup the car. There were four people ahead of my in line and only one person working the counter. The car was filthy on the outside when we picked it up. It was a hard blue car with road salt completely covering the sides and side windows. The steering wheel had some brown sticky substance on it. I was planning on returning it with a full tank, so when I picked the car up I told them that. I thought I remembered a gas station close to the airport, but apparently it wasn’t where I remembered. We didn’t ace enough time to go out of our way (traveling with a young child was partly to blame) and I dropped it off and told them. I had used just over half a tank and was charged $75 to refill the tank to full. Very frustrated overall and was finally charged a lot more than I expected for a dirty product and my fault if not returning it with gas.Reviewed 2018 Dec 12
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6.0
Vehicle smelled like smokeCons:Turned car in early due to smell still charged me full rate and had no other vehicle similar to what my need wasReviewed 2018 Nov 03
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