10.0 Excellent2021 Nov 29
With the very minor exception of the distance from the John Wayne Airport to the car rental facility, my experience was excellent. Instant pick up, very quick service, good clean car, and friendly customer service. I will definitely go with Fox again next time.
10.0 Excellent2021 Nov 28
great overall experience, affordable car rental, friendly staff, easy transaction. I would recommend Fox rental to friends and family.
10.0 Excellent2021 Nov 23
There was a man/customer complaining and was NOT wearing a mask and the manger allowed him to remain in the building even after I asked that he put a mask on. This is the LAW!! Not a managers choice. Her job is to protect the customers and her employees and follow the rules. Please take care of this confusion with your manager. Other than that, every was great.
8.0 Excellent2021 Nov 17
The cost was very affordable compared to other companies. Some people may not like being shuttled offsite to pick up the car but I actually find it easier when I have a lot of luggage.
4.0 Okay2021 Nov 13
The employee (woman) was a bit annoying, trying to desperately sell us a "Road Toll" package, for 12-15 dollars a day, even though we told her repeatedly, WE WILL NOT BE ON ANY TOLL ROADS!!! I ordered a compact car, and Fox had a full size car set up for my rental. I told her that I ordered a compact, NOT a full size car, and she was annoyed. I'm the one who deserved to be annoyed, not her. She finally gave in and got me a compact car. But acted VERY put off that she had to do this. WHY DO I HAVE TO GO THROUGH this nonsense??? I paid a lot of money (per day) for a car, I should get better service.
2.0 Mediocre2021 Oct 30
From beginning to end it was a miserable experience. Waited 45 minutes for the shuttle (with 3 toddlers). Then waited another hour in line. Then waited 30 minutes for car to be cleaned. At the end of the trip (in California by the beach) they told us they will charge $250 to clean the car!! There was not that much sand! The representative was very rude and I will never rent from Fox again.
2.0 Mediocre2021 Oct 23
Worst customer service ever. Waited in line for 30 min and was denied service for not having a mask….No sign at the entrance that says this.
4.0 Okay2021 Oct 19
I didn’t appreciate the first interaction with customer service once I arrived at the airport. I waited 20 minutes for the shuttle before calling, and when I called and asked when I could expect the next shuttle they told me “it runs every 20 minutes” and I responded that I knew that, but I was curious the actual status of the shuttle since I hadn’t seen one in 20 min, he just kept telling me that it runs every 20 min and that I need to wait. He was very rude and incompetent and I got so fed up that I just paid for a taxi to get to fox rental car pickup to pickup my vehicle. I didn’t appreciate the pickup experience at all.
10.0 Excellent2021 Oct 12
I received the same service as the larger rental companies. Great price.
10.0 Excellent2021 Oct 12
Efficiency and service was great! Shuttle pick up was considerate for extremely late fight arrivals near closing.