4.0 Okay2021 Apr 10
Pros: I booked the car through kayak, and after waiting 30 minutes, they told me that the car, which was to be ~700, was going to be 1100 because they were going to give me a RARE upgrade. I told them I didn't want an upgrade that I had to pay for. I wanted what I paid for. So, after 20 more minutes, the guy I was dealing with went in the back and didn't come out. Some other guy came out and ultimately helped me. Also, I explicitly told them I did NOT want satellite radio. When I got the bill, it included a $35 fee for the satellite radio. Also, they gave the car bone empty. The fuel light came on 2 miles after I drove out of the parking lot. The car itself (A Ford Fusion) was great. The process to get it was very poor. Btw - It was a Hertz rental facility.Cons: Pickup was NOT good. ~50 minutes to get the car. Plus the bait and switch, satellite radio fiasco and followed up with no gas in the car. I won't do this again
2.0 Mediocre2021 Mar 22
Pros: It was cheap. The car worked (except for two of the rear speakers).Cons: Easily the worst car rental experience of my entire life. The staff at the pickup location were unprofessional, unprepared, and dishonest. They did not have the van I prepaid for, but told me on the phone prior to pickup that they did. When I arrived and was stranded at the location, they took an hour to start working with me, then told me that there was no van (and hadn't been one for days) and tried to make me accept a sedan instead. They told me that the only way I would get a van was going to the airport, but refused to arrange a way for me to get there. They kept implying that they were going to have to just cancel my reservation unless I just accepted a smaller car. After two hours, they "found" a large SUV that, while still not as big as I needed, was workable. They then tried to strongarm me into paying an upgrade fee and again implied that unless I agreed to it they would cancel my reservation. After waiving the upgrade fee, they then acted like they did me some huge favor and tried to guilt me into paying extra again. After all this, the salesman told me that they would charge $2.00 per gallon to pre-purchase my fuel. When I pointed out that the wall sign said a higher price, he told me to ignore that because it was out of date. Shame on me, I agreed. Guess which amount I was charged? To put a cherry on top, when I tried to drop the vehicle back off at the location using the after-hours key drop they told me to use, I arrived to find the only entrance to the facility gated and locked. I had to sit in a nearby parking lot for an hour waiting for the 1-800 number to finally work with me, and now I have to take time off of work to make another trip out there. I haven't actually returned the vehicle yet after corporate extended my dropoff time to today. But how much do you want to bet they try to stick me with some extra fees?
4.8 Okay2020 Aug 18
Pros: The location was close.Cons: Facility was very dirty. In Bathroom, the cabinet holding supplies was busted, the tissue holder was broken and the soap dispenser was broken. The facility including sink and toilet were filthy. Common area floor was dirty as well. Reservation was for a full size SUV. It was NOT a full size SUV. The person said that it seats 7 so it is rated as a full size SUV. First, there is NO way it could fit 7 people, maybe if you include 4 children. A smart car can fit 5 so does that make it a compact SUV? Felt cheated so I have lost trust in Hertz.
10.0 Excellent2018 Apr 03
UpgradePros: When I picked upmy car, they were friendly and quick. I received an upgrade from a standard sedan to a luxury sedan because the car I had requested to rent was not suitable for rent.
10.0 Excellent2017 Oct 30
Pros: Ease of pick up and drop off.Cons: Very few vehicles to choose from.
2.8 Mediocre2017 Oct 10
Horrible locationPros: One employee, I believe Danielle was her name?Cons: I arrived at the location, only to be told there were no cars available and maybe there would be one in an hour. The very unapologetic and unhelpful employee did nothing to soothe my concern. He didn't offer any suggestions on how I could change things to accommodate their mistake. I was basically SOL. When I called about in about 30/45 minutes to check on the status of my refund, I was told all reservations had been pushed to the next day. I told them that didn't work for me since I was leaving in the morning. They finally accommodated me with a vehicle that smelled bad, didn't seem to run properly and seemed like the alignment was off. In summary, maybe the entire Hertz company isn't bad, but corporate should take a hard look at this location and how it is run!!!
2.0 Mediocre2017 Oct 02
Cons: I did not rent the car due to not having a credit card. Still looking for refund because I did not use the car
5.6 Okay2017 Aug 15
Pros: good gas millageCons: Tires were bad, car was not driving good and could be cleaner. Pick up took forever.
2.0 Mediocre2017 May 31
Cons: They dont accept debit card and nobody didnt tell it to me!!! And not pick up car, no my rental money back
8.4 Excellent2017 Mar 23
Pros: The location is very crowded, and the signage at the facility could use some work so that newcomers understand where to go and what to do with their personal vehicles. The staff was effective, but they could certainly use some training on how to make the customer feel a little more welcome.