Richmond car rentals

Richmond car rentals

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Richmond, VA, United States7 Oct — 10 Oct
Richmond, VA, United States
Wed 10/7
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Sat 10/10
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Richmond car rental reviews and directory

Rated #1
Alamo
Best rated
8.4 Excellent (176 reviews)
1 location in Richmond
Alamo
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 844 370 8283
Monday06:00 - 23:59
00:00 - 01:00
Tuesday06:00 - 23:59
00:00 - 01:00
Wednesday06:00 - 23:59
00:00 - 01:00
Thursday06:00 - 23:59
00:00 - 01:00
Friday06:00 - 23:59
00:00 - 01:00
Saturday07:00 - 23:59
Sunday07:00 - 23:59
00:00 - 01:00
  • 8.7
  • 8.6
  • 8.4
  • 8.3
  • 8.2
Recent reviews
2.0 Mediocre2020 Sep 08
Pros: NothingCons: They did not have a car for us, so anything could have been better.
2.0 Mediocre2020 Aug 27
Pros: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoidCons: For Alamo to stick with their operating hours so we can plan ahead
8.0 Excellent2020 Jul 27
Cons: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
8.0 Excellent2020 Jul 20
Pros: Everything from pick up to drop off went smoothlyCons: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
4.0 Okay2020 Jun 24
Cons: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
2.8 Mediocre2020 May 24
Pros: There was nothing to like about this experience.Cons: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
7.2 Good2020 Feb 21
Pros: The staff was friendly.Cons: The car smelled like cigarette smoke covered up by heavy perfume.
10.0 Excellent2020 Feb 04
Pros: Friendly staff. Very efficient.Cons: Nothing
2.0 Mediocre2019 Nov 25
Pros: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
8.4 Excellent2019 Oct 25
Pros: Friendly and helpful staff. Not too much up selling at desk.Cons: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
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Rated #2
Enterprise
8.1 Excellent (100 reviews)
10 locations in Richmond
Enterprise
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 833 268 5452
Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday08:00 - 20:30
Sunday08:00 - 20:30
207 E Main St+1 804 648 7612
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
4713 W. Broad St.+1 804 355 7707
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
5105 S. Laburnum Ave+1 804 222 2700
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday12:00 - 16:00
6109 W. Broad Street+1 804 673 0500
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday00:00 - 01:00
Sunday00:00 - 01:00
6485 Iron Bridge Rd+1 804 205 9000
Monday00:00 - 01:00
Tuesday00:00 - 01:00
Wednesday00:00 - 01:00
Thursday00:00 - 01:00
Friday00:00 - 01:00
Saturday00:00 - 01:00
Sunday00:00 - 01:00
7311 Hull Street Rd+1 804 205 9000
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
7919 W Broad St+1 804 346 8666
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday00:00 - 01:00
8028-a Midlothian Turnpike+1 804 330 3030
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
Sunday12:00 - 16:00
9001 W Broad St+1 804 217 6323
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday00:00 - 01:00
Sunday00:00 - 01:00
  • 8
  • 8.1
  • 8.1
  • 8.3
  • 7.9
Recent reviews
10.0 Excellent2020 Aug 21
Pros: Staff was friendly and helpfulCons: Nothing
10.0 Excellent2020 Jul 29
Pros: The staff is GREAT! I will be back if I ever need another rental!Cons: I definitely recommend ENTERPRISE❤️
8.0 Excellent2020 Jul 18
Pros: Courteous Cons: The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.
10.0 Excellent2020 Jul 02
Pros: I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.
2.0 Mediocre2020 Jun 30
Pros: I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip. Cons: Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.
2.0 Mediocre2020 Jun 23
Pros: nothing did not rent - vehicle not availableCons: your commitment could have been met, vehicle not available.
2.0 Mediocre2020 Jun 07
Pros: NothingCons: I wasn't even able to get a rental from enterprise because they told me last minute that they needed a credit card instead of a debit card even if it could be run as a credit card which left me carless. I wish they would have told me that from the beginning. I will never book with them again. It is unreasonable especially since they are more likely to get their money through a debit card. They weren't even willing to work with me at all and told me to go somewhere else so I got additional insurance coverage for no reason.
2.0 Mediocre2020 Jun 07
Cons: I didn’t even get to rent the car because I didn’t have a valid pay stub that was valid for the last 30 days prior to renting. But due to COVID-19 that was impossible considering I was laid off back in March. Was told a bank statement would’ve worked but Enterprise doesn’t take that as a “proof” anymore so I’m not even sure what the point of telling me that was.
10.0 Excellent2020 Mar 29
Cons: If I were Kayak, I would stop selling Allianz insurance with Enterprise rentals, they don't accept Allainz, so you're basically making people throw money away. I didn't appreciate that very much. In fact, I've been spreading the word.
9.6 Excellent2020 Jan 04
Pros: Staff at pick up was very helpful, but it was one guy with a long line and broken printers. Took awhile to get out of the garage.Cons: Receipt would not print or come via email so was stuck in the garage for 20 mins.
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Rated #3
Budget
7.3 Good (121 reviews)
4 locations in Richmond
Budget
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 6090
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
4204 West Broad Street+1 804 254 2005
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
7923 West Broad Street+1 804 217 6645
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
8231 Midlothian Turnpike+1 804 330 0058
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
  • 7.5
  • 7.6
  • 7.1
  • 7.1
  • 7.1
Recent reviews
2.0 Mediocre2020 Jul 06
Pros: I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.Cons: Given notice of credit checks as well as immediate refunds for business not used!!!
10.0 Excellent2020 Jun 25
Pros: Car was good, cleanCons: Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.
6.0 Good2020 Jun 08
Pros: The woman working the counter was professional and calm in spite of a messy situationCons: Not enough attendants, didn't have the car I ordered.
8.8 Excellent2020 Apr 01
Pros: Since the cost of extending my rental was more than twice what it was to rebook, turn in the current car, and pick up another in the exact same class, I opted for the latter. I decided to wait at the desk for vehicle pickup before going inside to the rental counter, to ask if it was possible (particularly given the current state of the world) for me to just take the same car again. They were friendly, helpful, and willing to accommodate, and my decision to wait and ask even saved me a trip to the closed rental counter inside.Cons: There are always too few employees doing too many jobs for too many different rental companies at Richmond Airport. After waiting in line inside to do the paperwork to rent the car, there is almost always a 15+ minute wait outside in order to actually get the car. It's terribly inefficient.
2.0 Mediocre2020 Feb 09
Pros: Never rented it... upon reaching counter agent informed me couldn't rent to me
6.8 Good2020 Feb 07
Pros: The pickup and drop off was relatively simple.Cons: The staff could have been more interested in helping customers. I was initially cut in front of in line and I patiently waited for that person to be helped, I approached the desk smiling and greeting the person with a friendly attitude. I was not greeted or acknowledged in any way for at least 20-30 seconds. The representative was mumbling questions and when I needed her to repeat herself, she was surly and patronizing speaking like I was an idiot. I will go to any other car rental outlet if it means I do not have to interact with this person ever again.
2.0 Mediocre2020 Feb 06
Pros: NothingCons: They could have actually had a vehicle.
2.0 Mediocre2019 Dec 27
Cons: My experience at the counter in the RIC airport was so terrible that I ended up canceling and going with Enterprise. I wish I had’ve gotten the name of the counter costumer service rep, but she should not be working with the public.
7.2 Good2019 Dec 23
Cons: Clean the car prior to renting. There were food items left in the car from the previous renter.
8.0 Excellent2019 Aug 06
Pros: Staff was friendly and polite. The car was great. Price was fantastic!Cons: I would love a drop off option where I could return the night before or didn't have to wait in line. I waited in line for 20 minutes (with a Lyft outside) and when I got up, she said, "Oh, I didn't know you just had to return." Seems like there could be a night drop off option!
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Rated #4
Thrifty
7.6 Good (56 reviews)
1 location in Richmond
Thrifty
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
  • 7.9
  • 7.7
  • 7.6
  • 7.3
  • 7.5
Recent reviews
10.0 Excellent2020 Sep 04
Pros: Comfortable car, clean and very simple steps to pick it up and drop offCons: n/a
10.0 Excellent2020 Aug 19
Pros: The staff was extremely professional while we were checking in. He made sure we knew where our car was, and even helped with directions to our destination that night. I would definitely go back!Cons: He could have asked the person that had checked in before us to wait until we were finished to have his questions answered.
2.0 Mediocre2020 Jun 28
Pros: The experience was the worst I've ever had. There was no attendant at the Thrifty counter. There was a sign that said go to the Thrifty attendant in the parking garage. There was no attendant there, either, and a sign that said go to the Hertz counter. There were 10 people in front of me in line and I waited 45 minutes in line, making me late for my appointment. The attendant didn't have any envelopes for my sales contract and because he talked to a person in front of me about video games for several minutes caused the wait to be linger than it should have. When I returned my car there were no attendants in the garage I had to drop off my key in the after hours box, and I still have not received an email receipt. The entire experience was a fail and in 25 years of renting vehicles this is the first time I've ever complained.
6.8 Good2020 May 13
Pros: No one was at the kiosk for pickup. The sign inside the airport said go to the garage. We get to the garage and there’s another sign that said to go to the lower level but no one was downstairs. An agent from another rental service said go to Hertz, the parent company. Nobody was there. So we call a number and no one answered. Eventually, after 20 minutes someone shows up. However, my online reservation wasn’t in the system. They had my name but not my info or payment. We stood there for another 30 minutes. In the end, I had to complete paperwork by hand. It took about an hour to get a car. It was ridiculous.Cons: Now that we’re in the pandemic, have a better system for customer service. Other rental agencies had people working at their booths. Nobody was waiting for a car. If someone is going to be away from the rental desk, have a bell, phone number or something to alert an agent.
8.0 Excellent2020 Feb 12
Pros: Staff was efficient and friendly, unusual for a car rental desk
10.0 Excellent2020 Jan 28
Pros: VERY friendly and super-helpful !! The lady at the drop off area was the best!
4.8 Okay2020 Jan 04
Pros: Drop off was easyCons: Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!
10.0 Excellent2019 Dec 27
Cons: This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!
6.8 Good2019 Dec 21
Cons: Price
8.0 Excellent2019 Nov 26
Cons: Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.
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Rated #5
Payless
7.5 Good (76 reviews)
1 location in Richmond
Payless
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 226 8153
Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
  • 7.8
  • 7.8
  • 7.2
  • 7.2
  • 7.3
Recent reviews
10.0 Excellent2020 Aug 22
Pros: Fun car. Great experience and easy processCons: Nothing
2.0 Mediocre2019 Nov 07
Pros: They were closed, like out of business.Cons: Using a company that was in business.
10.0 Excellent2019 Oct 13
Pros: The woman at the car pick up window was very friendly and helpful
2.0 Mediocre2019 Sep 27
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
4.8 Okay2019 Jul 01
Pros: The staff was friendly.Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
10.0 Excellent2019 May 23
Pros: Easy pick up and even easier drop offCons: Nothing.
3.6 Mediocre2019 May 22
Pros: drop off was fineCons: Saw an over charging me $450 on my 2 day rental without a reason
10.0 Excellent2019 Apr 30
Cons: Everything was perfect
10.0 Excellent2019 Mar 07
Pros: The pickup and drop-off experiences were both great; there were no problems with the vehicle, timing, or otherwise.Cons: Something that could have been better was the communication with the desk from off-site. After receiving word of a flight delay, we were unable to get an answer on the phone from the desk at the airport rental counter.
4.8 Okay2019 Feb 04
Pros: Would like to discuss what happened at the counter when I picked up the vehicle
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Rated #6
Avis
7.4 Good (52 reviews)
4 locations in Richmond
Avis
Locations in Richmond
1 Richard E Byrd Terminal Drive+1 804 222 7416
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
4204 West Broad Street+1 804 254 4146
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
7923 West Broad Street+1 804 270 0888
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
8231 Midlothian Turnpike+1 804 272 1476
Monday09:00 - 12:00
Tuesday09:00 - 12:00
Wednesday09:00 - 12:00
Thursday09:00 - 12:00
Friday09:00 - 12:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
  • 7.4
  • 7.5
  • 7.3
  • 7.3
  • 7.3
Recent reviews
8.0 Excellent2020 Jul 20
Cons: The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.
2.0 Mediocre2020 Apr 14
Cons: I was charged but rental car place was not open.
4.8 Okay2019 Dec 22
Cons: They should adopt automatic picking up keys without standing one hour in line.
2.0 Mediocre2019 Nov 20
Cons: Even with a reservation there were no cars available
2.8 Mediocre2019 Oct 07
Pros: Staff was friendlyCons: Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.
10.0 Excellent2019 Sep 23
Pros: Staff were friendly and pick-up and drop-off were a breeze.Cons: Would have liked a shorter wait time for pick-up.
8.8 Excellent2019 Jul 27
Cons: Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
10.0 Excellent2019 Jun 27
Pros: Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
10.0 Excellent2019 Jun 25
Pros: The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.Cons: Can't think of anything at the moment
10.0 Excellent2019 May 03
Pros: Great staff. Good value for the vehicle.
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Rated #7
Hertz
7 Good (91 reviews)
3 locations in Richmond
Hertz
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 7228
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
4112 West Broad Street+1 804 355 3840
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
8021 West Broad St+1 804 270 3436
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday09:00 - 12:00
  • 7.2
  • 7
  • 6.7
  • 7
  • 7.1
Recent reviews
2.0 Mediocre2020 Sep 22
Pros: The staff was greatCons: they didn't have the car that I was trying to rent
2.0 Mediocre2020 Jul 18
Cons: The vehicle was not ready nor could have been at another location in the time I needed. Untimely has to book with another company.
10.0 Excellent2020 Jun 16
Pros: Staff was friendly and drop off was easy!
5.2 Okay2019 Jun 12
Cons: I rented a intermediate car and they gave me a compact. It didn’t have cruise control and the seat was very uncomfortable. I asked the guy about why I paid for an intermediate size car and got a compact and he lied and told me the car he rented me was intermediate.
2.0 Mediocre2019 Apr 03
Pros: nothingCons: they did not honor the reservation. they said because I made the reservation the same day they did not have to honor it
8.8 Excellent2019 Mar 27
Pros: Staff was helpful, pick up and drop off was easy.Cons: The car smelled bad.
2.0 Mediocre2018 Oct 26
No carCons: Had to book off airport location as airport didn’t have cars. Uber’d to location and there were 5+ customers without cars- they said that vehicles were overbooked by at least 20 for the day and that they couldn’t do anything about it. The lack of effort to remedy the situation was terrible. Ended up going to a low rate provider that had cars available. Their car was terrible, but they actually had customer service.
10.0 Excellent2018 Sep 07
Pros: quick and easy - no waitingCons: nothing negative to say
6.8 Good2018 Jul 01
wrong pickup locationCons: I arrived at the Richmond airport, where I requested to pick up and drop off the car, to find out that the pick up location was 25 min away and they would not transfer the reservation. I had to take an Uber to the pick up location to get the car.
2.0 Mediocre2018 Jun 29
Pros: The store closed before I co to old pick up vehicleCons: Infkexibility
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Rated #8
Dollar
6.8 Good (85 reviews)
1 location in Richmond
Dollar
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 20:30
Tuesday08:00 - 20:30
Wednesday08:00 - 20:30
Thursday08:00 - 20:30
Friday08:00 - 20:30
Saturday08:00 - 20:30
Sunday08:00 - 20:30
  • 7.2
  • 7
  • 6.8
  • 6.5
  • 7
Recent reviews
2.0 Mediocre2020 Sep 07
Pros: Even though it wasn't the car I saw online it was ok.Cons: the customer service was horrible. I has to walk and encounter so many rude people before I was able to pick up the car. They made me go to so many wrong places. No one answered the phone it was just terrible
6.0 Good2020 May 12
Pros: The car was niceCons: They should be more accurate with the price.
9.2 Excellent2020 May 11
Cons: Signage at the airport is a little confusing, but this is not the car company's fault
3.6 Mediocre2020 Feb 11
Pros: Reservation was not fulfilled as requestedCons: Don't offer a car that is not available
2.0 Mediocre2020 Jan 22
Cons: I left something in the car and Dollar rental customer service online service was awful.
5.6 Okay2019 Dec 28
Cons: My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.
4.8 Okay2019 Dec 28
Pros: Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.Cons: Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.
8.4 Excellent2019 Dec 21
Pros: Friendly staff, ease of pick upCons: No signage for return and it was eventually on a different floor than where I picked it up
4.8 Okay2019 Dec 19
Pros: Vehicle was comfortableCons: Customer service, charged extra, wrong information on the rental and charged extra to change it.
9.2 Excellent2019 Dec 15
Pros: It was a nice car, I liked the model because of the features. Great on gas.Cons: I’m tall and picked the wrong car. So low to the ground that I had to twist and turn to get in and out.
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Rated #9
Rent-A-Wreck
10 Excellent (1 review)
1 location in Richmond
Rent-A-Wreck
Locations in Richmond
8410 West Broad St.+1 804 308 26240
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #10
National
8.2 Excellent (22 reviews)
1 location in Richmond
National
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 844 370 8284
Monday06:00 - 23:59
00:00 - 01:00
Tuesday06:00 - 23:59
00:00 - 01:00
Wednesday06:00 - 23:59
00:00 - 01:00
Thursday06:00 - 23:59
00:00 - 01:00
Friday06:00 - 23:59
00:00 - 01:00
Saturday07:00 - 23:59
Sunday07:00 - 23:59
  • 8.1
  • 8.6
  • 8.4
  • 8
  • 8.2
Recent reviews
10.0 Excellent2020 Aug 20
Pros: Car was nice and comfortable
4.0 Okay2020 Jul 21
Pros: Easy drop offCons: Reservation wasn't available when I picked up the car, I had to wait an hour.
2.0 Mediocre2019 Dec 31
Cons: It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.
10.0 Excellent2019 Mar 26
Pros: Staff were extremely helpful and courteous.Cons: No improvement necessary.
9.2 Excellent2019 Feb 27
Pros: Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.Cons: The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.
10.0 Excellent2018 Oct 29
Top notchPros: Nice vehicle, nice rate, nice serviceCons: All went well
10.0 Excellent2017 May 24
Great Customer ServicePros: I had change in plans and they modified my reservation over the phone. No questions asked.
4.4 Okay2017 Mar 20
Car Not AvailablePros: Got "upgraded" for freeCons: I reserved a small car because I was going to drive 3 hours from Richmond, VA to Raleigh, NC. When I picked up the car all they had left was a Suburban. Not the end of the world, I can still drive the big truck, but made parking next to impossible, and cost me at least double to pay for the gas used on my 3 hour drive.
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Rated #11
Routes Car & Truck Rentals
6 Good (2 reviews)
1 location in Richmond
Routes Car & Truck Rentals
Locations in Richmond
1 Richard E Byrd Terminal Dr+1 804 226 30000
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Recent reviews
10.0 Excellent2020 Sep 10
Pros: The staff was very friendly and accommodating to me, feel like they are way better than other companies here.Cons: Nothing!
2.0 Mediocre2020 Sep 01
Pros: Will never use this company again. And the fact that you allow them to post on your site is reprehensible. I had nothing but issues to start with they moved during the night (their words) before I picked up and they had not left a forwarding address until I called. It appears they are at the airport but they are not which adds to issues. I blew a tire on the way to my destination and they were no help. I called the car manufacturer to get a tow and paid for the tire replacement myself. There is also large scratch on vehicle which I am sure will be an issue. I have already turned over to my insurance company to handle. Clearly something hit the car and caused tire to blow. ABSOLUTELY NO HELP WHATSOEVER. SHADY COMPANY. DO NOT USE UNDER ANY CIRCUMSTANCES.Cons: NO SUPPORT. SOMETHING ISN'T RIGHT WITH THIS PLACE. NOT SURE WHAT IT IS BUT IT'S NOT WORTH YOUR MONEY OR TIME. DO NOT RENT FROM THEM. NEVER AGAIN. CAR WAS ACTUALLY NICE AND NISSAN WAS WAY BIGGER HELP WITH TIRE ISSUE THAN ACTUAL RENTAL COMPANY. INEPT AT BEST.
Eagle Rent A Car
2 locations in Richmond
Eagle Rent A Car
Locations in Richmond
1202 North Boulevard0
Richmond airport0
Recent reviews
Easirent
1 location in Richmond
Easirent
Locations in Richmond
Richmond International Airport
MondayInvalid date - 23:59
TuesdayInvalid date - 23:59
WednesdayInvalid date - 23:59
ThursdayInvalid date - 23:59
FridayInvalid date - 23:59
SaturdayInvalid date - 23:59
Recent reviews
Sunnycars
1 location in Richmond
Sunnycars
Locations in Richmond
1 Richard E. Byrd Tr Dr Ste 1150
Recent reviews
782 travelers who rented a car in Richmond gave the car agency they used an average rating of 7.6

When to book a rental car in Richmond

Top tips for renting a car in Richmond

  • Book your rental car in Richmond at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Richmond

  • Based on ratings and reviews from real users on KAYAK, the best car rental companies in Richmond are Alamo (8.4, 191 reviews), Enterprise (8.2, 134 reviews), and Thrifty (7.6, 60 reviews).

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