Pros: Pick up staff was excellent! Drop off staff could have cared less about us.
Pros: The pick up and drop off .. The service were Amazing..
Pros: The staff at the original budget rental we went to had poor customer service and was not friendly. After consulting many other rental car places, I was able to find one that could give us a car but it was not within the budget or the car that we requested.
Cons: Staff friendliness, the car being ready and the correct rental that was requested, and better services all around.
Pros: They continue to give away the vehicles we reserved.
Cons: Actually fulfill the reservations we make online.
Pros: I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.
Cons: Given notice of credit checks as well as immediate refunds for business not used!!!
Pros: Car was good, clean
Cons: Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.
Pros: The woman working the counter was professional and calm in spite of a messy situation
Cons: Not enough attendants, didn't have the car I ordered.
Pros: Since the cost of extending my rental was more than twice what it was to rebook, turn in the current car, and pick up another in the exact same class, I opted for the latter. I decided to wait at the desk for vehicle pickup before going inside to the rental counter, to ask if it was possible (particularly given the current state of the world) for me to just take the same car again.
They were friendly, helpful, and willing to accommodate, and my decision to wait and ask even saved me a trip to the closed rental counter inside.
Cons: There are always too few employees doing too many jobs for too many different rental companies at Richmond Airport. After waiting in line inside to do the paperwork to rent the car, there is almost always a 15+ minute wait outside in order to actually get the car. It's terribly inefficient.
Pros: Never rented it... upon reaching counter agent informed me couldn't rent to me
Pros: The pickup and drop off was relatively simple.
Cons: The staff could have been more interested in helping customers. I was initially cut in front of in line and I patiently waited for that person to be helped, I approached the desk smiling and greeting the person with a friendly attitude. I was not greeted or acknowledged in any way for at least 20-30 seconds. The representative was mumbling questions and when I needed her to repeat herself, she was surly and patronizing speaking like I was an idiot. I will go to any other car rental outlet if it means I do not have to interact with this person ever again.
Cons: They could have actually had a vehicle.
Cons: My experience at the counter in the RIC airport was so terrible that I ended up canceling and going with Enterprise. I wish I had’ve gotten the name of the counter costumer service rep, but she should not be working with the public.
Budget has 4 rental locations in Richmond. Take a look at our Budget rental location map to find the best rental cars near you.