Cons: The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.
Cons: I was charged but rental car place was not open.
Cons: They should adopt automatic picking up keys without standing one hour in line.
Cons: Even with a reservation there were no cars available
Pros: Staff was friendly
Cons: Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.
Pros: Staff were friendly and pick-up and drop-off were a breeze.
Cons: Would have liked a shorter wait time for pick-up.
Cons: Trying to find the Avis inside the airport was a hassle. I called the actual location but the 800 line picked up and he was of absolutely no help.
Pros: Staff was very friendly and helpful. Pick up and drop off process was easy and uncomplicated.
Pros: The staff at pick up in Richmond and at drop off in Lewisburg were friendly and excellent.
Cons: Can't think of anything at the moment
Pros: Great staff. Good value for the vehicle.
Pros: Just doing their job
Cons: Car was from Canada, Speedometer in KPH. Hard to look thru to see MPH. took some getting used to. Not really a big deal. However older folks would not have been able to use that car.
Worst Customer Service Ever
Cons: I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.
Avis has 4 rental locations in Richmond. Take a look at our Avis rental location map to find the best rental cars near you.