Book Thrifty car rentals in Richmond

Richmond, VA, United States
4 Nov — 11 Nov
Same drop-off
Richmond, VA, United States
Thu 04.11
Thu 11.11
Driver's age:


" and clean"(in 2376 reviews)
"The "(in 959 reviews)
"So amazing from Brad"(in 242 reviews)


"Thrifty's was terrible."(in 203 reviews)
" inside."(in 69 reviews)
""Nothing, noe.""(in 2242 reviews)

Reviews for Thrifty in Richmond

Overall Rating7.5 GoodBased on 59 reviews
Value for money

Recent reviews

Traveler rating
Find reviews that mention:
Pros:The experience was the worst I've ever had. There was no attendant at the Thrifty counter. There was a sign that said go to the Thrifty attendant in the parking garage. There was no attendant there, either, and a sign that said go to the Hertz counter. There were 10 people in front of me in line and I waited 45 minutes in line, making me late for my appointment. The attendant didn't have any envelopes for my sales contract and because he talked to a person in front of me about video games for several minutes caused the wait to be linger than it should have. When I returned my car there were no attendants in the garage I had to drop off my key in the after hours box, and I still have not received an email receipt. The entire experience was a fail and in 25 years of renting vehicles this is the first time I've ever complained.Reviewed 2020 Jun 28
review fromkayak
Easy to use in midst of travel messPros:Due to bad weather, our flight plan was diverted and we had to rent a car to drive the last 75 or so miles home. Thrifty worked well at this time. Rental process was easy. Return process was easy. Price was reasonable. Staff were competent and understanding.Reviewed 2018 Jan 07
review fromkayak
Pros:The staff was extremely professional while we were checking in. He made sure we knew where our car was, and even helped with directions to our destination that night. I would definitely go back!Cons:He could have asked the person that had checked in before us to wait until we were finished to have his questions answered.Reviewed 2020 Aug 19
review fromkayak
Pros:Comfortable car, clean and very simple steps to pick it up and drop offCons:n/aReviewed 2020 Sep 04
review fromkayak
Pros:No one was at the kiosk for pickup. The sign inside the airport said go to the garage. We get to the garage and there’s another sign that said to go to the lower level but no one was downstairs. An agent from another rental service said go to Hertz, the parent company. Nobody was there. So we call a number and no one answered. Eventually, after 20 minutes someone shows up. However, my online reservation wasn’t in the system. They had my name but not my info or payment. We stood there for another 30 minutes. In the end, I had to complete paperwork by hand. It took about an hour to get a car. It was ridiculous.Cons:Now that we’re in the pandemic, have a better system for customer service. Other rental agencies had people working at their booths. Nobody was waiting for a car. If someone is going to be away from the rental desk, have a bell, phone number or something to alert an agent.Reviewed 2020 May 13
review fromkayak
Pros:Drop off was easyCons:Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!Reviewed 2020 Jan 04
review fromkayak
Pros:Easy to book online.Cons:The car rental was closed. No one emailed me or called. They have been closed up for awhile.Reviewed 2020 Nov 30
review fromkayak
Great service!!!Pros:With this being my first time renting a car through Kayak, the entire transaction was smooth. From the moment of requesting the rental to returning it, the experience was great.Reviewed 2018 Feb 04
review fromkayak
Pros:Staff at the counter was wonderfulCons:Nothing.Reviewed 2019 Jan 09
review fromkayak
Pros:Easy to drop off and pick up.Cons:It took almost an hour to go through the paper work and then finally get the car. That seemed to be long. There must be a way to shorten that time.Reviewed 2016 Oct 24
review fromkayak
Pros:Staff was efficient and friendly, unusual for a car rental deskReviewed 2020 Feb 12
review fromkayak
Dirty beat up carCons:Car had trash in it. 22,000 mikes on the car and there were already dents and scratches all over it. Rented a "special" class vehicle and found out that's another word for compact.Reviewed 2017 Feb 13
review fromkayak

Where can I find Thrifty car rentals in Richmond?

1 Richard E Byrd Terminal Dr, Thrifty car rentals


1 Richard E Byrd Terminal Dr


Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00


+1 804 222 8751

Good to know

Most popular location

1 Richard E Byrd Terminal Dr

Most popular car type

Supplier choice

Top tips for renting a car from Thrifty in Richmond

  • Supplier choice rental cars from Thrifty in Richmond are around 42% cheaper than other car types, on average

FAQs about renting a car from Thrifty in Richmond

  • Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Thrifty in Richmond.

  • Thrifty has 1 rental location in Richmond. Take a look at our Thrifty rental location map to find the best rental cars near you.

  • Yes

  • Yes