Pros: Even though it wasn't the car I saw online it was ok.
Cons: the customer service was horrible. I has to walk and encounter so many rude people before I was able to pick up the car. They made me go to so many wrong places. No one answered the phone it was just terrible
Pros: The car was nice
Cons: They should be more accurate with the price.
Cons: Signage at the airport is a little confusing, but this is not the car company's fault
Pros: Reservation was not fulfilled as requested
Cons: Don't offer a car that is not available
Cons: I left something in the car and Dollar rental customer service online service was awful.
Cons: My flight was delayed past when the Richmond rental desk was scheduled to close at 10pm. I called customer service and spoke with someone who did not work at the branch I was trying to call because that is how it works. He informed me that he had entered my flight information into the reservation, and that the staff would wait for me to land. I arrived at the counter at 1004 pm, and they were closed. There was no phone number to call, or sign that said to go talk to the Hertz desk. It was just a sign that said their normal hours. I walked to the Avis desk and paid $5 less for the same thing.
Pros: Car was OK, not fully cleaned on the inside, but drove OK and had a full tank of fuel when I picked up.
Cons: Pick up area had no staff, no signs directing me to another rental companies booth (had to go to Hertz counter to pickup a Dollar rental?). Poor communication and signage. Lot wasn't well marked with regard to where the car was located.
Pros: Friendly staff, ease of pick up
Cons: No signage for return and it was eventually on a different floor than where I picked it up
Pros: Vehicle was comfortable
Cons: Customer service, charged extra, wrong information on the rental and charged extra to change it.
Pros: It was a nice car, I liked the model because of the features. Great on gas.
Cons: I’m tall and picked the wrong car. So low to the ground that I had to twist and turn to get in and out.
Pros: The price, the car clean, everything was easy, excellent service with the staff.
Cons: Everything a ok.
Cons: Office was not open until noon. Was not made aware of this. Could not wait around 3e+ hrs., so rented from Alamo.
Dollar has 1 rental location in Richmond. Take a look at our Dollar rental location map to find the best rental cars near you.