Book Enterprise car rentals in Richmond

Reviews for Enterprise in Richmond

Recent reviews

Traveler rating

Excellent

34

Good

6

Okay

4

Mediocre

15

Poor

1

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car availablegreat service

car was greatgreat experience

get the cargreat price

staff was very helpfulcustomer service

pick up and dropgreat customer

airport location

10.0

Better Direction picking up the vehicleReviewed 2022 Feb 21

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10.0

The staff was super friendly and helpful. The gentleman helped me with my phone getting linked to the car. I had a bad experience with a local Enterprise rental at home...the manager had given me an e-mail that on my next rental I could have a discount or upgrade. On this trip, the manager graciously gave me a nice upgrade for free. GREAT SERVICE!!!Reviewed 2021 Dec 09

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10.0

It took 5-minutes to pick up the car. Very good customer service at this location. I was very happy with my rental. I just wish the price of rental cars wasn’t so high. I’m looking forward to the day when the prices drops back to where they were pre-pandemic. Hopefully!Reviewed 2021 Oct 25

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10.0

Good car - high mileage, easy driving.Reviewed 2021 Oct 20

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1.9

Don't have a car for meReviewed 2021 Aug 09

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10.0

Pros:Easy drop off and easy pick up. Although I have not received my email receipt yet.Cons:Found a old/left over pink mask by the passenger side door.Reviewed 2021 Feb 16

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10.0

Pros:Staff not unfriendly, but not friendly either.Cons:Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.Reviewed 2020 Nov 29

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10.0

Pros:YesReviewed 2020 Oct 14

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2.0

Pros:NothingCons:How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.Reviewed 2020 Oct 13

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6.0

Pros:The drop off was easy and efficientCons:I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.Reviewed 2020 Oct 12

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2.0

Pros:Wasn’t allowed to rent car because I have a NC drivers licenseCons:between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?Reviewed 2020 Sep 24

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2.0

Pros:So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !Cons:Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?Reviewed 2020 Sep 24

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• What is the most popular rental car from Enterprise in Richmond?

  Standard (Volkswagen Passat or similar) is the most frequently booked rental car type from Enterprise in Richmond.

• How many car rental locations does Enterprise have in Richmond?

  Enterprise has 10 rental locations in Richmond. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes