Book Enterprise Rent-A-Car car rentals in Richmond

Reviews for Enterprise Rent-A-Car in Richmond

Recent reviews

Traveler rating

Wonderful

8

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

1

10.0

Pros:Easy drop off and easy pick up. Although I have not received my email receipt yet.Cons:Found a old/left over pink mask by the passenger side door.Reviewed 2021 Feb 16

review from

10.0

Pros:Staff not unfriendly, but not friendly either.Cons:Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.Reviewed 2020 Nov 29

review from

10.0

Pros:YesReviewed 2020 Oct 14

review from

2.0

Pros:NothingCons:How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.Reviewed 2020 Oct 13

review from

6.0

Pros:The drop off was easy and efficientCons:I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.Reviewed 2020 Oct 12

review from

2.0

Pros:Wasn’t allowed to rent car because I have a NC drivers licenseCons:between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?Reviewed 2020 Sep 24

review from

2.0

Pros:So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !Cons:Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?Reviewed 2020 Sep 24

review from

10.0

Pros:Staff was friendly and helpfulCons:NothingReviewed 2020 Aug 21

review from

10.0

Pros:The staff is GREAT! I will be back if I ever need another rental!Cons:I definitely recommend ENTERPRISE❤️Reviewed 2020 Jul 29

review from

6.8

Pros:CourteousCons:The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.Reviewed 2020 Jul 18

review from

10.0

Pros:I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.Reviewed 2020 Jul 02

review from

2.0

Pros:I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.Cons:Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.Reviewed 2020 Jun 30

review from

More

• 5.5 /10Avis Car Rentals at Richmond
• 7.8 /10National Car Rentals at Richmond
• 5.4 /10Payless Car Rentals at Richmond
• 5.6 /10Budget Car Rentals at Richmond
• 6.0 /10Hertz Car Rentals at Richmond
• 7.5 /10Thrifty Car Rentals at Richmond
• 5.0 /10Alamo Car Rentals at Richmond
• 5.4 /10Dollar Car Rentals at Richmond

• What is the most popular rental car from Enterprise Rent-A-Car in Richmond?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Richmond.

• How many car rental locations does Enterprise Rent-A-Car have in Richmond?

  Enterprise Rent-A-Car has 10 rental locations in Richmond. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes