Pros: Easy drop off and easy pick up. Although I have not received my email receipt yet.
Cons: Found a old/left over pink mask by the passenger side door.
Pros: Staff not unfriendly, but not friendly either.
Cons: Seems like I ALWAYS have to wait to pick up my rental - an opportunity for improvement. Another suggestion is for staff to go over basic functions of the vehicle before turning it over to driver (e.g., all audio functions, locations of 12V/USB/Bluetooth ports, gear shift function, adjustment for lights, wipers, mirrors, sun roof/shade, etc . New vehicles have so many new features and moved/redesigned standard features that it is overwhelming for a lot of older drivers.
Cons: How about actually having the vehicle we reserved available? We had a group and birthday party plans that were completely ruined because the vehicle we reserved was not available.
Pros: The drop off was easy and efficient
Cons: I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.
Pros: Wasn’t allowed to rent car because I have a NC drivers license
Cons: between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?
Pros: So I didn’t get to rent the car because of a rule about the drivers license not being VA!
I was told that I could not rent !
Cons: Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?
Pros: Staff was friendly and helpful
Pros: The staff is GREAT! I will be back if I ever need another rental!
Cons: I definitely recommend ENTERPRISE❤️
Cons: The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.
Pros: I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.
Pros: I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.
Cons: Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.
Enterprise has 10 rental locations in Richmond. Take a look at our Enterprise rental location map to find the best rental cars near you.