Book Payless car rentals in Richmond

Richmond, VA, United States
19 Aug — 26 Aug
Same drop-off
Richmond, VA, United States
Fri 19.08
Noon
Fri 26.08
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Richmond

Overall Rating7.2 GoodBased on 85 reviews
Cleanliness
7.5
Comfort
7.5
Overall
7.0
Pick-up/Drop-off
7.0
Value for money
7.0

Recent reviews

Traveler rating
27
11
7
13
0
Find reviews that mention:
4.0
Insane wait time wrecked my day and vehicle was not what I reservedReviewed 2022 Apr 11
review fromkayak
2.0
It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!Reviewed 2021 Dec 27
review fromkayak
2.0
Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.Reviewed 2021 Nov 22
review fromkayak
8.0
Sometimes difficult to find the needed paperwork - Kayak? Priceline? Where?Reviewed 2021 Oct 20
review fromkayak
7.9
It was easy to pick the car up and the staff was very friendly. I wasn’t, however, crazy about the fact that they gave me a Prius (I wanted a compact not a hybrid). Drop off was a little tough to figure, I think you just need better signage. All in all, a pretty good experience.Reviewed 2021 Jul 06
review fromkayak
2.0
Pros:the car was nice once we finally got to itCons:it took us about an hour and 15 minutes to get into our car with a pre-existing reservation. the first desk lady put us on a "Waiting list". we then checked out with her only to get sent to another slow line for that desk person to give us a car. little communication or apologize for what was delaying us. all this and my price for the rental was super high. not happy at allReviewed 2021 Jun 02
review fromkayak
6.0
Cons:A car available at the reserved time.Reviewed 2021 Feb 26
review fromkayak
10.0
Pros:Fun car. Great experience and easy processCons:NothingReviewed 2020 Aug 22
review fromkayak
2.0
Pros:They were closed, like out of business.Cons:Using a company that was in business.Reviewed 2019 Nov 07
review fromkayak
10.0
Pros:The woman at the car pick up window was very friendly and helpfulReviewed 2019 Oct 13
review fromkayak
2.0
Cons:Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.Reviewed 2019 Sep 27
review fromkayak
4.8
Pros:The staff was friendly.Cons:The car had bugs that bit us. The price charged was $35 more that the price on the reservation.Reviewed 2019 Jul 01
review fromkayak

Where can I find Payless car rentals in Richmond?

1 Richard E Byrd Terminal Dr, Payless car rentals

Address

1 Richard E Byrd Terminal Dr

Hours

Thursday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Monday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 804 226 8153

Good to know

Most popular location

1 Richard E Byrd Terminal Dr

Most popular car type

Intermediate

Top tips for renting a car from Payless in Richmond

  • Intermediate rental cars from Payless in Richmond are around -14% cheaper than other car types, on average

FAQs about renting a car from Payless in Richmond