Book Payless car rentals in Richmond

Reviews for Payless in Richmond

Recent reviews

Traveler rating

Excellent

27

Good

11

Okay

7

Mediocre

13

Poor

0

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car availablegreat value

get the carcustomer service

car was cleaneven though

great pricecar smelled

friendly staffnever rent

said they would

4.0

Insane wait time wrecked my day and vehicle was not what I reservedReviewed 2022 Apr 11

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2.0

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!Reviewed 2021 Dec 27

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2.0

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.Reviewed 2021 Nov 22

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8.0

Sometimes difficult to find the needed paperwork - Kayak? Priceline? Where?Reviewed 2021 Oct 20

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7.9

It was easy to pick the car up and the staff was very friendly. I wasn’t, however, crazy about the fact that they gave me a Prius (I wanted a compact not a hybrid). Drop off was a little tough to figure, I think you just need better signage. All in all, a pretty good experience.Reviewed 2021 Jul 06

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2.0

Pros:the car was nice once we finally got to itCons:it took us about an hour and 15 minutes to get into our car with a pre-existing reservation. the first desk lady put us on a "Waiting list". we then checked out with her only to get sent to another slow line for that desk person to give us a car. little communication or apologize for what was delaying us. all this and my price for the rental was super high. not happy at allReviewed 2021 Jun 02

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6.0

Cons:A car available at the reserved time.Reviewed 2021 Feb 26

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10.0

Pros:Fun car. Great experience and easy processCons:NothingReviewed 2020 Aug 22

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2.0

Pros:They were closed, like out of business.Cons:Using a company that was in business.Reviewed 2019 Nov 07

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10.0

Pros:The woman at the car pick up window was very friendly and helpfulReviewed 2019 Oct 13

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2.0

Cons:Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.Reviewed 2019 Sep 27

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4.8

Pros:The staff was friendly.Cons:The car had bugs that bit us. The price charged was $35 more that the price on the reservation.Reviewed 2019 Jul 01

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• What is the most popular rental car from Payless in Richmond?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Payless in Richmond.

• How many car rental locations does Payless have in Richmond?

  Payless has 1 rental location in Richmond. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes