Guest reviews
Overall rating
7.2
Good
Based on 105 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
6.8
Value for money
7.1
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
24
13
17
5
12
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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5.2
Cons: A car available at the reserved time.
review from
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10.0
Pros: Fun car. Great experience and easy process
Cons: Nothing
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2.0
Pros: They were closed, like out of business.
Cons: Using a company that was in business.
review from
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10.0
Pros: The woman at the car pick up window was very friendly and helpful
review from
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2.0
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
review from
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4.8
Pros: The staff was friendly.
Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
review from
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10.0
Pros: Easy pick up and even easier drop off
Cons: Nothing.
review from
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3.6
Pros: drop off was fine
Cons: Saw an over charging me $450 on my 2 day rental without a reason
review from
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10.0
Cons: Everything was perfect
review from
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10.0
Pros: The pickup and drop-off experiences were both great; there were no problems with the vehicle, timing, or otherwise.
Cons: Something that could have been better was the communication with the desk from off-site. After receiving word of a flight delay, we were unable to get an answer on the phone from the desk at the airport rental counter.
review from
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4.8
Pros: Would like to discuss what happened at the counter when I picked up the vehicle
review from
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2.0
Cons: At rental counter I was told that my drop off location was permanently closed. The agent switched me to a Budget car.
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Where can I find Payless car rentals in Richmond?
FAQs about renting a car from Payless in Richmond
How many car rental locations does Payless have in Richmond?
Does Payless have a car rental location at the airport: Byrd Intl airport (RIC)?
Does Payless offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?
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