Pros: Car was nice and comfortable
Pros: Easy drop off
Cons: Reservation wasn't available when I picked up the car, I had to wait an hour.
Cons: It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.
Pros: Staff were extremely helpful and courteous.
Cons: No improvement necessary.
Pros: Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.
Cons: The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.
Pros: Nice vehicle, nice rate, nice service
Cons: All went well
Cons: When we picked up the car and declined additional insurance we were told how their insurance policy is different than any other company. If an accident occurs they will not file a claim with our insurance, come after us directly, we pay for every day car is in shop...very threatening. We proceeded with the rental but will never rent from them again.
Great Customer Service
Pros: I had change in plans and they modified my reservation over the phone. No questions asked.
Car Not Available
Pros: Got "upgraded" for free
Cons: I reserved a small car because I was going to drive 3 hours from Richmond, VA to Raleigh, NC. When I picked up the car all they had left was a Suburban. Not the end of the world, I can still drive the big truck, but made parking next to impossible, and cost me at least double to pay for the gas used on my 3 hour drive.
Very good service. Emerald club is the way to go.
Pros: The service and the car.
Cons: No negatives.
National has 1 rental location in Richmond. Take a look at our National rental location map to find the best rental cars near you.