Find reviews that mention:
4.0
Only one car available, which wasn't what I was looking for. Went to leave and the tire pressure light was on. After an hour and a half I was finally out the door. When car was returned I received an unexpected $70 charge for an additional driver. Would have been nice to have been told about that upfront.Reviewed 2023 Mar 15
review from![kayak]()
8.0
Sneaky add on tactics (insurance price changes)Reviewed 2023 Jan 24
review from![kayak]()
2.0
Nothing. I will probably not use them in the future.Reviewed 2022 Nov 07
review from![kayak]()
2.0
My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!Reviewed 2022 Nov 05
review from![kayak]()
10.0
The off site airport pricing was half the cost. I ubered over to the off site location and still saved money.Reviewed 2022 Jun 11
review from![kayak]()
6.0
Misinformation with the agent at the car rentals. Then I was charged for 44.00 for insurance and it was refunded.Reviewed 2022 Apr 15
review from![kayak]()
4.0
The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.Reviewed 2021 Dec 30
review from![kayak]()
2.0
Getting in touch with customer service is almost impossible. When you call the Richmond location the phone just rings and rings but nobody answers.Reviewed 2021 Oct 26
review from![kayak]()
10.0
N/AReviewed 2021 Sep 14
review from![kayak]()
10.0
The van was perfect. Very good price, Hertz let me change my dates several times without any issuesReviewed 2021 Aug 24
review from![kayak]()
10.0
Cons:Nothing. This was a great experience. The gentleman that helped me out was very professional and patient. I highly recommend this location.Reviewed 2021 Jun 22
review from![kayak]()
2.0
Pros:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Cons:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Reviewed 2021 Apr 15
review from![kayak]()