Guest reviews
Overall rating
7.3
Good
Based on 181 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
7.2
Value for money
7.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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4.8
Pros: The Chrysler minivan I received after my Kia's A/C stopped working was a Limited version and very nice.
Cons: Horrendous wait at Hertz to pickup. Waited 30 minutes in line, got to the counter and was told it would be another 20 minutes because my vehicle was not ready even though my pickup appointment was a hour ago. It ended up being another 30 minutes waiting outside in the cold for this vehicle. I finally got the Kia that had over 50k miles on it. A piece of the car undercarriage came off at the gas station during a fill up and then the AC stopped working. I had to stop in Kentucky and switch out to another car. Shame on Hertz for making me wait for an hour for this junk heap. I will never use Hertz again.
review from
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2.0
Pros: Nothing
Cons: No care was reserved for me and location closed even though all flights were delayed. I never got the car.
review from
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2.0
Pros: Waited for an hour and half outside, on the snow to pick up the car... Line was not moving, they gave us fabricated excuses. Competitor Avis next door was available and much more efficient so ended up renting a car from them and did not pick up the one booked at Hertz. It could have taken me an other 3 hours easy at this pace
Cons: Everything!
review from
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2.8
Pros: That I was still able to get a vehicle.
Cons: The car should have been prepared and ready to go by the time of reservation.
review from
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7.6
Pros: Staff was friendly.
Cons: I reserved a large SUV and called two days early to ensure the car would be ready and move the pick-up and return a few hours early. When I arrived they did not have a large SUV and offered a Suburban. I was okay with that but they said there would be an additional charge, and I would need to bring it back a day early or pay a fee. Surprises at pick-up usually aren't good.
review from
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2.0
Pros: I flew into Richmond Itl, VA at 12 midnight and found that the staff of all the rental cars were closed and the parking lot personnel were gone. I didnt get a car like I planned to.
Cons: A statement to convey the absolute closing times of the office so I can coordinate with the flight times.
review from
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10.0
Cons: All was great
review from
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10.0
Pros: Drop off was very easy. Pickup was super easy, a bit annoying to wait 20 minutes in line.
Cons: Have more than 1 person working the pickup window. The guy that was there was great, but add a second person.
review from
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10.0
Pros: The friendliness of the staff
review from
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8.0
Pros: Staff was courteous. Car exterior was not clean upon pickup. Car was cleaned & taken through a car wash at our request.
review from
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9.2
Pros: Yes
Cons: Clean the outside of the car before renting them
review from
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5.6
Pros: Ended up with a nice clean car. Employees in Richmond were very friendly
Cons: I have given a car that wasn’t street legal to drive as it was missing license plates. Once I realized the car only had 1 plate for VA instead of 2, I called and was told to go back to the airport to return the car. I should never have been given a car that wasn’t up to state regulations
review from
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