Book Hertz car rentals in Richmond

Reviews for Hertz in Richmond

Recent reviews

Traveler rating

Wonderful

7

Very good

2

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

9

2.0

There’s was no Hertz at drop off. So, I had to go somewhere else and was still charged extra! Do not recommendReviewed 2024 Apr 14

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2.0

Nothing. I will probably not use them in the future.Reviewed 2022 Nov 07

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2.0

My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!Reviewed 2022 Nov 05

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4.0

The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.Reviewed 2021 Dec 30

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8.0

All fine except no window washer fluid available, and we were driving on rainy day and could not clean off splashed muddy waterReviewed 2021 Dec 13

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10.0

Easy pick-up and able to select the car I wanted. Not many full size cars to choose from and no window wash in the carReviewed 2021 Dec 06

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2.0

Pros:I didn’t get a car you guys need to take prepaid cards not everyone has a traditional bankCons:Using prepaid cardsReviewed 2021 May 10

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6.0

Pros:The ease and comfort.Cons:The price after I upgraded the vehicle for only $200 more took my rental original rental price of $550 to it ending up being $1125. I even asked the clerk at Richmond Hertz why was my rate so high and he said that it's not my final price and it should be adjusted when I get to my final destination. When I did get to my final destination, they didn't explain anything at all and just charged me the full price. I'm highly disappointed in what has occurred with Hertz and will NEVER ever rent from them ever again, or even recommend them.Reviewed 2021 May 09

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2.0

Pros:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Cons:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Reviewed 2021 Apr 15

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4.0

Pros:The Chrysler minivan I received after my Kia's A/C stopped working was a Limited version and very nice.Cons:Horrendous wait at Hertz to pickup. Waited 30 minutes in line, got to the counter and was told it would be another 20 minutes because my vehicle was not ready even though my pickup appointment was a hour ago. It ended up being another 30 minutes waiting outside in the cold for this vehicle. I finally got the Kia that had over 50k miles on it. A piece of the car undercarriage came off at the gas station during a fill up and then the AC stopped working. I had to stop in Kentucky and switch out to another car. Shame on Hertz for making me wait for an hour for this junk heap. I will never use Hertz again.Reviewed 2021 Apr 09

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2.0

Pros:NothingCons:No care was reserved for me and location closed even though all flights were delayed. I never got the car.Reviewed 2021 Mar 22

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4.0

Pros:That I was still able to get a vehicle.Cons:The car should have been prepared and ready to go by the time of reservation.Reviewed 2021 Feb 16

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• What is the most popular rental car from Hertz in Richmond?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Richmond.

• How many car rental locations does Hertz have in Richmond?

  Hertz has 4 rental locations in Richmond. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes