Book Hertz car rentals in Richmond

Reviews for Hertz in Richmond

Recent reviews

Traveler rating

Excellent

33

Good

7

Okay

10

Mediocre

18

Poor

0

Find reviews that mention:

pick up the carpick up and drop

car was cleancredit card

car availablecustomer service

rented a cargreat experience

wrong locationnever rent

location was closedcar was dirty

friendly staff

10.0

The off site airport pricing was half the cost. I ubered over to the off site location and still saved money.Reviewed 2022 Jun 11

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6.0

Misinformation with the agent at the car rentals. Then I was charged for 44.00 for insurance and it was refunded.Reviewed 2022 Apr 15

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4.0

The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.Reviewed 2021 Dec 30

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2.0

Getting in touch with customer service is almost impossible. When you call the Richmond location the phone just rings and rings but nobody answers.Reviewed 2021 Oct 26

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10.0

N/AReviewed 2021 Sep 14

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10.0

The van was perfect. Very good price, Hertz let me change my dates several times without any issuesReviewed 2021 Aug 24

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10.0

Cons:Nothing. This was a great experience. The gentleman that helped me out was very professional and patient. I highly recommend this location.Reviewed 2021 Jun 22

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2.0

Pros:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Cons:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Reviewed 2021 Apr 15

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4.0

Pros:That I was still able to get a vehicle.Cons:The car should have been prepared and ready to go by the time of reservation.Reviewed 2021 Feb 16

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8.0

Pros:Staff was friendly.Cons:I reserved a large SUV and called two days early to ensure the car would be ready and move the pick-up and return a few hours early. When I arrived they did not have a large SUV and offered a Suburban. I was okay with that but they said there would be an additional charge, and I would need to bring it back a day early or pay a fee. Surprises at pick-up usually aren't good.Reviewed 2021 Feb 05

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10.0

Cons:All was greatReviewed 2021 Jan 20

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8.0

Pros:Staff was courteous. Car exterior was not clean upon pickup. Car was cleaned & taken through a car wash at our request.Reviewed 2020 Nov 11

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• What is the most popular rental car from Hertz in Richmond?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Hertz in Richmond.

• How many car rental locations does Hertz have in Richmond?

  Hertz has 3 rental locations in Richmond. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes