Cons: Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.
Pros: Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.
Cons: All good collaboration during this difficult time was super.
Cons: I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacation
Cons: Middle console had quite a bit of crumbs
Cons: They did not have a car for us, so anything could have been better.
Pros: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoid
Cons: For Alamo to stick with their operating hours so we can plan ahead
Cons: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
Pros: Everything from pick up to drop off went smoothly
Cons: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
Cons: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
Pros: There was nothing to like about this experience.
Cons: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
Pros: The staff was friendly.
Cons: The car smelled like cigarette smoke covered up by heavy perfume.
Pros: Friendly staff. Very efficient.
Alamo has 1 rental location in Richmond. Take a look at our Alamo rental location map to find the best rental cars near you.