Pros: Staff at pickup was efficient and friendly.
Cons: Car had low tire pressure warning light on at pickup. Tire lost pressure overnight. Drop off location as promised on reservation was closed with no drop box. Took car to other location, and they were unable to take me 3.2 miles back to the closed location due to COVID. Told me to leave keys with car dealer and they would pick up when they had a chance. Website info on drop off locations was incorrect. Limited weekend hours are problematic. I now don’t know whether my car has been returned and how much extra I will have to pay due to the inaccurate information provided. If your motto for years is “we will pick you up,”, you might want to notify folks that you are unable to do so more clearly.
Pros: Best rental car ever. We have had a Range Rover as rental car. Drove a lot of miles without any difficulty.
Cons: Great experience
Cons: Not switching me to a gas hogging mini van. Your website was supposed to put me in a Vera and instead I got a gas hogging minivan. At least you could have lowered my rate
Cons: I had to clean the entire fan upon arriving at home after pick up. It appeared the van was vacuum but not wiped down or cleaned. There was dirt all over the seats and food in the cup holder. Really disappointing. Also the gas tank only had 5/8 of gas in it...
Pros: quick service picking up and dropping off car, not too pushy about purchasing insurance
Good for the price
Cons: Super small car
Pros: I LOVE THAT AT THIS LOCATION THERE IS PLENTY OF FREE SAFE PARKING TO LEAVE YOUR CAR WHEN PICKING UP YOUR RENTAL. The counter staff are especially friendly and go out of their way to make sure you get a car you will enjoy driving. Love them!!
Enterprise Easy Rental
Pros: I was able to turn in my rental at a different Enterprise office than the location where I picked it up.
Cons: Enterprise used to have a super-low weekend rental price, which was not available at this time. Apparently demand was high, so... no cheap seats.
Pros: Easy quick and great experience
Pros: Car had less than 1000 miles.
Cons: Pickup location not very presentable.
Nice folks; car maintenance an issue
Pros: lovely folks in Ann Arbor; upgrade without charge always nice
Cons: Pressure to buy unneeded insurance; about 100 miles after I picked up the car got warning lights for standard tire rotation and oil/filter change.
Enterprise has 4 rental locations in Ann Arbor. Take a look at our Enterprise rental location map to find the best rental cars near you.