Guest reviews
Overall rating
7.5
Good
Based on 72 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
7.4
Value for money
7.5
Skip to main content
More
Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
17
6
7
3
7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
4.4
Pros: Staff was friendly at pick up
Cons: The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.
review from
-
10.0
Pros: Stephan was very friendly, helpful and efficient.
review from
-
2.8
Pros: Nothing
review from
-
10.0
Pros: Conveniently located
review from
-
8.4
Pros: The car was very, very clean, and pick-up/drop-off was easy.
review from
-
5.6
Pros: The car was neat and clean.
Cons: The car I paid for upfront wasn't available. I was given a downgraded car. The car I received had a very low mileage and I ended up topping up too much fuel.
review from
-
10.0
Pros: Loved the Sirius radio! very prompt and quick drop
review from
-
6.4
Pros: Staff was great, pick up & drop off were easy & convenient
Cons: The car REEKED of cologne, it was totally overpowering. Drove to Chicago & by the time we reached our destination, ALL of our clothes were saturated with stink. Dropped a present off at a friend's on the way home, & just having the bag inside her house made her kitchen smell like cologne. Awful. :(
review from
-
8.0
Pros: It was my first time renting a car and I expected some sort of thing to go wrong but It was actually all very quick and smooth for the most part!`
Cons: The staff at Hertz were very bland and noticeably unfulfilled by their work. I think there is a lot that Hertz can do to improve the wellbeing of their staff. Happy employees give better service.
review from
-
6.0
Cons: I wasted 1 hour 20 mins in line - 3 ppl. These guys work like Mr.Flash from Zootopia.
review from
-
2.0
Pros: There was an Enterprise down the street.
Cons: They didn't have my reservation and said I should have called them directly before coming to make sure they had my car. I will not be going back to this location and may consider avoiding Hertz based on this experience.
review from
-
2.0
Cons: They did not inform me that they weren’t open on weekends and I’d have to pay for 2 xtra days
review from
Other suppliers in Ann Arbor scored
Where can I find Hertz car rentals in Ann Arbor?
FAQs about renting a car from Hertz in Ann Arbor
How many car rental locations does Hertz have in Ann Arbor?
Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?
Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
Cars
Car rentals in the United States
Car rentals in Michigan
Car rentals in Ann Arbor
Ann Arbor Hertz car rentals