Book Hertz car rentals in Ann Arbor

Reviews for Hertz in Ann Arbor

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Excellent

16

Good

6

Okay

4

Mediocre

9

Poor

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car was cleanpick up and drop

pick up the carfriendly staff

car availablegreat experience

rented a carcustomer service

wrong locationcredit card

location was closednever rent

6.0

Mainbcustomerbservice confirmed pick up the van at 8 am. When we got to Ann Arbor the van was scheduled to arrive at 10:30. The staff was great,, found another vehicle but we sat for 2 hrs waiting for a vehicle.Reviewed 2022 Jul 06

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7.9

For some dingbat reason you closed an entire office without notice, transferring reservations to another location miles away. This placed way too much pressure on the staff at the substitute location and majorly inconvenienced people with reservations trying to access their rentals. Very poor management. As they say, next time go Enterprise.Reviewed 2021 Aug 24

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10.0

The reservation I made was not available. Fortunately the Hertz office in Ann Arbor was phenomenal and helped me get a car. The car itself was older and not very clean. However, I was very happy to have a car at all.Reviewed 2021 Jul 11

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8.0

Pros:Staff at pickup was helpful and friendly. Staff at dropoff were really helpful - he gave me a heads up about a pet cleaning fee when he saw dog hair in the back. He gave me the chance to vacuum and clean to avoid the fee. Dropoff was really quick. The pre-paid gas was a good deal.Cons:The car smelled like tobacco and the backseat had some crumbs. It was a little pricier than expected.Reviewed 2021 May 10

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6.0

Pros:Once it was my turn, the key hand over process was quick. But there was one person working there and it was not an efficient system if you’re waiting in line.Cons:My car had bitten off fingernails inside every cup holder and door handle space .... NASTYReviewed 2021 May 01

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2.0

Pros:The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Cons:Everything. Or at least, a little honesty. Crooks.Reviewed 2021 Apr 21

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4.0

Pros:Staff was friendly at pick upCons:The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.Reviewed 2021 Apr 05

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10.0

Pros:Stephan was very friendly, helpful and efficient.Reviewed 2020 Oct 13

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2.8

Pros:NothingReviewed 2020 Jan 22

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8.4

Pros:The car was very, very clean, and pick-up/drop-off was easy.Reviewed 2019 Aug 27

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6.0

Cons:I wasted 1 hour 20 mins in line - 3 ppl. These guys work like Mr.Flash from Zootopia.Reviewed 2019 Feb 14

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2.0

Pros:There was an Enterprise down the street.Cons:They didn't have my reservation and said I should have called them directly before coming to make sure they had my car. I will not be going back to this location and may consider avoiding Hertz based on this experience.Reviewed 2019 Feb 08

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More

• 5.8 /10Enterprise Car Rentals at Ann Arbor

• What is the most popular rental car from Hertz in Ann Arbor?

  Mini (Class Minivan or similar) is the most frequently booked rental car type from Hertz in Ann Arbor.

• How many car rental locations does Hertz have in Ann Arbor?

  Hertz has 4 rental locations in Ann Arbor. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes