Pros: Staff was friendly at pick up
Cons: The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.
Pros: Stephan was very friendly, helpful and efficient.
Pros: Conveniently located
Pros: The car was very, very clean, and pick-up/drop-off was easy.
Pros: The car was neat and clean.
Cons: The car I paid for upfront wasn't available. I was given a downgraded car. The car I received had a very low mileage and I ended up topping up too much fuel.
Pros: Loved the Sirius radio! very prompt and quick drop
Pros: Staff was great, pick up & drop off were easy & convenient
Cons: The car REEKED of cologne, it was totally overpowering. Drove to Chicago & by the time we reached our destination, ALL of our clothes were saturated with stink. Dropped a present off at a friend's on the way home, & just having the bag inside her house made her kitchen smell like cologne. Awful. :(
Pros: It was my first time renting a car and I expected some sort of thing to go wrong but It was actually all very quick and smooth for the most part!`
Cons: The staff at Hertz were very bland and noticeably unfulfilled by their work. I think there is a lot that Hertz can do to improve the wellbeing of their staff. Happy employees give better service.
Cons: I wasted 1 hour 20 mins in line - 3 ppl. These guys work like Mr.Flash from Zootopia.
Pros: There was an Enterprise down the street.
Cons: They didn't have my reservation and said I should have called them directly before coming to make sure they had my car. I will not be going back to this location and may consider avoiding Hertz based on this experience.
Cons: They did not inform me that they weren’t open on weekends and I’d have to pay for 2 xtra days
Hertz has 3 rental locations in Ann Arbor. Take a look at our Hertz rental location map to find the best rental cars near you.