Pros: Nothing !! The reservation was cancelled at the last possible second by enterprise for not having any vehicles available . Their booking system is the worst and even the employees at the location agree ... wouldn’t it make sense to confirm with the location that the vehicle is there ??
Cons: Everything !! Worst booking software / system I’ve dealt with .. their is zero communication between the national booking center that your FORCED to use and the physical locations .. none !! Most asinine thing I’ve seen and will no longer use enterprise unless there are just no other options .. sad that a national company can’t do better in the age of technology than this ....
Pros: Absolutely nothing. Horrible customer service. Not even ONE vehicle was available for us to rent, yet allowed us to make a reservation. Offered no solution when we arrived.
Cons: Everything. Could have offered an alternative rather than just saying sorry. Didn’t even call us in advance to notify us about the lack of vehicles available before our arrival, therefore their customer service as a whole could have been better. Regardless, I will never rent from enterprise again.
Pros: the staff was very friendly i didn't have to wait long for a rental
Pros: John helped us check out quickly despite showing up early. We got to chat about the islands and he had a great attitude, which was refreshing compared to a lot of interactions lately!
Cons: I rate this office 5 stars. Very very NICE PEOPLE, will rent from them again.
Cons: Enterprise did not fulfill the car request.
They called 4 days prior of pick up to confirm the car reservation and still where not able to fulfill the car request by Friday @ 6:00pm
Staff acted like “I give a rat’s ass”
Never ever again will rent again
Cons: Unprofessional no cars to rent when we go there don't waste your time at this place!
They did not have the truck is reserved
Cons: They did not any trucks available despite my reservation for a full size pick up
The service was excellent
Pros: A little late with the delivery but the service recovered it
Pros: Friendly staff
They didn’t have my truck
Pros: Absolutely NOTHING
Cons: I didn’t like that I planned a move and needed a pickup truck, so I reserved one online and continue to plan a move, but when I showed up to pick the truck up, they had no truck for me. I was told that I could wait 1-3 hours and that one MIGHT show up. I was left needing to replan my entire move day-of and it sucked.
Cons: Price increase over holiday season
Enterprise has 5 rental locations in Pompano Beach. Take a look at our Enterprise rental location map to find the best rental cars near you.