8.0
is good servicesReviewed 2023 Jul 06
review from![cheapflights]()
10.0
The rental was minimal in feature s and comfort.Reviewed 2023 Mar 26
review from![kayak]()
10.0
Pros:Great location. Far better than having to go to Airport for a car. Very friendly staff. Non-smoking car.Cons:Pleased with car and service.Reviewed 2020 Jan 05
review from![kayak]()
5.2
Pros:pick-up and drop-off were fineCons:Not sticking me in a truck that I could barely get into due to my height. Very uncomfortable vehicle for the week I had itReviewed 2019 Oct 08
review from![kayak]()
10.0
Pros:Very friendly staffCons:Not hmbeing able to get a receipt confirmation that the rental vehicle was returned to the second locationReviewed 2018 May 06
review from![kayak]()
10.0
Great DealPros:I reserved a car and when I got there they informed me that they were all out of cars. I started getting upset cause it took me an hour to get there and the guy asked if I would be ok with a mini van. I said ok and figured I was gonna end up paying 3 times more. They apologized for the inconvience and discounted the entire thing so I paid the same price for the car. They had really great customer service.Cons:I'm not usually a minivan guy (It was really nice though).Reviewed 2017 Apr 25
review from![kayak]()
2.0
Not availablePros:I arrived at the location and they didn't have my reservation and there was no vehicle available for me at that time. I had to go across town and came back with nothing. The people at Enterprise acted as if they didn't even care. Very disappointed and will never go there again.Reviewed 2017 Apr 18
review from![kayak]()
9.6
Good cust svc at enterprisePros:I booked for a 3:00 pickup. Kayak didn't tell me they closed at 3:00. I was running a little late and called. I was told system shuts down at 3:05. I arrived at 3:06 and rep unlocked doors and assigned my rental. Was very friendly while she did it. Pretty sure I got upgraded in the process because I ended up with a larger vehicle than expected.Cons:I booked for a 1:00 rental pickup on another site at another agency. . Only to find out rental agency closed at 1:00. Missed that rental. Booked this rental for 3:00 Via Kayak and Kayak didn't tell me rental store closed at 3:00. I arrived at 3:06 and only by great cust svc from Enterprise was I able to pick up car. If I missed this one, it would have cost $100+ more to get from airport. both rentals ended up booking through the site with Captain Kirk and Penny, so my real beef is with them, I guess, but on the second one, I went through Kayak to get rental.Reviewed 2017 Apr 09
review from![kayak]()
2.0
rude peopleCons:never rented the car they were rude and havent received my money back for the insuranceReviewed 2017 Mar 08
review from![kayak]()
9.6
Pros:Super nice car to drive, real good and friendly service both at counter and at car.Cons:Wash job left a lot of water spot. Had to stop at gas station and clean windows and mirrors for better visibility.Reviewed 2017 Feb 19
review from![kayak]()
7.6
Pros:Cleanliness and size of carCons:RateReviewed 2017 Feb 14
review from![kayak]()
3.2
Bait and switchCons:Contrary to their advertisement, they did not pick up or drop off. When I took a cab and arrived at the rental site, they tried to upsell me telling me that they didn't have what I had reserved in stock. What most other rental companies that I have dealt with do at this point is to rent the customer the next best car and give it to me at the rate of the rental agreement. Enterprise will not be receiving my business in the future.Reviewed 2016 Dec 18
review from![kayak]()