4.0
They charged me for being 3 days late because they had my name associated with another customers vehicle. Have a case in to resolve. I have rented from Avis 3 times this year. I have had issues 2 of those times. I will be taking my business elsewhere from now on.Reviewed 2023 Sep 14
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10.0
Entire transaction was easy and quick. Cars conveniently close by. Pick up was a fairly busy time but the staff remained courteous, professional and efficient throughout.Reviewed 2023 Jun 14
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10.0
The pick up and drop off experience was the best experience that I've had in my 30 years of renting a vehicle.Reviewed 2023 Mar 30
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4.0
The desk clerk was slow, unconcerned with the line, and disinterested in providing good customer service. She mumbled a few questions, skipped the standard ones about bringing the car back with a full tank of gas, and I had to ask her to repeat herself several times. Honestly she couldn't have been less interested. The car itself had an overwhelming odor of tobacco and mint. It was nauseating. If the line hadn't been so slow and the clerk so unhelpful, I would have requested a different car. Also, although I booked a medium car, I was given a Grand Cherokee which is a large SUV. I would have liked to have a choice about this -- as the car I requested was a VW Jetta "or similar". This does not seem similar.Reviewed 2022 Oct 17
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4.0
Located in undesirable area. Difficult area for pick up or drop off. Staff was okay but not overly helpful.Reviewed 2022 Oct 07
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2.0
Arrived at location and reserved car was not available. Apparently due to a safety recall. Was offered alternative but they were not acceptable for the purpose as they had inadequate luggage room. Was never contacted regarding issue, so w wasted over an hour on trip to location.Reviewed 2022 Jun 07
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8.0
it was super easy to get and return the car. The car was not as nice as I expected but for the amount I paid it was completely worth it! :)Reviewed 2022 Apr 08
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1.9
Traveling and I was unaware that I needed my credit card, so I was denied a rental car at the airport. I was stranded in the middle of an unknown city until a stranger assisted me. We should be informed what your requirements are before our arrival!Reviewed 2021 Aug 19
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2.0
Cons:They cancelled my reservationReviewed 2021 Apr 15
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9.6
Cons:Everything happened smoothly.Reviewed 2020 Oct 26
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9.6
Pros:The people that I dealt with were all very professional and very nice. This rental was easy and a great experience.Cons:When I picked up the car, it didn't have a full tank of gas. The needle was clearly below the full mark. I was headed to Costco in preparation for my drive on the next day and the tank took over five dollars of gas. Gas that day was $1.70/gallon. That is not a full tank in anyone's book. Otherwise everything else was great.Reviewed 2020 Apr 06
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6.4
Pros:Car was very clean and in great shape.Cons:The first car I was given was an SUV that I was not expecting as I preferred a sedan. In addition, this car had flat tire that forced me to return to the rental station after leaving to exchange. I was not happy having to walk back and forth from the lot with my belongings twice in rain.Reviewed 2019 Nov 15
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