Pros: I made an online reservation for a one-way rental and booked a non-refundable motel room in my destination city. Got a call the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities. Personnel were polite and professional and apologized.
Cons: Their reservation system sucks. It lets you make a reservation that the company can't fulfill. I needed a one-way rental to pick up a motorcycle I had bought a couple months ago. I tried several companies including Enterprise which I usually use for one-way rentals. None were accepting a one-way rental until I tried Hertz and made a reservation. I then booked a non-refundable motel room in my destination city. Got a call from Hertz the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities my reservation was for. Personnel were polite, professional and apologized. I told them their reservation system sucked and they agreed. I got the impression this was a routine occurrence - their reservation system accepting reservations that could not be fulfilled.
Cons: Agency was closed when flight arrived - was unable to rent car and had to rent from another agency - seeking refund
Pros: Staff was friendly and helpful, pick-up and drop-off was easy
Cons: I have no complaints.
Pros: Yes. Staff very helpful. Pick up and drop off were very fast and smooth.
Super easy car rental and return.
Pros: The airport is very easy to get to and the Rental Car return lanes and parking lot are easy to find and get in and out of. The rental car counters are a very short walk and easy to find, and there are carts around to place your luggage on so you don't have to carry everything. The rental lot runners/employees are also very helpful if you have questions or need direction.
Cons: Honestly, there really isn't anything I didn't like about the ABE airport car rental experience.
Cons: Easy out, easy return! No mess.
Pros: Easy drop off, very clean car.
Pros: Easy, uncomplicated process. Very friendly and helpful employees!
Filthy car, poor customer service at drop off
Pros: The customer service at pickup was great!
Cons: When I picked up the car it was frozen solid. It took a lot of work to be able to open the driver side door and melt the windshield. The outside of the car had a lot of body deficiencies such as tape marks, scratches, and scuffs. I could have gotten over that, but as the car defrosted I realized that the windshield on the inside has tons of tiny wet marks which were also visible on the dashboard and the panel in front of the speed gauge. It looked like someone had sneezed all over the inside of the car (dashboard/windshield). It was so gross that I pulled over about 90 minutes into the trip and bought cleaning supplies and cleaned the car! But besides that and the car being extremely uncomfortable, the worst part of the rental was actually the smell. The only thing I can compair the smell to is hot, wet cat food. The smell faded a little over time, but was most noticeable when the heat was on. It was terrible, and compacted by the fact that I needed to drive the car from eastern PA to VA to IN. Then from IN to VA to eastern PA, in January when the heat needed to be on all the time!!! It was a miserable experience. When I returned the car at the Hertz counter, I told them about my experience and the woman didn’t even say sorry it was a bad experience. I have been renting with Hertz multiple times a year for about five years, but after this experience I will have to do some true soul searching before I consider them in the future.
Cons: Had to pay more for a car with EZ Pass.
Car smelled like smoke
Pros: The staff is fabulously awesome.
The place didnt exist
Pros: They literally booked me at a location that no longer existed. Then they refused to refund. I really loved that. Totally didn't ruin my vacation at all.
Cons: Everything. I never actually got my car and they kept 2/3rds of my money.
Hertz has 2 rental locations in Allentown. Take a look at our Hertz rental location map to find the best rental cars near you.