2.0
They didn’t have a car for me when I got there. I had to go to Avis at double the price.Reviewed 2023 Oct 06
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10.0
Pros:The staff was nice and professional but seems like did not know I was there to pick my car.Cons:The pick up location can be betterReviewed 2021 May 15
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10.0
Cons:We had car trouble with the car we originally rented. But Ben and Doug from the Hertz in Roanoke came and picked us up quickly and got us going in a new car. They were wonderful. The emergency roadside assistance was poor. We were on hold for over half an hour before we got through. Then it took them over an hour and a half to pick up the car. Fortunately due to Ben and Doug, we got another car and didn’t have to wait for the tow.Reviewed 2021 May 12
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10.0
Pros:The staff was very friendly and helpful. Pickup and dropoff took only a few minutes. Very pleasedReviewed 2021 May 05
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8.0
Cons:new wipersReviewed 2021 Apr 23
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2.0
Pros:I made an online reservation for a one-way rental and booked a non-refundable motel room in my destination city. Got a call the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities. Personnel were polite and professional and apologized.Cons:Their reservation system sucks. It lets you make a reservation that the company can't fulfill. I needed a one-way rental to pick up a motorcycle I had bought a couple months ago. I tried several companies including Enterprise which I usually use for one-way rentals. None were accepting a one-way rental until I tried Hertz and made a reservation. I then booked a non-refundable motel room in my destination city. Got a call from Hertz the next morning that they didn't have a car for me, that they didn't do a one-way rental between the cities my reservation was for. Personnel were polite, professional and apologized. I told them their reservation system sucked and they agreed. I got the impression this was a routine occurrence - their reservation system accepting reservations that could not be fulfilled.Reviewed 2021 Mar 26
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2.0
Cons:Agency was closed when flight arrived - was unable to rent car and had to rent from another agency - seeking refundReviewed 2021 Mar 04
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10.0
Pros:Yes. Staff very helpful. Pick up and drop off were very fast and smooth.Reviewed 2019 Mar 12
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10.0
Super easy car rental and return.Pros:The airport is very easy to get to and the Rental Car return lanes and parking lot are easy to find and get in and out of. The rental car counters are a very short walk and easy to find, and there are carts around to place your luggage on so you don't have to carry everything. The rental lot runners/employees are also very helpful if you have questions or need direction.Cons:Honestly, there really isn't anything I didn't like about the ABE airport car rental experience.Reviewed 2018 Sep 18
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10.0
Cons:Easy out, easy return! No mess.Reviewed 2018 Feb 26
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10.0
Pros:Easy drop off, very clean car.Reviewed 2018 Feb 13
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9.6
Pros:Easy, uncomplicated process. Very friendly and helpful employees!Reviewed 2018 Feb 11
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