Guest reviews
Overall rating
6.6
Good
Based on 95 reviews
Cleanliness
7.3
Comfort
7.0
Pick-up/Drop-off
6.2
Value for money
6.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
17
13
13
11
5
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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7.6
Pros: Ok
Cons: Not the right car straight away.
review from
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4.0
Pros: The staff had to make efforts to explain the extra money they charge...and its very uncofortable to accept the explanation, and unacceptable, once I'd payed for the rental and insurance previously! It was a bad holiday begining... After this experience, I'm checking my VISA account all the time, to verify the expected refund. The drop off was ok.
Cons: You must change the way of doing business. More clear, transparent and balanced value for money. Ca'nt recomend Hertz! Hope Kayak as some usefull feedback to our total insatisfaction!
review from
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6.0
Cons: We waited for an hour and 45 minutes for our car. This has been our experience the last few times we’ve used Hertz. No apologies or discounts.
review from
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5.6
Cons: Well, the car had too many smart features, which were annoying.
review from
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10.0
Pros: Gentleman behind the counter was very knowledgeable, helpful and professional.
Cons: Drop off location signs were a little confusing.
review from
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2.0
Pros: Nothing, I never picked up the car.
Cons: Nothing. I never picked up the car.
review from
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10.0
Cons: Pick up at night. Lot not as well lit as I would have preferred going into unfamiliar country.
review from
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8.0
Pros: It was a quick process and the car was great!
Cons: When I'd call for help over the phone, I was constantly being transferred to different people and having to reexplain what I needed.
review from
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4.8
Pros: The car itself was very nice and clean.
Cons: We did not know about the €1,700 deposit that was needed if we used Allianz insurance and not Hertz.
review from
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8.8
Cons: Queue for pickup took a bit of time.
review from
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6.8
Pros: The car I received was well worn, lots of dents etc, but at least no one wanted to steal it since it was in such poor condition.
Cons: I expect more from Hertz, this more like a car you would get from some unknown rental company.
review from
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3.6
Cons: Hertz had overbooked, which in general was understandable given the holiday season, but the staff did not explain this to us until 30 minutes after we had waited in line, and they asked that we return the next day but could not guarantee that a car would be available. We ended up renting from another car agency at the airport which was also overbooked but was able to find a car for us.
review from
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- 25% of our users found rental cars from Hertz in Cape Town for ₪53 or less
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