Pros: Staff was easy to work with and helpful. Drop off was a breeze.
Cons: Offer a bottle of water or assistance with baggage.
Pros: We had a mid-size car and were upgraded to an SUV for a really good rate. Staff was friendly, professional and very helpful.
Last time for Hertz
Pros: Car was great. It was clean. Easy access at pickup.
Cons: Meetings cut short a day. Rushed back 75 miles to airport for a one day deduction. They would not credit because I prepaid in full for 2 days. Told me to call 800 number. They said same thing. Rules Rules. Rules. lol. Who reads the small print anyway. We just expect large national companies to treat us fair. They also told me at pick up that the 3rd party insurance purcjased from Kayak wold not be accepted and I would have to pay for any damages immediately and get reimbursed. They lost a customer. I asked them to remove me from Gold Rewards program. My new job requires a lot of travel but I will sign up with another rental company program with southern hospitality.
Cons: Hertz denied my rental after Kayak.com charged my credit card.
Terrific almost brand new vehicle
Pros: New truck with plenty of technology perks. Good, efficient service at counter. Easy and quick.
Cons: KIA Optima was pretty small for a "full-sized" car.
Cons: They might want to let customers know that their ticket counter in the Charleston, WV airport closes at 5 pm on Saturday. That's kind of crucial info for someone whose flight doesn't arrive till 7 pm!
Cons: They would not give us the rental car because we used a business credit card and it didn't have our first name on the credit card. It just had our company name on it.
Pros: I really enjoyed the hell I received from the pickup location in Charleston, WV.
Cons: The help I received in Atlanta,GA was awful. They don't try to help at all. I was told I needed to wait my turn to get a receipt for my rental return.
Cons: Inside windshield was dirty
Hertz has 2 rental locations in Charleston. Take a look at our Hertz rental location map to find the best rental cars near you.