Guest reviews
Overall rating
8.1
Excellent
Based on 11 reviews
Cleanliness
8.1
Comfort
7.8
Pick-up/Drop-off
8.3
Value for money
8.0
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
6
1
0
0
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.6
Pros: The car was clean & ready - but one tire was seriously low on air. The Hertz employee went above and beyond and had it repaired in short order by a local tire shop. Drop off was a breeze.
Cons: An excellent experience with great caring staff. What more could I ask for? All rental car agencies charge a significant premium for full size SUV's - so it was quite pricey.
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10.0
Pros: Staff was friendly and helpful. Everything worked great
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7.6
Decent rental
Pros: Fine small car-wouldn’t rent this in Montana if the weather got bad though
Cons: Kind of an expensive rate for a small car-
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8.4
Pros: Mpg
Cons: Drivers seat just ok
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9.6
Pros: Nice vehicle roomy for 5
Cons: Broken back seat belt that was apparently already known about. Very concerned about the safety of one of our children
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10.0
Pros: Impeccable service
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2.0
Cons: I arrived 10 min after my scheduled drop-off time, only because the process of dropping a car off in parking lot below then walking all the way up to the main airport was counter intuitive to me. The men were still there but told me they were "closed". They assured me that there was a 29 min leeway period, Yet i was charged an extra day for the vehicle anyways. Terrible customer service.
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2.0
Employee was a jerk.
Pros: Nothing
Cons: Snotty employee. Ended up with national.
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10.0
Pros: Excellent service and the car was immaculate. Thank you!
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