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8.0
At time of booking it was not clear that I was not getting insurance directly with Hertz. At pick up, they tried to upsell me on the insurance again, even tough I had paid for it. They had no records of the insurance being paid. Also, not impressed that there is a surcharge on winter tires in WINTER in CANADA. Winter tires are required to drive over mountain passes, so in my opinion it seems like a money grab that is not disclosed up front. Doing the minimum legal requirement just looks bad in my opinion.Reviewed 2023 Jan 19
review from![kayak]()
10.0
We had a great clean car and had full value for the priceReviewed 2023 Jan 19
review from![cheapflights]()
2.0
I seriously can’t believe that Hertz charges on top of the rental price a $13 per day charge for the driver. Like what? The car was provided parked in a snow bank with 6 inches of frozen snow and rain on top of it and came with a broken scraper and poor tires. (Well worn). Customer service upon return of the car had nothing to say about the poor service. Apparently that is their standard! Will never rent from Hertz again and will be happy to tell everyone I o ow to go elsewhere!Reviewed 2023 Jan 03
review from![kayak]()
10.0
Appreciated the excellent service by the staff at Hertz Kelowna Airport!Reviewed 2022 Oct 15
review from![kayak]()
10.0
The staff at Hertz Kelowna were very friendly, the car looked freshly washed and was clean inside. Top for other: Hertz is the only car rental at the Kelowna airport that doesn’t have a booth in the parking lot so you have to leave time to bring the keys back to the counter inside the airport.Reviewed 2022 Jul 23
review from![kayak]()
2.0
I liked the Volvo v60 though it was dirty inside, told that it was an SUV and wasn’t able to drop it off in CalgaryReviewed 2022 Jul 20
review from![kayak]()
2.0
Customer service was terrible. My flight arrived a bit early and they would not let me have the car before my reservation time, even though the car was right there waiting for me. Will not rent from Hertz again.Reviewed 2022 Jun 21
review from![hotelscombined]()
2.0
Canceled within 24h but only received part of the payment back. When you reach out to them, they charge you extra to speak to an adviser. Would not use them again.Reviewed 2022 May 16
review from![kayak]()
6.0
Vehicle was clean, tank was full. Not the size of vehicle ordered…received something much larger…a gas guzzler. There were still the size of vehicle i ordered sitting in the rental lot.Reviewed 2022 May 09
review from![kayak]()
2.0
Charged $50 for cancelling within 48 hours and did not inform of this policy in advance. I searched for a policy before cancelling and could not find anything. They then refused to refund after complaining.Reviewed 2022 Feb 22
review from![kayak]()
10.0
The Pacifica suited our needs. I appreciated the inspection photos sent to me pre-trip. The cost was a bit high. Friendly service at the counter.Reviewed 2022 Feb 22
review from![kayak]()
10.0
Easy and fast pickup, no hassleReviewed 2022 Jan 07
review from![momondo-kyk-wl]()