Guest reviews
Overall rating
7.4
Good
Based on 54 reviews
Cleanliness
7.3
Comfort
7.4
Pick-up/Drop-off
7.7
Value for money
7.2
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
15
6
2
2
7
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10.0
Cons: Was very easy to rent. From pick up to drop off, only spent 25 minutes for both transactions. No hassles
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2.8
Pros: Easy to get car
Cons: I got a lower class of vehicle than I rented and paid for
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6.4
Pros: Everything was great except for the items listed in the next section.
Cons: The taxes had to be paid at pickup, and due to the location being at the airport, were quite high (airport improvement tax). During booking, I was not made aware of these taxes, so they were a big surprise, being over $100.
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2.0
Cons: When I arrived at the airport kiosk to pick up my rental vehicle I had misjudged the time of arrival and my flight came in early so when I went to get my rental I was told that because I was an hour early I could have my car but would have to pay an extra 45.00! Not acceptable.
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6.4
Pros: convenient
Cons: car smelled steering was bad
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10.0
Pros: Staff was very helpful and efficient
Cons: completely satisfied.
review from
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8.4
Pros: Ststaff were super friendly and pick up was very fast.
Cons: The car have been closer, I was on crutches and took some effort to get there.
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2.0
Cons: Staff should not waste time on the phone then hang up.
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8.4
Pros: Speed of process and attitude from the clerk (good).
Cons: Nothing for this rental.
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2.0
Cons: I was unable to use the rental as a result of unexpected hidden fees
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10.0
Pros: Staff was indeed helpful
Cons: no improvement opportunities to suggest
review from
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3.6
Pros: cost For car.
Cons: The gas tank was at 3/4 when I picked it up. I took a photo and showed to clerk when I brought car back. She just laughed.
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Where can I find Hertz car rentals in Kelowna?
Top tips for renting a car from Hertz in Kelowna
- Mini rental cars from Hertz in Kelowna are around 37% cheaper than other car types, on average