Pros: Very friendly and helpful staff. Highly recommend
Pros: Car was clean and worked well
Cons: Spent about 1 hour at pick up with only 1 person in front of me
Understaffed, no cars, unhelpful
Cons: Made a same-day reservation online. When I went to pick up, desk was not staffed. When staff appeared, she told me no cars were available and she had no suggestions to offer. I called another nearby office and was told they couldn't do anything for me. The implication was that same-day reservations are meaningless and that I should have known that.
Is Hertz Still Number One?
Pros: The price was reasonable. Didn’t know it was absolutely no frill.
Cons: First: I was given a car with less than 1/2 tank of gas. BUT, per the counter person, I could prepay for gas because of the prepaid status. I couldn’t do any add on BUT... I was expected to bring it back with a full tank. The ‘computer’ was down at the office and we had to drive to another office to complete the transaction. Had not used Hertz in some time. Do not plan to use again.
Pros: Ease of picking up / dropping off
Pros: Excellent staff at the location, friendly and very helpful.
Pros: Everything went smooth, they didn't have the car I originally reserved, but my car was brand new and I was very happy with it. Check in/out was quick and painless...
Hertz has 2 rental locations in Lake Buena Vista. Take a look at our Hertz rental location map to find the best rental cars near you.