Pros: Nothing Car was dirty took me 45 min to clean it during COVID esp unacceptable previous contract was in glove compartment that says alot drop off was closed for 3 mos had to go to airport as a last resort
Cons: Everything car should be clean. We are in the middle of a pandemic. they gave us a drop off that has been closed fo 3 mos again unacceptable. nobody answers your phones this was a horrible experience
Pros: The staff was very helpful. Car was clean and ready.
Cons: The location is a little small so it's tough to pull in and out of the location but that's just nit picking because I have nothing else bad to say lol
Pros: Staff was polite.
Cons: Staff was slow, distracted and ended up giving us the contract paperwork for a different car than the one we were given, this caused us problems we had to exchange the car on 4th of July because of a flat tire. We had to just rent another car. Spent almost an hour and 15 minutes picking up the car
Pros: Car was excellent, clean, drove very well
Cons: At the time of pickup the attendant took every opportunity to upcharge me on extra features as if they were standard or required. Was confusing and dishonest, had me sign off before even seeing an itemized list. Did not even realize she enrolled me for expensive add-ons until it was done
Pros: It was convenient that Hertz picked us up from our home for the rental pick-up.
Cons: The drop-off time was quite long (20+ minutes), which seemed excessive. We also didn't get dropped off the same way we were picked up before our rental.
Pros: Staff was super friendly
Cons: Space is a little cramped, and the lot itself is very packed in
Misinformation and additional fees!
Cons: KAYAK does not take in account the additional fees applied by Hertz when under the age of 25 in the United States. I had specified my age correctly on the website and was under the impression that everything had been paid. Once I had arrived at Hertz the day of pick up another $500 plus fee was required. Ended up cancelling the rental and will be asking for a refund.
Pros: Car was an upgrade. Service was friendly. Return was easy.
Cons: Herz computer sysrem was playing up. Herz would not sell me public liability insurance separately from CDW and premium assistance, contrary to what Herz website had suggested. I had wasted $$$ buying CDW insurance separately earlier in the transaction. Herz now only offers $1 million public liability cover. (I think it used to be $8 million). This is still better than most other rental compabies.
Pros: Employees at this location are fantastic!
Cons: Car was not cleaned.
Customer service on her cellular (personal call) while taking care of me. Very rude
Cons: The Hertz rental spot closed at 1pm therefore I had no chance at renting since I was running a bit late. I then called customer service to find the nearest hertz rental and they continued to recommend stores that were also closed around the area. After 15 min of back and forth, i decided to cancel the reservation and demanded a refund. I repeated my email address multiple times to the representative, and she assured me that I will be receiving it shortly. I was in a rush, therefore I assumed the email would be coming shortly. It has been 2 days now and I have yet to receive anything via email.
Thank you, Nancy in New Haven!
Pros: Excellent customer service, both picking up and returning. Easy to walk to from New Haven Amtrak. Car had excellent gas mileage. Clean.
Cons: Branch has limited hours. Was not able to extend the rental a few more days without bringing the car back to New Haven. Could have done that if hadn't finalized the booking in advance.
Standard (Mitsubishi Galant or similar) is the most frequently booked rental car type from Hertz in New Haven.
Hertz has 1 rental location in New Haven. Take a look at our Hertz rental location map to find the best rental cars near you.