Guest reviews
Overall rating
7.5
Good
Based on 71 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.1
Value for money
7.4
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
14
4
7
3
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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9.2
Cons: Car speakers didn’t work
review from
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10.0
Cons: Nothing
review from
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10.0
Pros: Everyone was very helpful and polite. The little Ford suv drove perfectly thanks guys
Cons: Nothing
review from
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3.6
Cons: They could not find my car after dropping it off after hours. The car was not as clean as it could be and the price was way too high.
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5.6
Pros: Car was a good option, clean and pretty new. No issues with the car.
Cons: Pick up and drop-off were rough. Both took nearly an hour due to short staffing. The one staffer at pickup wasn't wearing a mask even as he cleaned the car, which he only did after we showed up to pick it up. At drop-off, waited 45 minutes just to hand over the agreement slip after exiting the vehicle.
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10.0
Pros: Everything was great, picking up and dropping off were very easy. The car was in excellent condition and cleanliness was great.
Cons: Not sure why I had to pay 22 on kayak and then the whole rental amount at the rental agency. I was under the impression I was paying some “due now” and would pay the rest at pick up. Kayak, please explain?
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10.0
Patrick, the manager is great
Pros: Patrick, the manager at Union Station made the whole expense pain free
review from
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2.4
NEVER USE BUDGET IN NEW HAVEN
Pros: NOTHING
Cons: Overpriced and a total rip off. The staff wouldn't work with me to make changes and when I saw a much cheaper price for the same car at the same place, he wouldn't honor it.
review from
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9.6
Usually use Enterprise, but Budget was great!
Pros: Patrick was excellent. He gave us the best price. We were treated well and everything went smoothly. We were concerned because of past poor reviews, but all was super.
Cons: Car interior needed a more thorough cleaning, but I like everything really clean. Car indicator said it was due for maintenance and oil change. It was a newer model and we had no issues while driving.
review from
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4.4
No flexibilty
Cons: We had a situation arise where we needed to return the car a day early and found very little flexibility from the Budget location where we dropped off. Customer service was also not helpful in finding us a solution without charging us a $200 one way fee for a situation out of our control. Luckily the location we did go to to return the car a day early was understanding. Kudos to the Logan Airport location.
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10.0
Great to be able to rent a car at the New Haven Train Station
Pros: Quick and efficient check in and check out, and very convenient location!
Cons: I should have asked where the button to open the gas cap was - took me 10 minutes to find it at the gas station!
review from
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8.8
Pros: I liked the price the best. And the options of car size.
review from
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