Guest reviews
Overall rating
7.6
Good
Based on 41 reviews
Cleanliness
7.8
Comfort
7.9
Pick-up/Drop-off
7.4
Value for money
7.4
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
10
4
4
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6.0
Pros: Good experience. Except needed the car for several more days. Non available at the time. Had to go with Budget rental for the additional time needed.
review from
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2.0
Pros: There was no enterprise representative at the New Haven airport pick up location. Three people came in and waited for an hour and a half and left empty handed but we were told that nobody had come in all day.
Cons: Someone there to do their job.
review from
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3.2
Pros: Staff was friendly and helpful
Cons: Car was dirty, gas tank was empty, no one there when car returned during business hours
review from
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9.6
Pros: Drop of super easy and close by. Staff were friendly and efficient
Cons: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue
review from
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6.8
Pros: Drop off was very fast.
Cons: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.
review from
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2.0
Pros: A Service with a smile in the nicest way
Cons: Nothing
review from
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6.8
staff at tweed NH in CT great, everyone else was shockingly incompeten
Pros: the employee at the New Haven Tweed Airport (a woman whose name I didn't catch) was the only competent and pleasant person I worked with. she was great.
Cons: From the amherst, ma pickup where garrett asked me to wait for 30 minutes while the delivered the car late, to the long wait and confusion with no staff at the UMASS location, to the online support on sunday who (INCORRECTLY and adamantly) told me my rental was actually due 3 hours before the reservation said it was due, I had a horrible experience. the only good thing was the helpful employee at the tweed new haven desk. also it was incredibly overpriced and i was given a nissan rogue qhen i requested a rav4. i get that it said i could get something similar, but i dont think many people would say those two cars are really comparable on safety, quality, and gas mileage. i will do everything in my power never to rent from you guys again.
review from
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8.4
Good and easy
Pros: Nice car did not have any issues
Cons: .
review from
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10.0
Easy
Pros: Good location, simple drop off.
review from
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4.4
Pros: quick pickup.
Cons: I had reserved a subcompact car and only had vans to choose from. There was no instruction to inspect automobile and it was dark. When I returned vehicle they pointed out a scratch on front right bumper that was not caused by me. I signed an "incident report" and gave them my insurance company but continued to deny cupability. I hope this incident will not cause me to seek a lawyer to check prior rental documentation but I will NEVER use this company again.
review from
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10.0
Handy and reasonable; check the specs
Pros: Brand new van, convenient pickup and dropoff locations, good price
Cons: They didn't ask if I needed an EZ Pass (I did but forgot to ask for it); changing dropoff time is easy from laptop but not from mobile and there was a long wait on the phone for customer service
review from
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10.0
Pros: Service
review from
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