Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
One location in Navy Yard
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Reviews
2.0 Poor
Oct 2022
2.0 Poor
Sep 2022
2.0 Poor
Sep 2022
2.0 Poor
Apr 2021
Pros:
They charged me the wrong price (over $600 more). They told me they'd fix this but still have not. The display was broken (kept restarting), including the backup camera, which is a safety issue. And then the battery died. They couldn't get a towing truck there for 4 hours. And refused to book me a Lyft to the airport. I had to pay out of pocket, and we'll see if they refund me that price, or if I have to do it through my credit card company. Literally went wrong every step of the way, and they handled it terribly every step of the way.Cons:
Everything4.0 Mediocre
Apr 2021
Pros:
Eventually I got a car. It ran fine.Cons:
Counter staff tried to up-sell me on everything. Initially, he told me that there were no cars like what I reserved. (I reserved a compact) tried to get me to take a pickup truck or sports car for significantly more money. told me that the extra insurance I purchased wasn't worth anything and that I should buy their extra insurance on top of that. He finally "found" a car (larger than the one I wanted) and told me the wrong floor of the garage to go and get it. This all added 20-30 minutes to the pickup process. Inspecting the car was difficult because the garage was too dark to see anything. After leaving, I noticed a dent on the roof, dirty seats, and a slight smell like someone had been smoking in the car but then it was covered up with an air freshener. Also, their tolls policy is written strangely, possibly to convince you to opt into their overpriced unlimited tolls service.10.0 Wonderful
Feb 2021
Pros:
Staff very helpful.Cons:
Not many people working, so line moved slowly. But it's a pandemic. That was probably just a safety precaution, which is appreciated.One location in Navy Yard
One location in Navy Yard
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6.8 Okay
Nov 2020
Pros:
customer rep was very politeCons:
they had to give me a malfunctioning car5.6 Fair
Sep 2020
Cons:
The price has suddenly doubled, days after the rental, with no explanation whatsoever6.0 Okay
Aug 2020
Pros:
The car was clean and fine, the process of booking was relatively smooth.Cons:
At pick-up, the woman behind the Avis counter told me she had 4 mini vans left in her fleet so i had no choice but to go with a mini van, even though I had specifically reserved a small car. After the agents brought my car from the garage, i noticed that the couple behind me got a large SUV. How was it possible they chose an SUV if all was left were minivans?? When the woman walked by as I was adjusting my seat, I asked her why this happened. She sort of stammered and said there were 3 mini vans left, and one large SUV. When I reminded her that she told me there were only 4 minivans left and that i specifically had no other choice, she stammered again that someone had specifically reserved a large SUV. This made no sense though, since I also reserved a car other than a minivan. I think I was justified in being irritated by this -- she had in essence lied to me about what was available. Another issue I encountered -- when signing up for the car, the woman told me that the vehicle had Bluetooth capabilities. When I got the car, there clearly was no bluetooth capability, and if there was, i wasn't able to locate it on the console even with her help. These issues combined really soured the start to my trip. I think it was wrong and discriminatory of the woman to decide that the couple behind me should somehow get an SUV after she misrepresented the facts to me so explicitly just a minute before. I appreciate if Kayak could pass this along to Avis.2.0 Poor
Nov 2022
2.0 Poor
Aug 2022
One location in Navy Yard
One location in Navy Yard
One location in Navy Yard
One location in Navy Yard
One location in Navy Yard
One location in Navy Yard
One location in Navy Yard