Book Avis car rentals in Brooklyn

Cons: The car smelled strongly of cigarette smoke. I was in a hurry, and the attendant walked away after giving me the keys, so I didn't have time to find someone to see if I could exchange the car. However, the smell was so strong we had to drive with the windows down the entire 4 hour trip.

Pros: The attendant who showed people to their cars was not very friendly.

Cons: A positive and friendly attitude from the parking lot attendant would have been nice.

Cons: The price has suddenly doubled, days after the rental, with no explanation whatsoever

Pros: The car was clean and fine, the process of booking was relatively smooth.

Cons: At pick-up, the woman behind the Avis counter told me she had 4 mini vans left in her fleet so i had no choice but to go with a mini van, even though I had specifically reserved a small car. After the agents brought my car from the garage, i noticed that the couple behind me got a large SUV. How was it possible they chose an SUV if all was left were minivans?? When the woman walked by as I was adjusting my seat, I asked her why this happened. She sort of stammered and said there were 3 mini vans left, and one large SUV. When I reminded her that she told me there were only 4 minivans left and that i specifically had no other choice, she stammered again that someone had specifically reserved a large SUV. This made no sense though, since I also reserved a car other than a minivan. I think I was justified in being irritated by this -- she had in essence lied to me about what was available. Another issue I encountered -- when signing up for the car, the woman told me that the vehicle had Bluetooth capabilities. When I got the car, there clearly was no bluetooth capability, and if there was, i wasn't able to locate it on the console even with her help. These issues combined really soured the start to my trip. I think it was wrong and discriminatory of the woman to decide that the couple behind me should somehow get an SUV after she misrepresented the facts to me so explicitly just a minute before. I appreciate if Kayak could pass this along to Avis.

Pros: Yes

Cons: Price

Cons: I walked 1.5 hours to the Avis only to find out that they had no cars available. There was no prior communication from Avis or Kayak that they had no cars and I have been unable to get my insurance money back.