Pros: The price
Pros: All good
Pros: The car was great and super clean. The gentleman who helped check us in was really friendly and helpful. Unfortunately, when we checked in he was the only person working and thus there was quite a long wait for us to check in but as soon as he got to us he was really efficient.
Cons: We called to extend the car by a few hours and when we went to return the shop was closed with no drop box or instructions of what do to. I was able to get in touch with someone who was very helpful and told me to return in the morning. When I returned the following morning there was a massive line of cars to the point that we were all pulled up in the street, blocking traffic. A helpful passerby helped to direct traffic to clear the obstruction from the road, as no one from either rental agency was addressing it. Eventually and gentleman came out and told me to simply leave the car and they would deal with it. I did so, but there was no formal hand off or drop-off process.
Pros: Staff was friendly. Drop-off was very easy!
Cons: There was a long wait for pickup. I was not clear about the EZ-Pass, and still unsure how to pay the tolls.
Pros: Very easy check out and check in
Pros: The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.
Cons: The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.
Pros: The staff in BK was incredible, the car was excellent (and larger than what I thought I paid for, which was really helpful)
Cons: When I arrived there was an issue with the scanner; my name didn't pop up when I returned the car, and as a result I had to wait around while they figured it out, but no one ever explained the issue to me.
Pros: The reservation said we didnt need the credit card present, but when we arrived they said we needed it. Ended up spending hours trying to find an alternate solution and we were extremely late arriving at our destination. This is not a complaint against the workers, just against the confusing policy.
Cons: Let us reserve with debit cards or photos of the credit card, especially if you’re gonna say we dont need the card present
Pros: Front desk was friendly.
Cons: I found the previous renter's paperwork in the front with a random receipt. It makes me wonder how well they sanitized the front car if they left those items. Just in case, I wiped it down myself for my own comfort.
Pros: Staff was great.
Cons: I could have used a delivery service.
Pros: Location. Staff was very useful and helpful
Cons: Cleanliness of the car
Pros: People seemed nice.
Cons: It was clean and the people were Nice, but they upselled me on what they said was a larger vehicle. I told them i needed a lot of space. However upon getting my kids into the SUV it was very clear his was even LESS space than the mini van we originally booked. This put a huge stress on my family. To top It off, they told us the new SUV had an AC outlet. But it didn’t work. This angered me the most as we needed it for our baby bottle warmer. Honestly I’d like to be reimbursed for the extra money we spent.
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from National in Brooklyn.
National has 1 rental location in Brooklyn. Take a look at our National rental location map to find the best rental cars near you.
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