Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
One location in Downtown Brooklyn
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Reviews
2.0 Poor
Oct 2022
2.0 Poor
Sep 2022
2.0 Poor
Sep 2022
2.0 Poor
Apr 2021
Pros:
They charged me the wrong price (over $600 more). They told me they'd fix this but still have not. The display was broken (kept restarting), including the backup camera, which is a safety issue. And then the battery died. They couldn't get a towing truck there for 4 hours. And refused to book me a Lyft to the airport. I had to pay out of pocket, and we'll see if they refund me that price, or if I have to do it through my credit card company. Literally went wrong every step of the way, and they handled it terribly every step of the way.Cons:
Everything4.0 Mediocre
Apr 2021
Pros:
Eventually I got a car. It ran fine.Cons:
Counter staff tried to up-sell me on everything. Initially, he told me that there were no cars like what I reserved. (I reserved a compact) tried to get me to take a pickup truck or sports car for significantly more money. told me that the extra insurance I purchased wasn't worth anything and that I should buy their extra insurance on top of that. He finally "found" a car (larger than the one I wanted) and told me the wrong floor of the garage to go and get it. This all added 20-30 minutes to the pickup process. Inspecting the car was difficult because the garage was too dark to see anything. After leaving, I noticed a dent on the roof, dirty seats, and a slight smell like someone had been smoking in the car but then it was covered up with an air freshener. Also, their tolls policy is written strangely, possibly to convince you to opt into their overpriced unlimited tolls service.10.0 Wonderful
Feb 2021
Pros:
Staff very helpful.Cons:
Not many people working, so line moved slowly. But it's a pandemic. That was probably just a safety precaution, which is appreciated.One location in Downtown Brooklyn
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4.0 Mediocre
Apr 2021
Cons:
The car smelled strongly of cigarette smoke. I was in a hurry, and the attendant walked away after giving me the keys, so I didn't have time to find someone to see if I could exchange the car. However, the smell was so strong we had to drive with the windows down the entire 4 hour trip.10.0 Wonderful
Mar 2021
Pros:
Jeremy was fantastic. He retrieved my car and helped orient me to it. Very friendly and professional.4.0 Mediocre
Oct 2020
Pros:
The attendant who showed people to their cars was not very friendly.Cons:
A positive and friendly attitude from the parking lot attendant would have been nice.10.0 Wonderful
Oct 2020
Pros:
Clean, safe, no wait time9.6 Wonderful
Aug 2020
Pros:
Very easy pickup and dropoff. Not very crowded and the staff worked quickly and efficiently.Cons:
I can’t think of anything!6.0 Okay
Jul 2020
Pros:
YesCons:
PriceOne location in Downtown Brooklyn
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10.0 Wonderful
Dec 2020
Pros:
The price10.0 Wonderful
Sep 2020
Pros:
All good8.8 Very good
Aug 2020
Pros:
Staff was friendly. Drop-off was very easy!Cons:
There was a long wait for pickup. I was not clear about the EZ-Pass, and still unsure how to pay the tolls.10.0 Wonderful
Jul 2020
Pros:
Very easy check out and check in7.6 Good
Jul 2020
Pros:
The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.Cons:
The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.9.2 Wonderful
Jul 2020
Pros:
The staff in BK was incredible, the car was excellent (and larger than what I thought I paid for, which was really helpful)Cons:
When I arrived there was an issue with the scanner; my name didn't pop up when I returned the car, and as a result I had to wait around while they figured it out, but no one ever explained the issue to me.One location in Downtown Brooklyn
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2.0 Poor
Oct 2022
2.0 Poor
Jun 2022
3.9 Poor
Jun 2021
2.0 Poor
Mar 2021
Pros:
NothingCons:
They did not have cars available even though I reserved and prepaid for 3 days. No call to alert and I only found out once I arrived to pick. Was unable to take my father to his covid shot as a result. I'm now in the nightmare of trying to get my money back.8.4 Very good
Oct 2020
Cons:
The car has not been cleaned3.6 Poor
Sep 2020
Cons:
Full tank of gasOne location in Downtown Brooklyn
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2.0 Poor
Apr 2020
Pros:
Didn't have the car3.6 Poor
Jan 2020
Pros:
The vehicle was ok.Cons:
- The vehicle was not ready when I arrived. They has to take the one they had assigned to me because it did not have enough fuel, then "find" another one. Simple breakdown of basic actions, it doesn't take long to tag the car to go out for a customer and check the fuel. - The car I was assigned was given to me with just under a half tank of gas. I returned it at the same level. Upon return, the agent says he is doing me a "favor" by not charging me to bring up to 3/4 of a tank. I was told by the check-out agent that I need to return it to how it was given to me, which I did. If the car was supposed to be at 3/4 of a tank at checkout then again, the employee basic actions of the location are not being followed. - The location does not have a late night check-in routine. If that is not an option, they should tell the renter prior to renting. I was forced to keep the car overnight and adjust my work schedule to bring it back the next morning. In 20+ years of renting cars for work or personal use, from a number of companies, this is easily one of the worse I've ever rented from. I can say this is not indicative of Enterprise as a whole, but this location or area needs some work on its routines and presentation.5.2 Fair
Dec 2020
Pros:
Friendly staff and painless pickup and drop off.Cons:
The gasoline scam that these rental car companies run is a joke. Just fill the tank up! Don't make me return it with "3/8 of a tank". It's such an obvious attempt to gouge your customers.10.0 Wonderful
Dec 2016
Pros:
Everyone that worked there was so nice! No wait time. Great car.10.0 Wonderful
Nov 2016
Pros:
Great staff at state street location6.0 Okay
Oct 2016
Pros:
It was a good experience, no surprises, straight forward!Cons:
The parking brake wouldn't release. I may have accidentally pushed it, but then it only released after several attempts.2 locations in Downtown Brooklyn
2 locations in Downtown Brooklyn
One location in Downtown Brooklyn