Pros: The car was decent for the price. The staff at pick-up and drop-off were kind and clearly trying to do their best working within Payless' dishonest policies.
Cons: I was quote a price and received confirmation from Kayak. When I arrived at Payless, I was told that I had to purchase mandatory third-party insurance, which ended up more than doubling the price I was quoted. Normally this insurance is optional, and Payless' policy amounted to bait and switch.
Cons: I didn’t get what I rent Rental place was kind of suspicious
Cons: Un servicio muy pobre y el carro era viejo, muy golpeado y sucio
Cons: Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).
Worst rental experience
Pros: The rental price was descent
Cons: There was a $900 deposit plus mandatory additional insurance, none of this was on the website
Terrible PAYLESS experience in Guatemala City
Cons: Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.
Cons: They promised to return deposit but it was lie.Deposit is still on hold.
Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR
Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.
Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.
Pros: Thas good
Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.
Excellent. Strongly recommended.
Pros: Car was what i expected. Clean and comfortable.
Mini (Suzuki Jimny or similar) is the most frequently booked rental car type from Payless in Guatemala City.
Payless has 3 rental locations in Guatemala City. Take a look at our Payless rental location map to find the best rental cars near you.