2.0
Cons:Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).Reviewed 2017 Apr 18
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2.0
Worst rental experiencePros:The rental price was descentCons:There was a $900 deposit plus mandatory additional insurance, none of this was on the websiteReviewed 2017 Feb 20
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3.2
Terrible PAYLESS experience in Guatemala CityCons:Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.Reviewed 2017 Jan 22
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2.0
Cons:THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CARReviewed 2016 Nov 21
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6.0
It's okPros:Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.Cons:Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.Reviewed 2016 Sep 14
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10.0
Pros:Thas goodReviewed 2016 Sep 12
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2.0
UnreliableCons:Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.Reviewed 2016 Sep 03
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