Guest reviews
Overall rating
4.1
Okay
Based on 30 reviews
Cleanliness
4.6
Comfort
4.4
Pick-up/Drop-off
4.2
Value for money
3.8
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
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customer service
car was clean
pick up the car
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compact car
great car
car available
easy drop
friendly staff
great value
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8.0
Pros: Staff were nice enough. Car clean and ran great.
Cons: Everything was good, could be just the language barrier kept this from being excellent
review from
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2.0
Pros: Nothing, avoid at all costs
Cons: We booked the rental online for $60. When we showed up to the airport to pick up the rental they tried to charge me $200 plus a deposit of $1000! This was never shown online that I would have to pay this extra charges, we travel all over the world and have never had an experience like this.
review from
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2.0
Pros: Nothing from the beginig
Cons: I’m putting a complain online and if it isn’t working I’ll sue the company
review from
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4.0
Cons: Drop off
review from
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2.0
Cons: My reservation was $67 when I got there they wanted to charge an additional $100 for insurance. I told them my credit card includes collision insurance but they also wanted third party protection insurance. They asked for proof of that in order to waive the insurance, that’s should be disclosed at the time of making the reservation online.
review from
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6.0
Cons: La dirección de la agencia no es la correcta se mudaron al aeropuerto y el número de teléfono no existe. Por lo tanto si no hablas español y no conoces un poco Guatemala no podrás recuperar el coche.
review from
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2.0
Cons: All. From having the car ready on time, we were waiting almost an hour because the were washing the car. We were there with 2 babies under one year old. Besides the staff wasn't friendly or even helpful. They charges a insurance usless
review from
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8.0
Cons: I think the price could be better price
review from
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4.0
Pros: The prices they show online
Cons: If they would have actually put the real price of the vehicle to rent. I bought the insurance online and when i got there the day of my trip they said i HAD to buy another insurance that was more money then the actual cost of the 2 week renting price. That's a scam to me.
review from
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5.6
Cons: Give me one price and charge different plus they charge me insurance in USA + other in Guatemala so I paid 2 insurance I paid for insurance more than the car rental that's ridiculous
review from
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9.6
Cons: Lighter tint on windshield can’t see at night
review from
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4.4
Pros: Staff was friendly enough but
Cons: Extra charges for liability insurance were excessive. Also getting charged $250 US for a few minor scratches was ridiculous, especially since they don't fix anything, collecting $ for "damages" is another source of revenue for them. not enough room to describe in detail herel, RENTER BE AWARE.
review from
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Where can I find Dollar car rentals in Guatemala City?
Top tips for renting a car from Dollar in Guatemala City
- Intermediate rental cars from Dollar in Guatemala City are around 22% cheaper than other car types, on average