The front desk clerk made it seem like it was required for me to carry their insurance. Her question was, "Do you want just the basic insurance, or do you want the premium insurance." At first I told her just the Basic, but then as I was filling out the initials on the sheet I asked her, "But insurance isn't required if I have my own, right?" She said, "As long as your insurance covers it, no, it isn't required." I told her, "Okay, so my insurance will cover it, so I don't want the insurance coverage." She snatched the sheet off of the counter and said, "No worries.. that will just be refunded with your deposit." Instead, she turned in the sheet. I inquired with the manager when I got back and she was going to look into it and give me a call back, which has never happened. The front desk rep was there at the time I was talking with the Manager and we brought her over to get her memory of the situation. The rep said, "Yeah, that conversation is vaguely familiar. I do recall something like that happening", but that was it. The manager said she'd talk with her General Manager and return my call, which has never happened. The shuttle ride was fine, but the driver didn't get up and offer help for us to get onto or off of the shuttle. Throughout the experience, I felt like a Dollar Sign and not a human. As long as I'm out of their site, and they got their money, apparently they're good.
Fast getting to airport and back
Had hidden charges
I loved the price and the fact that the shuttle service was quick.
Terrible. I reserved a car with them for a noon pickup and arrived early evening of the same day and they said since I was late the car was no longer available and I had to pay $400.00 more dollars for the same car.
Our flight was running late so I tried calling multiple times to let them know but there phone tree would always disconnect me. After 3 hours, they cancel your reservation. Phone system needs updating
