Pros: The staff was very friendly and they offered me a nice upgrade at a great cost. Drop off was easy as pie too.
Cons: I was unaware that the the site was so far from the airport. We waited for 15 minutes for the shuttle to come get us from the airport. I tried calling them on two occasions I was kept on hold show grid in 15 minutes.
Pros: Staff was very friendly and helpful. We appreciated being informed that we could be 1hour late with the return, turned out that we actually needed that little bit of extra time.
Cons: Either we didn’t understand the instructions in the car manual or the windshield sprayer was malfunctioning, the rain and dust storm could have been a bad combo, but it was okay.
Pros: The price
Cons: The communication and timing of the shuttle vans. There is no way to get in touch with anyone about the shuttle service and I waited over 30 minutes. Then when I finally got to the check in counter there was only one person working and it took a long time to move through the line and get the car.
Pros: Amy was nice
Cons: Car was unsafe. Pulled to right badly, wheels unbalanced, 64500 miles, filthy, suspension completely shot. Basicly a piece of crap. Fox shuttle and building were filthy, trash everywhere.
Pros: drop off was easy but then you had to wait for the shuttle
Cons: shuttle service took forever, when you can them they say it will be over 30 minutes for someone to answer the phone, the car had balled tires, scratches and no gas.
Cons: Should be able to call for shuttle pick up
I was on hold for 15 minutes and they still did not pick me up
We rented a different car company .
I want a refund
Pros: Jaxon was helpful with getting me out the door with a good vehicle for the trip at price that was more than fair. Sebastian took the initiative to refund my "non refundable" pre-payment of gasoline, when I returned with a full tank. Overall, a great value with outstanding customer service. Shuttle runs every 15-30 mins(estimated for traffic?) to and from the airport.
Pros: Drop off easy
Pros: Friendly staff
Cons: Pick up was extremely slow. They were understaffed. The car I received had 72,000 miles!! Was in horrible condition with out of balanced tires and low tire pressure monitor on. This was in Park City in winter, one would expect an ice scraper in car. Nope. Got hit with winter storm and had to clear windows with my gloves hands. I will never rent from Fox again!!
Cons: Shuttle took a very long time to arrive. I had been told my suv would have 4 WD. It did not and they wanted to charge me an extra $185 for that. There was no way to speak with a live person while waited over 35 minutes for the shuttle.
Cons: Smoking in the car prior to our arrival, and cleanliness was poor. Also NOT a Standard size SUV. It was a hatchback.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Fox in Salt Lake City.
Fox has 1 rental location in Salt Lake City. Take a look at our Fox rental location map to find the best rental cars near you.