Book Budget car rentals in Salt Lake City

Reviews for Budget in Salt Lake City

Recent reviews

Traveler rating

Wonderful

12

Very good

4

Good

0

Okay

8

Fair

0

Mediocre

0

Poor

42

Find reviews that mention:

car availablecar was clean

get the carreturned the car

8.0

Reserved a pickup, got a suv. It was ok . Service engine came on within minutes of leaving the airport. Clean, good ride. Will rent Budget again.Reviewed 2023 Aug 28

review from

2.0

There’s nothing positive to speak ofReviewed 2023 Aug 27

review from

2.0

The counter staff at the Salt Lake City Budget was rude and unhelpful. When we arrived, he informed us that he did not have the 7 passenger one way rental that we reserved back in January. He told us that we could take another car but could not tell us if it was for 5 or 7. He told us to wait while he checked with another budget person in the car pick up area. He ignored us for over 30 minutes and when we returned to the counter, he continued his rude attitude and acted like it was my problem that the car I reserved was not present. In the meantime, my husband went directly to the car pick up area and spoke with "Johnnie" who was extremely helpful. Johnnie reported he had the 7 passenger car and had tried to call the counter staff multiple times but he did not pick up. The counter staff should not be working in customer services. He lacks interpersonal skills and is made no effort to help the situation. This reflects very poorly on Budget that they allow this person to be the first interaction with customers.Reviewed 2023 Aug 10

review from

6.0

The estimated price differed by more than $100 from the actual price.Reviewed 2023 Aug 09

review from

2.0

Ordered online and got to location with no vehicle. After renting for two weeks in a row, they told me I wasn't in their system and couldn't rent a car.Reviewed 2023 Jul 11

review from

10.0

Britney was so amazing and well represent by budget car rental she was super delighted with smile, very good customer service experience. I was very happy and pleased I will continue to come here were I was treated with respect and formal.Reviewed 2023 May 24

review from

2.0

We had fo wait 2 hours for vehicle to be ready. After returning rhe vehicle, Budget did not provide a receipt.Reviewed 2023 Mar 28

review from

10.0

Our experience was great except wait time to pick up car.Reviewed 2023 Mar 16

review from

4.0

The price I was quoted on Kayak was not what Budget charged me - I was quoted $400 and they had me pay $560. The car also was not the mid Suv I had requested, but rather a sedan. When I asked if the vehicle was a sedan, they said no, it's a hatchback. I was charged more for a lower level vehicle. In short, I'm unimpressed.Reviewed 2023 Mar 16

review from

4.0

Customer service was terrible at pick up and the wait was long. They charged a different price than quoted. It was good at drop off.Reviewed 2023 Mar 11

review from

4.0

Booked thru Kayak, but Hotwire was somehow involved. Budget didn’t have the kayak/Hotwire reservation details, so basically had to rebook at the counter. Also the vehicle rented wasn’t available, instead of minivan we got a passenger van. Big difference, those aren’t “similar”. Had I known the minivan wasn’t available, I would’ve have rented elsewhere. Very poor booking experience.Reviewed 2023 Mar 10

review from

2.0

When I arrived at the Budget desk, the wait was an hour as 2 of the 3 employees went away for 45 minutes. The online check in didn’t work through their website and app so express check in didn’t work. When I arrived at the desk, the attendant wouldn’t accept my physical MasterCard as it was and Apple Card through Goldman Sachs. She said that they didn’t do Apple Pay which is not how it works with the actual card. This was the card used for the reservation and there was no forewarning about card they would accept. They wouldn’t take another card number and when I asked to get an explanation or talk to another person, she turned off the computer in front of me and moved to another and called the next person in line. The customer service line had me on hold for additional 45 minutes without anyone picking up. I wound up having to rent from another company costing hundreds more and the 3 hour delay made it so I missed skiing that day which was the purpose of the trip. Very disappointing in general and the customer service overall was horrible.Reviewed 2023 Mar 09

review from

More

• 5.7 /10Avis Car Rentals at Salt Lake City
• 6.0 /10Payless Car Rentals at Salt Lake City
• 5.9 /10Airport Van Car Rentals at Salt Lake City
• 5.7 /10Thrifty Car Rentals at Salt Lake City
• 9.2 /10National Car Rentals at Salt Lake City
• 8.2 /10Ace Car Rentals at Salt Lake City
• 5.5 /10Hertz Car Rentals at Salt Lake City
• 4.6 /10Fox Car Rentals at Salt Lake City
• 5.6 /10Advantage Car Rentals at Salt Lake City
• 9.0 /10Alamo Car Rentals at Salt Lake City
• 8.2 /10Enterprise Rent-A-Car Car Rentals at Salt Lake City
• 6.0 /10E-Z Rent-A-Car Car Rentals at Salt Lake City
• 5.1 /10Dollar Car Rentals at Salt Lake City

• What is the most popular rental car from Budget in Salt Lake City?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Budget in Salt Lake City.

• How many car rental locations does Budget have in Salt Lake City?

  Budget has 2 rental locations in Salt Lake City. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes