They don't provide a walk around prior to picking up vehicle. My wife's car was damaged in the front end prior to pickup. She wasn't aware and drove it to her destination. Front plastic guard fell off. Tow truck had to bring another vehicle and pickup the damaged vehicle. The vehicle that was dropped off was never serviced. Had oil change and engine light on the way back to Salt Lake City. Will never use Payless again.Reviewed 2022 Jun 15
review from
10.0
Did not receive the car I actually had on my confirmation.Reviewed 2022 Apr 07
review from
8.0
Vehicle was fine. We signed up for a Jeep Cherokee and instead received a Jeep Wrangler which was sufficient for our needs. Your counter person was a bit grumpy with everyone. Other than that, the overall experience was good. I will likely use Kayak/Payless again on my next rental.Reviewed 2022 Mar 26
review from
2.0
They did not have any cars when I got to my destination. Car less. StrandedReviewed 2022 Mar 21
review from
6.0
Way overpriced!we had to wait too long in line for car to be cleaned for rental. Staff was friendly and courteous. Drop off slow in line but quick when finally greeted. Car was nice and clean but little to low for getting in and out of.Reviewed 2022 Mar 13
review from
10.0
Nothing at all. Great experience as always.Reviewed 2022 Feb 25
review from
4.0
I could not find Payless at Salt Lake City Airport - so I took an Enterprise at short notice (they were great)Reviewed 2022 Feb 09
review from
2.0
I was charged over a $100 over what was offered in my original booking and was not clearly informed about the (2) optional services that were added to my booked when I picked up the car.Reviewed 2022 Feb 06
review from
10.0
The car was excellent. Quick easy check in and check outReviewed 2022 Jan 19
review from
4.0
Friendly staff, however obviously having issues where we picked up at SLC airport. Many minor things, but in our case the car we were given had very bad front tires - bald - these should have been changed I am certain they were illegal. If I had noticed before we were halfe a state away I would not have taken the vehicle.Reviewed 2021 Dec 26
review from
2.0
Double booked my vehicle had to go back twiceReviewed 2021 Nov 29
review from
4.0
So the car I got had definitely not been cleaned - there was pop explosion debris from the tailgate to the front seat. Front tires were nearly bald, a back tire wouldn't stay inflated, and the driver's side window got stuck in the down position if it was cold outside. When I passed this along to the check-in clerk there was no apology, no offer to adjust rate, just a note to take the car out of service - IT SHOULD NEVER HAVE BEEN IN SERVICE! I will not use Payless/Avis again.Reviewed 2021 Nov 10