Pros: Drop off was good until I received my emailed receipt
Cons: When I received my email receipt, I saw that they had charged me for a full tank of gas, even though I had filled up just before I dropped off the vehicle. Not cool
Cons: There was an hour-long line to pick up the car, so we walked out a d took an Uber instead.
Pros: Everything was smooth, quick and efficient.
Pros: Courteous. No line.
Pros: Staff was friendly.
Cons: They did not have any 4 wheel drive options. I reserved the standard-sized SUV for a 4 day ski trip in Salt Lake, and was given a 2 wheel drive SUV. They stated it was "first come first serve" and I could try to come back the next morning. Why even offer a 2 wheel drive SUV in a ski town that is known for closing the two main access roads to non-4 wheel drive vehicles. My final bill was also $40 greater then the agreed amount, despite returning with a full tank.
Pros: The car was new but smelled of burning oil
Cons: Pick up was the worst experience I've ever had renting a car. The two associates working had no regard for the customers waiting over an hour to pick up their reservations. At times both associates were just helping one customer, the associate stood and watched for 15 minutes the other using the computer. I will never use Payless again at SLC
Cons: Didn't know Payless was linked with Avis, so a bit of a delay at pick-up. Likewise, at drop-off, just left vehicle where the Avis cars were returned (early a.m., so no attendants available).
Pros: Well organized and efficient pickup and drop off. Closeness of vechicle
Cons: Additionally billed a huge amount for upgrade offered by sales clerk with no statement or clarification there would be an additional charge. Deceptive sales talk and tactics. Prepaid was $330. Additional charge when returned was $950. Terrible business tactic and practice.
Cons: They refused to give us the same exact make and model of the car but with all-wheel drive without an upgrade.
Pros: Everything was smooth!
Cons: The pick up took 1/2 hour
Cons: Check in/out was extremely confusing. It seemed that nobody behind the desk knew what was going on and had no interest in our business. Computers were down and sales people were cranky. We weren’t told that the keys were in the car and there was no kiosk in the parking lot. Drop off we were told we would get an email receipt which never came.
Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Payless in Salt Lake City.
Payless has 1 rental location in Salt Lake City. Take a look at our Payless rental location map to find the best rental cars near you.