Book Enterprise Rent-A-Car car rentals in Salt Lake City

Reviews for Enterprise Rent-A-Car in Salt Lake City

Recent reviews

Traveler rating

Wonderful

35

Very good

7

Good

3

Okay

2

Fair

1

Mediocre

0

Poor

14

2.0

Absurd deposit price, cancelled reservation.Reviewed 2023 Nov 25

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2.0

Pros:Car was clean but damagedCons:Staff was awful, both at pick up and drop off. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. At pickup, I was charged $206 more than what my reservation was for. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. When I dropped the car off, it was over a $200 difference again. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. Complete incompetence. I asked for a manager and she finally took this phantom charge off my bill. So what is the deal Enterprise? You tried to screw me coming and going. Is this how your employees are trained? Do you think most people are just going to shrug it off because they are at an airport and really have no other choice? Never again with Enterprise.Reviewed 2021 May 24

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6.0

Pros:The staff was helpfulCons:The car was supposed to be non smoking and had been smoked in. It was an ok car but for the money should have been betterReviewed 2021 May 22

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10.0

Pros:Helpful, friendly and quick. Easy pick-up and drop-off. All went smoothly.Reviewed 2021 May 20

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10.0

Pros:Friendly and fast, great work!Cons:Allowed more selection of car options.Reviewed 2021 Apr 26

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10.0

Pros:Staff was very friendly and accommodating. Pricing was reasonable and the selection of vehicles was adequate.Cons:Nothing. I feel like everything was as smooth as could be.Reviewed 2021 Apr 25

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8.0

Pros:car was niceCons:kayak booked my rental for an enterprise that was 15 min from the airport instead of the one right in SLC airport. Luckily the manager was able to accomodate me.Reviewed 2021 Apr 20

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10.0

Pros:The staff (Annie) was extremely friendly and helpful.Cons:Quick service with a smile and a great vehicle. Nothing buy good things to say about the whole experienceReviewed 2021 Apr 18

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2.0

Cons:I got a rental with crumbs in the cup holder, a face mask between the seat and console, 3 gallons of gas, and a tire with low pressure. I filled the tire with air when I got gas. Later on my trip the tire went flat, had to get road side assistance. Was told I could swap out my car since it was on the donut but apparently I had to do the work myself to find a location that had an available car to do that. There were none available. Eventually an Enterprise associate told me I could take it to Firestone. So I had to waste my time getting their car fixed.Reviewed 2021 Apr 03

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2.0

Cons:When calling customer service they should give you the right answersReviewed 2021 Mar 30

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10.0

Pros:Pick up and drop off were simple. Staff were friendly and efficientCons:All goodReviewed 2021 Feb 27

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10.0

Pros:The car was spotless inside and out. Perfect for our needs. Everyone was positive and helpful. On a holiday weekend I was amazed that there was no waiting for both pick up and drop off. They were well organized to accommodate our needs.Reviewed 2021 Feb 17

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• What is the most popular rental car from Enterprise Rent-A-Car in Salt Lake City?

  Intermediate (Kia Sportage or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Salt Lake City.

• How many car rental locations does Enterprise Rent-A-Car have in Salt Lake City?

  Enterprise Rent-A-Car has 4 rental locations in Salt Lake City. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes