Pros: The pick up was fine. There was no line and the counter agent was nice.
Cons: The drop off was not ideal. There was no sign for Thrifty at the Philly airport. I happened to see some Thrifty vans parked in the parking lot of an office with a Dollar sign. My husband hopped out of the car and went into the building to ask if it was also where we should return a Thrifty rental. If he hadn't done that, we probably would have been circling the airport for awhile. Long story short, there should be better signage. In addition, an agent normally comes out to check in the car. I actually had to go inside the office to ask for someone to check in the car. It's not that big of a deal but it's nice when someone comes out - takes a bit off the stress of returning a car and catching a flight.
Pros: Staff at pickup were friendly. The 1st car chosen was all dented and scratched and windshield broken. Ac didn’t work. Wasted an hour going back and forth to get another car. Check your cars prior.
Drop off SUCKED
Cons: Your drop off instructions. Easy way to get a hold of someone besides the 800 number. Very upset
Pros: Clean car easy service and easy to extend if you need more days with the car
Cons: I think it is immoral to charge me $10 a gallon for a full tank of gas, when I did not use the full tank. I sort of understand charging a premium. The gas supply is no doubt right next to the wash and detail area, so it cannot cost much more for the service folks to gas up the car. It's just another way, along with selling insurance, that the Hertz car rental system gouges the unsuspecting.
Pros: It was easy to pickup and drop off. Car was a good size for our needs and would rent again from Thrifty.
Cons: The car smelled kinda weird - like smoke but it wasn't unbearable.
Pros: I can’t really complain about the rate. It was quite affordable.
Cons: Even if you are paying a good rate, you should expect that the car would at least be safe. The front tires had NO tread left and i was having to drive in the rain! Every time I would start from a stop the tires would spin out!!! Yikes! And when breaking the antilock breaks would engage. Definitely one of the scariest drives I’ve driven!!! Also, I had no idea that the location was NOT on airport like all of the other locations! Someone should apprise you of this so you don’t miss your flight!!!
Bad phone customer service
Pros: Great price and various cars models to pick from.
Cons: Horrible phone customer service to extend rental reservation.
Pros: Pick up and drop off were quick and easy
Pros: Great car. Quick service.
Cons: The cost of one additional driver was unnecessary.
Ended up cancelling
Pros: Pick up area was clean (but it was an airport after all)
Cons: Staff member was rude, unhelpful and obviously didn't like her job. We cancelled on the spot. After we cancelled the next person in line asked do they have any available cars and she almost shouted NO!
Pros: Young lady at counter was great
Cons: Getting a hold of someone to extend rental and to speak about other details was horrible
Pros: The rental person was friendly and knowledgeable.
Cons: I was satisfied with everything.
Thrifty has 1 rental location in Allentown. Take a look at our Thrifty rental location map to find the best rental cars near you.