Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Cons: "Was afraid I may get beat up. Flight attendants were quite stern."
Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."
Pros: "Crew allowed me to change seats (to one not needing an upgrade) to be closer to the front."
Cons: "I wanted more water and was unable to get it. I did get some, but not enough."
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Cons: "I did not like the problem with getting seats assigned, confirming the ticket purchase, being able to print a concise itinerary, and not text as alerts for final flight arrival. There app was a joke. All they the app to do is book/sell flights and nothing more. They just want you to call on the phone and never add any feature to benefit their customers. They have good programers their but refuse to pay them to make their app as good as the other airlines."
Pros: "The crew was friendly"
Cons: "There were no tv's in the plane. By the time we knew about using internet explorer on our devices to watch tv, we were already in the air and couldn't download anything. Some notification before hand would have been good. Also the plane old. The food was poor."
Cons: "Lost my baggage lock and lost my shoes after searching through my bag"
Cons: "the crew at Economy Class were impudent and, atypically for El Al, not very nice to children."
Pros: "flew premium economy,pricey but everthing except for boarding was excellent. boarding took very long because of US customs checks but for this price and only 28 seats in that class,they could at least let you have priority boarding."
Pros: "The flight was excellent! On time, comfortable, great flight crew ...Food was really good for airline food."
Cons: "My entertainment system wasn’t working. The flight crew was very apologetic and offered a personal unit, but I didn’t bother."
Pros: "Great people. Freindly and help full. Counter crew at Logan was really really Great!!"
Cons: "Time for new seat cushions !!!! To long a flight for old flat .... need replacements ASAP please ."
Pros: "The crew were excellent from Steward to Pilot. Leg-room is much better than in the past."
Cons: "No individual screens. No internal entertainment system for connection of tablet like other short-haul airlines Poor maintenance of earphone jacks. The boarding process was a disgrace with elderly people standing in long lines for almost 30 minutes after the last boarding call announcement. ELAL management WAKE UP! You have a lot to improve if to compete."