Very efficient and effective. Fight crew and captain did a good job given the weather delays and turbulence…
Cons: "Mechanical issue put us out late, then weather kept us circleing for another 45 minutes. Spent the night at msp had to fly out the next day to final destination."
Pros: "The plane was brand new!"
Cons: "Every time my husband and I fly our seats get changed from our original picks. I make sure the tickets are linked and they still move us. Very irritating not sitting together especially when you take the time to ensure it doesn't happen."
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Pros: "The food was amazing and the crew was great from Chicago to Instanbul."
Cons: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
Pros: "The food was good and the service was mostly good."
Cons: "Our cabin was very warm and seats were uncomfortable."
Pros: "The crew are very nice and the service is really good."
Cons: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "The food was great, customer service also good and price is Afordable"
Cons: "While seated in the plane we saw our second suit case. We called the stewerd and advised him of our observation and he promised to check with his supervisors; he came back and confirmed that all is under control. Arrived Bordeaux and the luggage didn’t. It took two days to get the suitcase and it took hours of follow up and the airport agent kept giving false excuses. At the end we drove to the airport and picked it up ourselves. Of course at the airport we listened to more trash."
Pros: "almost nothing."
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Pros: "Service was great"
Cons: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Cons: "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
Pros: "crew were late, boarding was impacted, flight was delayed an hour"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Cons: "Waites in line on the tarmac for 35 mins to take off in a hot plane."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Pros: "Take offs equaled lands"
Cons: "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Cons: "two hours late. No info. No recompense. It was a very long day."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "Full flight but still received great care and attention from the crew."
Pros: "No issues at all on this leg of the flight."
Cons: "wish plane had phone chargers on board"
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Pros: "The crew was friendly and helpful but not extraordinary. The food was better than average."
Cons: "On bigger jets, first class seems roomier and better entertainment options. Can "stretch out", but not on 737-900. Food was okay. While pleased that chicken on salad was moist, would have liked another option. There was none. While not associated with flight, had to race between Chicago concourses to make the connection. Hard landing in Chicago. Flight attendant (young) said it was the hardest she'd felt."
Pros: "Flight left and landed on time. In flight entertainment worked."
Cons: "In flight food made me sick later in the flight."
the airplane was new and nice. the crew and the food was so so
Cons: "Kayak should avoid misleading clients by showing luggage included as an icon while after purchasing the ticket it is not."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Cons: "In flight entertainment system was not working. Plane was 40 minutes late leaving. Had to run to make connections. Luggage didn’t make it."
Pros: "El Al Business Class check-in was magic. Shower in King David Lounge was great and appreciated, after 24 hours travel from Australia. Flight was delayed by 90 minutes, so being in the lounge was especially welcome. King David Lounge is good but not exceptional for a Business Class lounge. El Al business class seating, food and service was all very good and extremely welcome after somewhat cramped economy seating and unexpectedly mediocre food on the long Cathay flight from Hong Kong to Tel Aviv. Cathay economy from Sydney to Hong Kong had been great."
Cons: "Woman at entrance to King David Lounge let us in, but was curt and argumentative, and INCORRECTLY asserted that our upgrade didn't include lounge access. Only last minute upgrade AT THE GATE does not include lounge access. Business Class upgrade doesn't include extra status points."
Pros: "The staff.. The timing"
Cons: "Had a non-reclining exit seat which was practically the same cost as a reclining non-exit seat. There were plenty of declining seats available....since I did not purchase them I was not allowed to move....they rather break my back ... So that is the last time am flying EL AL."
Cons: "No way to choose seats during online check in. Took more than an hour to disembark."
Cons: "Could not pre check-in via swiss or elal website, seats were given once arrived in geneva. No entertainment system at all."
Cons: "My family was not sitted togther, and I was sitted with my baby on the other side of the plane."
Pros: "Food and service"
Cons: "The entertainment system is terribly old. The movie was inappropriate and didn't fit children. Price is very high. And we had to pay extra money in order to be seated together."