Pros: "first flight was cancelled: second flight was 4 hours late so I did not get on it because I would miss connections and any later flight would put into Kiev at 1 AM... thus 3 nights with no sleep. I then cancelled."
Cons: "first cancellation was understandable but everything after that was a fiasco including waiting 11 hours in Customer Service line to rebook cancelled flight."
Pros: "The crew was nice despite challenging travel conditions"
Cons: "The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
Cons: "My flight was delayed on several occasions. It was awful. Then I missed my connection. Very unsympathetic and the staff did nothing to help me make my connection. They just said oh well, you can catch the next flight so I missed my son’s soccer game that he was so hoping I would see."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "When the flight was delayed (due to maintenance issues) it was convey to us immediately n after 2nd announcement; we were escorted to Check-In counter to rebook for the next flight out...all within an hour."
Cons: "TV screen were too tiny perhaps due to age of plane?!"
Pros: "Professionalisam, friendliness and smiles of United stewards."
Cons: "We weren't accommodated when asked to be seated next to each other."
Pros: "The plane were nice and service was good"
Cons: "They charge me $25 baggage fee even though I had mileage plus card which allow one free checked baggage"