No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Cons: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Cons: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Cons: "flight delayed by more than 1 hour"
Cons: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "company gave out free drinks and snacks"
Cons: "They change the fly departing time with 12 hours before I was flying"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Cons: "Rude crew, not organised work , not enough space for legs"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "Leg room and reclining"
Pros: "On time , crew good... no complaints"
Pros: "free breakfast great staff"
Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Pros: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Cons: "Space to sit, especially when seated in the middle"
Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"
Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"
Pros: "Good price, comfortable seats, nuce food and candies"
Cons: "No online check-in. 1 hour waiting for nothing."
Pros: "First time flying with them. Strongly recommended!"
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"
Cons: "Not comfatable very basic food"
Pros: "Great crew! Nice new plane"
Cons: "Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!"
Pros: "The security and fast boarding"
Cons: "The meal"
Pros: "Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault."
Cons: "Business seats should really recline all the way."
Pros: "Going home"
Cons: "1. The plain was late 2. The sits are horrible, and the airplane is very old. 3. The earphones didn’t work 4. I received a set on the wing not as I requested 5. The entertainment screens are very incomplete and uncomfortable"
Cons: "Neither you nor pric line mentioned the fact that the return round of a round trip ticket did not include luggage disgusting."
Pros: "service good , food good flight smooth"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Cons: "I ordered and paid for one backage to send and I was asked to pay becuse was not updated"
Cons: "Kosher food is very meager."
Pros: "Great food Great service Comfortable seats"
Pros: "direct flight"
Cons: "no entertainment in long flight small leg room kids in especial seats disabled the option of moving the seat in front row food - taistless"
Pros: "Food and service"
Cons: "The entertainment system is terribly old. The movie was inappropriate and didn't fit children. Price is very high. And we had to pay extra money in order to be seated together."
Cons: "Spent most of the flight watching a good film but the system was shut in the final scene So annoying!!!"
Pros: "The crew were fine, Katia is EXCELENT."
Cons: "The poor chief stewardess was arguing for 1/2 an hour (!) or more with someone who sat in an empty seat next to emergency door. I understand that she has to do this - give her a break!! Big deal! You are SO small minded - charging 3$ for snacks that cost you 40 cents at most, in order to earn you... what - an extra few hundred $'s in the flight? Isn't this rather stupid of you? p.s. Katya is a wonderful stewardess"
Pros: "on time, friendly crew"
Cons: "old plane, no GPS, tiny video screen far away, revolting food both ways"
Pros: "I liked the security, and the Crew, they were very nice and friendly."
Cons: "There is no entertainment system. Kids didn't like the kids menu. Vegan dish was Great. Seats are not comfortable."
Cons: "Lowest expectations"
Pros: "20 Years I avoided this airline due to lousy service. the team on this flight and previous one from Tel aviv to BCN were A OK"
Cons: "Not enough blankets on return flight"
Pros: "i like that I arrived safely. No delays."
Cons: "I didn't like nor appreciate how the staff interrogated me and treated me prior to boarding the flight. I understand that they have high security, but their attitudes are nasty and inhumane. So therefore I will never fly them again. Not to mention my luggage didn't make it. I had to go on without my luggage. They inspected and reinspected every single item on my carry on for like an hour in a different room. Kinda scary.! Other airlines check the bags in front of the passengers. Horrible experience and I travel a lot and had never experienced anything like that. Almost didn't feel welcome to be traveling to Israel. The flight attendants have attitudes and they yelled at me because I didn't speak or understand hebrew. Food on the plane is horrible too."
Pros: "Received water during the flight. Arrived safely at my destination."
Cons: "Upon arrival to the airport, I was pressurized by the "UP" check-in desk staff to send my carry-on to the plane's hold because "the flight is packed and we prefer that you do so". I didn't argue, but this just gives an overall bad impression and certainly does not shed positive light on the company's competence and professionalism. The flight itself was delayed because of insufficient carry-on space in the upper compartments - carry-ons had to be taken off to the hold - something that created a noticeable delay, add to that the dismay of many irked passengers and the expected complaining and hopeless pleas to the flight attendants. The plane took off 20+ minutes late. The fact that this is "low cost" is no justification at all for such a chaos."
Pros: "Crew was kind."
Cons: "My husband and I never want to fly El Al ever again because the planes are completely outdated and somehow tickets are still full price. Every time we fly El Al the entertainment doesn't work, the screens are ridiculously small, the seats are cramped and the bathrooms are a mess. Every other airline we have used that costs the same or less is a completely different, and better, experience."
Pros: "Checking in. There was a problem with the tickets we ordered but there was a man named Joshua Dadana who was compassionate, helpful and professional who worked his best along with others whose names I did not write down to catch the flight to Israel. I would highly recommend your airline."
Pros: "Well, they were on time. Shockingly."
Cons: "I don't know how El Al gets away with serving people their so-called nightly "meal". They have the audacity to tell passengers it's a "tapas" meal. Tapas has nothing to do with it. You can choose between tuna salad (tuna drowned in mayo with mostly peppers) or chicken with tahini (mostly peppers again, with two small cubes of chicken drowned in tahini). They give you this with a small salad, pita and industrial hummus which is probably the best thing about this meal. Having being burned by this meal last time - they ran out and I got a "glatt kosher" meal - I took the vegetarian option, which was roasted peppers, salad made from 80% lettuce, 20% peppers and no dressing and an inedible cookie. I am allergic to peppers. There is no entertainment to speak of, because El Al sees no reason to update its planes, and there is no personal entertainment system. You can download an app to your phone called "Dream Stream", and stream some options from El Al, but then you have no where to charge your phone, so what's the point? The seats are ridiculously close together, and if someone leans back you really can't eat. Finally, I have no idea why they do this - but El Al flights from Europe don't attach to the terminal via ramp. You get out of the plane on a staircase, in the middle of the night, in the pouring rain, and then have to take a bus to the terminal. It's not like all ramps are busy at 4AM..."
Pros: "The food was good, it arrived on time. The film was interesting. The temperature was pleasant"
Cons: "I did not like the seat It was hard to watch TV, I had to bend my neck all the time. I had pain in my neck all the flight. I wish the chair could have been less erect. It was easier to put my head on the chair in front than on the back of my chair"
Pros: "The fast of Taanis Esther started at about 4:30am in the morning. The crew was kind enough to serve breakfast earlier than usually to accommodate those who were fasting. They probably had to sacrifice an hour or two of their own sleep, but it was really appreciated by the passengers. The crew should be complemented!"
Cons: "I sat in a seat with something under the seat in front of me. I couldn't completely turn off the screen in front of me."
Cons: "The seats were incredibly uncomfortable sitting in coach sitting. El-al should replace the seats for this plane. It felt almost like sitting on a piece of wood. Also entertainment options were very poor for a 11 hour flight from Boston."
Pros: "They had the perfect shows on the plane, the crew was very nice and positive"
Cons: "In both flights they had a problem with times and scheduele"
Cons: "Early chekin system deliberately alocated separat sieats for me and my wife, despite I cheked in 23 hours befor take off. The cabin crew was very unfrendly. The bording prosses was slow, messy and unplesent."
Pros: "Personal is very good. Helped us very quickly to change sits to something more preferable for us."
Cons: "Chairs are not comfortable at all. Food is low quality"
Cons: "Crew at the check in were rude, would not let us return the same handheld suitcases we came with, required we check them in, one which they did let us take was required to be measured again with the "cage" at the gate. The temperature on boath flights was very high even with max airflow. We were not allowed to bring abroad bottled water which we had bought at the duty free at the airport, and the aircraft chair would not recline and was extremely crowded with almost no leg space. Will not recommend!"
Cons: "boarding was bad delay in departure plan was crowded"
Pros: "We paid a full price and received a service of a low cost flight. Airplane was extremely uncomfortable, food- instead of breakfast- poor sandwiches with no choice for vegan. No earphones or music. It's a shame for el al to charge so high for such a chip and uncomfortable flight and service."
Cons: "one and half hour delay!!!"
Cons: "i am a guide arranging groups to Rome. I arrived 3 hours before the flight - as is required, to find an under-staffed security check . My group of 20 people , some of which were over 80 years old , had to stand 2 hours in line before they where approached. For those that collapsed there were only about 12 chairs in the entire space, for the multitudes that were coming for the flight. i will never fly El -Al to Rome with my groups again, and will not accept the claim that this is "the Ministry of Security" (as the security checkers claimed) , unless i receive an answer to assure that this is to be amended. i purchased tickets from ElAl - and they must provide better standards for and during their security issues."
Pros: "My name is irit marko 0502931085 Please call me The crew was not nice"
Cons: "You charged my suitcase that was empty.i checked on line i did not see any thi g i tried to call no answer.i explain them that the suitcase was empty .my daugter start school there and we brought a lot of thing.the staff was impatient and not nice.we flew with other airline to larnka they were nice and understand the problem.my daugter is going to school there to medical school she and our family are not going to fly with you.they charge me 60 u more then the flight.very grify"
Pros: "very good expreince"
Cons: "delay in flight Food could be improved and be healthier, especially the desert and the bread."
Cons: "Same movie in the flight to FRA and back.... Also there was no sound channel which sounded normal. all of them had some strange overlay of translation in foreign language and crew did not know how to fix it. My kids did not like the food at all although it was pasta with bolognese source that every kid likes - don't know how they messed this up. Flight was delayed by 1:15 hrs. Luggage took very long time to get out."
Pros: "It eventually ended."
Cons: "Someone on the previous flight threw up in my seat, it was never cleaned, it just soaked in. Flight crew swapped out the cover after 10 min of arguing with them but it stunk horribly. Mid way thru the flight I got up and when I lifted the seat belt I realized there was more vomit in the latch. No power adapters. Movies were super old and my screen was broken so I couldn't watch anyway. Music loop included Dolly Parton!"
I was not boarded because i was positive on my pcr test
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pros: "It was enough fast"
Cons: "Too much money for nothing service."
Cons: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Cons: "Not having a 3+ hours take off delay"
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pros: "The cheap fares"
Cons: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Pros: "The seat not so comfortable but good"
Cons: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Cons: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Cons: "It was hot and stuffy and dirty"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "All and all great value for the money"
Cons: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pros: "We got to our destination."
Cons: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Cons: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pros: "The staff and flight were top knotch . Could not fault them ."
Cons: "Nothing to dislike ."
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Pros: "The people are very rude no cooperation"
Cons: "The crew was very rude"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "cheap, on time"
Cons: "no reclining chairs, no water free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Cons: "Hidden fees"
Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"
Pros: "Actual in-air flying experience was smooth."
Cons: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Pros: "I will never take flight with this company again!!!!! The worst ever shame on you"
Cons: "I didn't eat No entertainment"
Cons: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "On time."
Cons: "Nothing much."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Cons: "Boarding and getting off the plane via bus"
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Pros: "The don't say the truth"
Pros: "No water for the passengers, tea should be paid for, full price was not shown before ticket purchase, worse customer service (very rude)."
Cons: "See above"