Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Service, food and the entertainment system was great"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Pros: "Price is good"
Pros: "The crew"
Cons: "The kosher food"
Pros: "The food was good and so was the price of the airline ticket."
Cons: "Boarding was chaotic. There was no organization as to the line."
Cons: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Cons: "Food, not in time."
Pros: "Accuracy in times"
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "Comfortable airplane, organized crew and fast boarding operation"
Cons: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "Everything was on-time, easy, and fairly quick."
Cons: "The legroom."
Pros: "The plane was new and comfortable"
Pros: "crow and food and cooporatio was wow"
Cons: "seat was so hard"
Pros: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Cons: "Disembarkation via buses. Not great."
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Pros: "Evrything was good"
Cons: "No entertainment on that flightes"
Pros: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Cons: "Food could be a bit better."
Pros: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Cons: "Food could be a bit better."
Pros: "We enjoy flying with Aegean, very good treatment for families with kids."
Pros: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Pros: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Cons: "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."
Cons: "too many fussy babies crying and screaming."
Pros: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Cons: "about 50 minutes late"
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Pros: "Service was great with food and beverages and checkin bags included."
Cons: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Pros: "On time. Space. Great team."
Pros: "Professionalism. The flight attendants were professional, very efficient and helpful."
Cons: "Vegetarian. I should have ordered in advance."
Cons: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
Pros: "Friendly staff."
Cons: "Warm soda."
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Pros: "Checkin and boarding was fast. Short flight; only one and a half hours."
Cons: "Food was minimal."
Pros: "every thing was ferfect"
Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."
Cons: "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"
Pros: "Clean Elegant Polite"
Cons: "I would like if you call me and I tell you. 972-508935554"
Pros: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Cons: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"
too hot and too tight, no even small cup of water.
Pros: "It was a very nice, standard flight. Nothing remarkable good or bad."
Pros: "The was not confortable"
Cons: "Having more entertaiment"
Pros: "On time"
Cons: "Seats and legroom"
Cons: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Cons: "Baggage claim was nearly one hour long"
Cons: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Cons: "Not even water is offered to people"
Pros: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Pros: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Pros: "Everything was fine"
Cons: "No problems"
Pros: "Not full flight"
Cons: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Pros: "We departed on time It was cheap to check a bag"
Cons: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Pros: "The flight was on time."
Cons: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Pros: "All went well with no interference."
Cons: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Cons: "Free tea & coffee would be ideal"
Cons: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Pros: "The crew was personable. Flight was on time."
Cons: "Transavia delayed 1:30h the flight."
Cons: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Pros: "Everyone was happy trip went great price aircraft clean crew nice!"
Pros: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Cons: "I liked it all!"
Pros: "Cheap ticket"
Cons: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Pros: "great crew and exellent service"
Pros: "Plane comfort was normal to good."
Cons: "Boarding staff at Orly was disgustingly rude."
Cons: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Pros: "That I could finally land in Madrid, actually a quick flight!"
Cons: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Pros: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Cons: "Nothing not to like."
Pros: "Flight was on time"
Cons: "Boarding and disembarking were poor"
Pros: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Cons: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Pros: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Cons: "See above"
Cons: "Crew were very rude"
Pros: "Gets the job done. Quick flight, well managed. Crew members were nice."
Cons: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Cons: "I did'' that we have to pay for have water to drink !"
Cons: "water is not complimentary"
Cons: "Poor attitude from ground service at the boarding gate"
Pros: "Quick boarding comfortable"
Cons: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Pros: "Staff in the plane and food options"
Cons: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Pros: "Lines and delays and shuttles and more delays."
Pros: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Cons: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Pros: "Nice surprise. I like this airline"
Pros: "Boarding was quick and efficient"
Cons: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
I had a middle seat with a snoring man on either side of me for most of the almost 5-hour flight. You didn't have a not available/applicable option for entertainment. I didn't purchase any of the food or beverages, but I would have appreciated free water if it had been available.
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Pros: "Everything was amazing"
Cons: "The process to travel"
Pros: "The crew reacted good to the change of plane"
Cons: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Pros: "Good movies."
Cons: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Cons: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Pros: "Seats were old, but very spacious and comfortable."
Cons: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Pros: "Good schedules, good prices."
Cons: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Cons: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "Food was better than average."
Cons: "Boarding could be done more efficiently."
Pros: "clean plane and nice crew"
Cons: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Pros: "Nice crew, old equipment"
Cons: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
Pros: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Pros: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Cons: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."
Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."
Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Cons: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."
Cons: "To small of a choice to choose from. More options and also newer movies would have been better. Also the toilet flooded about an hour or so left in the flight and the cabin smelled pretty bad."
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "I Think is important a little meal or something about ...all its bussines...it's a Fly that not diferent... Brussels Airlines can be a experience....Not JUST a service like all Airlines....marketing its off in this point!"
Cons: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Pros: "Nothing out of the ordinary"
Cons: "Wish there had been a place to plug in phone or other USB stuff"
Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Cons: "Everything is fine"
Cons: "Completely chaotic service."
Pros: "On time Polite crew"
Pros: "The crew was nice"
Cons: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Pros: "Small plain. No interlaken. Cold food"
Cons: "Very noisy crew Not enough space for hand bugs."
Pros: "leg space is quite big"
Cons: "the food was poor - Cold Pasta salad"
Pros: "USB socket and decent selection of movies, music etc."
Cons: "No wifi and no electrical socket. By row 43, they ran out of blankets and dinners other than beef. The check-in website looked like it was from the 1990s. When I had to pay for a second bag at the airport (IAD) on the outbound flight, it took 15 minutes. When I came (BRU), they told me to wait in 3 different lines, wasting 30 minutes, before I got to the correct line. Then board the flight to return was a 45 minute delay. It's like these guys were totally new to the airline business."
Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Pros: "Nothing. Wanted it to be over already"
Cons: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
Cons: "Terrible food, very small and crowded aircraft."
Cons: "No water/fluid offered -- everything was pay-to-play."
Cons: "All of it. Missed an event because of their delay. An event I paid for."
Pros: "Great food and nice crew. They had good tv shows."
Cons: "I don't have anything to complain about."
Cons: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Cons: "The seats were incredibly uncomfortable. The food wasn't great and even on a flight that was at 75% capacity they ran out of food options."
Pros: "the same"
Cons: "the same"
Cons: "The seats were completely uncomfortable, they have a leather thing where you put your neck on (on the long flights) which is completely uncomfortable. on one flight there was no entertainment system at all, and in the long one it was fine. Also on one flight while we have already been on the plane the light was delayed by over an hour, because they overbooked or something- it was pretty hell inside, very hot- and no one has even offered a warer. recommendation: avoid."
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Cons: "There is no space for legs. The food quality is poor. No entertainment at all"
Cons: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Pros: "quick flight staff excellent"
Cons: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Pros: "Nothing, I won't use that airline never again if posible"
Cons: "Customer service /experience was awful"
Pros: "Good price and a very comfortable journey."
Cons: "All was good."
Pros: "The EasyJet crew are always excellent - friendly and welcoming."
Cons: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Pros: "On time and very well organized"
Cons: "U have to pay for water"
Pros: "Staff were friendly"
Cons: "Big delay in departures"
Pros: "Nothing much"
Cons: "Zero customer service"
Cons: "Not enough space in the overhead bins"
Pros: "Shame !!!!"
Cons: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
Pros: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Cons: "Nothing too negative to report! Pretty good overall"
Pros: "The staff are always pleasant and cheerful"
Cons: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."
Cons: "They didnt give me to carry laptop bag too. Only one hand carry include."
Pros: "No problems"
Cons: "Not enough legroom"
Pros: "The fact that it was on time which is unusual between Charles du Gaulle and london"
Cons: "Late and the crew wasn't helpful"
Cons: "The check in crew was poorly trained and rude. At the check in gate, we asked the check in agent if we could carry on the roller board suitcase we normally use as a carry on for all or flights. We were assured we could. When we arrived at the gate we were told the case was too large and could not be carried on. We were then charged 60 euros for checking the bag when the cost at inital check in would have been only 54euroa. 5)3 gate check in crew were very rude!!! We travel a lot and have never had such a poor experience."
Pros: "I got what I expected"
Cons: "I dont have any complain"
Pros: "Great value for money"
Cons: "The system was down and had to wait in line for a long time to get my boarding pass and had to rush through security to board on time"
Pros: "Customer service was good"
Cons: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."
Cons: "You should check and wait for people who are delayed on other flights! Especially when they have checked in! How can you leave 10 minutes before the departure time! when you are always late. You are so not having me as a customer any more. Bye."
Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Pros: "Spacious leg room Smooth landing"
Cons: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."
Pros: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
Cons: "I don't mind paying for the food and beverages, just wish I had wider options"
Cons: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"
Cons: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."
Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Pros: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Cons: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
Pros: "Flight was ok."
Cons: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
Cons: "The chairs are not comfortable"
Pros: "Everyone was really nice, got us there safely!"
Cons: "They took the maximum fee for the baggage , and added some more fee since I paid with master card , without an explanation. They say that the fee for baggage depends on the rout of the flight or something like that , so from what I understand it means that the far the destination the more you pay. But my flight took only 4 hours which is not that much. So, practically they can take the maximum fee for any flight since they don't have a logical reason for that , it is practically random. I had to add 83 euros for ONE suitcase , that makes the tickets expensive and not cheap . If I knew that this would be the price I would definitely order other company. I would prefer to know ahead how much I need to add for baggage. But of course they won't tell you."
Pros: "Boarding was quick"
Cons: "Couldn't lay back my chair"
Cons: "Firstly, their baggage policy apparently changed all of a sudden. When I flew with them just 4 days earlier FROM Tel Aviv, I was allowed to board with both a carry on and a hand bag, as I usually do with other international carriers and flights. With the return flight, however, you needed to pay for a service called "speedy board" to allow it. So, at the gate, they've told everyone to squeeze all their belongings into a single carry-on item, regardless of the weight and volume. They wouldn't even allow me to carry my DSLR camera separately, even though international flight regulations regard photography equipment as a separate item you're allowed to board with. After this craziness, all passengers were cramped in a hall between the terminal gate and the boarding gate. We waited there for an hour, and it was hot, humid and dense, with no chairs. Only 5-10 minutes before the scheduled departure, they started boarding passengers on the plane, what caused a 50 minutes delay in the take-off. Bottom line: Poor boarding conditions and vague baggage policy."
Pros: "Staff are very friendly."
Cons: "Paying for luggage was not expected."
Pros: "Airplane was clean and new. Leg space was good"
Cons: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
Pros: "The smooth flight, the helpful staff. The onboard selection of snacks wasn't bad either and the prices was what I expected."
Cons: "Nothing really, there was no onboard entertainment but that's not a negative because the flight was short only an hour.."
Cons: "no notice of delay was sent pre-flight spent 1.5 hours too many in airport in vain"
Pros: "Quick check in. Cheap flight."
Cons: "They only allow one bag to carry on. It is 60€ to check a bag, which seemed a bit steep. I was able to condense my bags to avoid payment however."
Cons: "could not add hold baggage by internet. had to pay high fee at chech in stall."
Pros: "on time"
Cons: "double check the weight of your luggage..."
Pros: "Easy boarding , friendly personnel - on all levels"
Cons: "Chairs , minimal extra comfort ,"
Cons: "We had a death in our family, bought tickets last minute without access to printers and thus did not print boardingpasses. At the check-in we were questioned and told off several times for not printing, even questioned about who died, what the realtions were and where it happened. That was a terrible beginning. In the plane the crew was unfriendly, talked very loudly about other passengers next to me. when I pointed out that this was unpleasant, I was answered impertinently. ("What?Got anyhting to say to us?" Unpleasant experience"