Boarding could have been smoother. There were several attendants standing at the gate instructing everyone to how to scan their boarding pass. This was a slow process. It would have been much more efficient if the attendants scanned the boarding pass since they are much more efficient at it. TI would have probably saved their voices as well. Having the attendants scanning boarding passes has been a standard everywhere for a long period of time. Why change the procedure?
Poor food only 1 chose pasta ,old dry sandwiches before arrival.I’ve been flying a lot this one was the worst.I thought the Lufthansa have higher,better standards even this flight was a eurowings.
The crew was very friendly and attentive. Business class seats were comfortable and the food was good. Positive experience
Pros: "Excellent service and food."
Cons: "Seat could really use a real footrest instead of the metal bar."
Pros: "-"
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Pros: "Crew was super professional and friendly !"
Cons: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Cons: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Pros: "Great amount of legroom, snack given even though < 1hr flight"
Pros: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Cons: "Nothing to complain about!"
Cons: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
Cons: "Regular El Al tickets to Europe include bringing a suitcase. Their website says that "Lite" tickets are charged extra for bringing a suitcase. At the airport I was told that my ticket was "Lite" even though there was no hint of that on the ticket. As a result I had to pay an extra $220 dollars."
Cons: "Hi I ordered a flight at the Kayak site with a suitcase. And when I got to the talk they told me you had to pay for the $ 70 suitcase. When I bought the flight ticket on the site I paid for a suitcase but at the desk they did not see it and I bought to pay again"
Cons: "The middle seats cannot accommodate an adult properly. I sat for 11 hours with a strange persons body pressed against my arms and legs I couldn't get any sleep whatsoever Those seats should only be assigned to kids or passengers that are traveling together and want to sit together"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"
Pros: "Flight smooth with very caring and attentive crew"
Cons: "Dated aircraft with hard seats and non functioning entertainment screens and non functioning lights. Crew supplied i pads but inaudible. Apparently this has been a problem since multiple I pads supplied. Toilets dated and not very clean Crew tried to make up for deficiencies but fell short"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "It was my first time flying with them and the made me feel very safe."
Cons: "The online check in was very inconvenient, the site was slow, the reservation couldn't be found, the seats couldn't be chosen. On the inbound flight I managed to check in after numerous tries, on the outbound, couldn't check in at all. The flight was delayed for an hour while we were already in our seats. The staff was unorganized and inattentive."
Pros: "New plane with a great entertainment selection but I think the leg room is becoming less with each new plane. Musical seats —if you’ve flown ElAl before you know what I mean—was annoying. Flight crew seemed to disappear for a while. No response to the call button for over 5 minutes so I walked to the back of the plane where all flight crew seemed to be congregating to get a glass of water. When crew was around, they were very pleasant ."
Pros: "It's a large company in London so it was easy to navigate at the terminals."
Cons: "It was a budget airline and not bad for a short flight. Nothing special."
Pros: "Nothing much every other plane is more comfortable."
Cons: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Pros: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Pros: "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Pros: "Crew was informative and tried to help as much as possible"
Cons: "Extended almost 2 hours stuck in a place with a defective AC sensors. Now I understand these things happen. Also it’s admirable the powers that be would rather fix than fly with a questionable part. But shouldn’t this be a maintenance issue and not a wait till it’s broke thing. 3 hours lost is 3 hours lost"
Pros: "There was no food or entertainment. Crew was adequate but polite. Consistent downfall of easyJet is it’s bsggage policy. I couldn’t even bring a handbag. Happy to check my suitcase but bringing s small backpack and s purse is necessary for men and women of all ages. I will say that unlike most of the European low cost airlines this was on time!"
Cons: "See above"
Pros: "Flight attendants were very nice as were the pilots"
Cons: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Cons: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Pros: "Won’t ever fly with easy jet"
Cons: "I wasn’t well and not fit to fly at 6 pm bst but easyjet asked for £300 to fly the next available flight just pathetic"
Pros: "Super quick boarding and luggage retrieval, didn't really speak to any of the staff but all seemed lovely, and everything was clean too, flight did what it's meant to"
Cons: "Not as much room as on other air lines to sleep with your head on the table (but you might not sleep like that so would be fine)"
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Pros: "Nothing"
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
Pros: "Even though I had a middle seat with no legroom (I'm 6ft7), it was still more comfortable than the Easyjet aisle seat I had outbound. The seat backs are plasticky but at least they are thin and don't encroach on your leg room."
Cons: "departure gate area was standing room only"
Cons: "A bit more space but for the price you can’t really complain"
Pros: "There was no legroom, the sandwiches is missing (not available at all)"
Cons: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pros: "I liked getting off it he aircraft n Dublin."
Cons: "I didn't like that we were told the aircraft was ready to board at 8.30 pm and we were still stood waiting at 9.10 pm. I didn't like the staff's 'nobody cares, you're the last flight of the day' attitude, I didn't like we were late in but there was no apology for that, I didn't like that we got whiplash on landing, and I didn't like the apathetic manner that we were let off the aircraft. I realise it had been a long day, but it was for all of us. There were a lot of parents with very young children on that flight, so leaving them standing for 40 minutes to board just made them all fractious. By the time we boarded, those poor kids were beyond tired, so they were all crying. If Ruinair knew they were going to be late, there was no need to speed us towards a queue we'd be standing in for a good while after, they could have allowed the parents, kids and elderly to remain seated. All this did was serve to underline how little respect they treat their passengers with. Its unnecessary. ."
Pros: "Cheap"
Cons: "They didn’t turn the cabin lights off on a 11 pm flight!"
Pros: "There is nothing to like about an airline that appears to have low fares and then nickel & dimes you for everything, typical bait-and-switch style of doing business."
Cons: "First of all, this airline needs to train their staff better. The gate agent I dealt with on a flight has no business in any field where she would be required to work with people. Second, this airline needs to get their s*@t together when it comes to baggage. I was humiliated (by the creature they hired for a gate agent) when I was forced off the boarding line and then demanded to pay 200 euros (cash only and in euros only) for carry-on luggage that was under the size and weight requirements, and had already flown, without incident, on numerous flights during the same trip. I filed a complaint with Ryanair and weeks later received a very passive, useless, response from some brain-dead individual in corporate I suppose. No one at Ryanair cared about the mafioso-type treatment my family and I, including my 80-year-old mother, received. Avoid this airline at all costs (literally and figuratively)! It will not save you money, or anything else. It will only cost you more!"
Pros: "The flight itself was quick and crew members were professional."
Cons: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Cons: "Flight was almost an hour late. No body apology for it and later they expect people to spend money on their stuff..."
Pros: "On time and coat effective"
Cons: "At FRA Airport ryanair sits about a 20min drive from the terminal. Adds 20min to boarding and landing procedures. But this is compensated with FRA being a super efficient airport at the baggage carousel and border control"
Pros: "Friendly crew. And that is it. The plane was poorly constructed inside but managed to land without falling apart. I prefer not to fly Ryan again."
Cons: "They seated us apart because we wouldn’t pay extra. Seats are cheap, uncomfortable, and don’t recline. Baggage policies were ridiculous but weren’t enforced. Very little legroom. We had to walk up the stairs and down on arrival. Apparently a proper gate costs extra."