Pros: "Seat back tv’s"
Cons: "Flight was delayed over 3 hours, food was mediocre at best"
Pros: "A very quick flight, but the crew was quite friendly!"
Cons: "I would have liked for there to have been a gluten-free snack available."
Cons: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "Flight cancelled due to a technical problem, missed connecting flight."
Pros: "The flight was seamless,appreciated the frequent food and drink service"
Cons: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pros: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Cons: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Pros: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Cons: "Economy seating was too tight. Not enough space or leg room."
Pros: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Pros: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Cons: "Staff was rude and abrasive . Was the first time I didn't enjoy my flight. The. Entertainment system was pre historic and the sound was even worse. The duty free had a very small selection."
Pros: "Flight schedule was aligned with my needs"
Cons: "Food, entertainment and overall cabin comfort is very poor! El-al must improve it"
Pros: "Crew was amazing. Seats were small. I had middle sear both going and coming back."
Pros: "לא ניתן מספיק מזון, המסכים היו בעייתים, מטוס מאוד מיושן הדיילות לא הציעו מספיק שתייה"
Pros: "I WAS PROMISED THE ISLE SEAT BUT DID NOT GET IT.I WAS UNCOMFORTABLE THE WHOLE TRIP .I HAVE HEALTH PROBLEM I ONLY NEED THE ISLE,"
Cons: "NOT HAPPY WITH MY SEAT EVEN THOU THAT I WAS AT THE AIR PORT 4 HOURS BEFORE STILL WAS NOT ABLE TO GET AN ISLE SEAT.NOT HAPPY."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Cons: "There was no possibility to select seats during checkin, we had to receive new boarding passes at the boarding desk, we arrived early but were not seated together, as well as people around us, so we had to change our seats with neighbors."
Cons: "I did not like the problem with getting seats assigned, confirming the ticket purchase, being able to print a concise itinerary, and not text as alerts for final flight arrival. There app was a joke. All they the app to do is book/sell flights and nothing more. They just want you to call on the phone and never add any feature to benefit their customers. They have good programers their but refuse to pay them to make their app as good as the other airlines."
Pros: "The crew was friendly"
Cons: "There were no tv's in the plane. By the time we knew about using internet explorer on our devices to watch tv, we were already in the air and couldn't download anything. Some notification before hand would have been good. Also the plane old. The food was poor."
Pros: "the staff is nice and helpful, food was fine, boarding and fligh on time"