Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Cons: "Food and service"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Cost of seat."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Cons: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Cons: "Nothing beat"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Food and entertainment are great"
Cons: "The airplane is not as good as you would expect from the best airline in europe"
Cons: "No vegan good woithout order"
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Cons: "Security going from venice to Istanbul then israel could have been better"
Pros: "Food crew movie selection"
Cons: "Both flights were late and I missed my connection"
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "Great chairs"
Cons: "Great flight company"
Pros: "Friendly crew, easy boarding process. Lunch o.k. but nothing special."
Cons: "My husband is 5'11' tall and was extremely uncomfortable because his knees were right up against the seat in front of him. The man on the other side of me was also very uncomfortable because of the same reason. I am only 4'11" and so I didn't have a problem. I would have rated this trip excellent except for the uncomfortable seating. I know this is done to cram in as many seats as possible into the plane, and thus sell more tickets, but from a passenger's perspective, this is a terrible practice."
Pros: "This flight was short and easy. Easy to board. Served an awesome cold breakfast. No problems."
Cons: "No personal screens."
The boarding crew was rude, everything was disorganized with lack of information.
Voir avis précédent qui regroupe les deux vols
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "Boarding was very slow."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "The flight was great."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "The meal"
Cons: "Everything! Entertainment, boarding, etc"
Cons: "The Airplane was a 737 , without entertainment, for a 6 hour flight. Food was cold."
Pros: "New and clean aircraft, very nice business class lounge at Orlando airport"
Cons: "Food was terrible in business class, very limited choices in entertainment, cabin staff not engaging or particularly helpful"
Pros: "I was set at the emergency exit for free."
Cons: "If there was any Entertainment."
Cons: "More share of information between airlines"
Cons: "They broke both of my luggage! And didn't recognize a thing!"
Cons: "The flight was changed, then changed back. We didn't get the second notification of the change and we missed our flight. We had to purchase another flight and also had to pay to have other flights rearranged due to the delay. $1500 later, we made it to Buenos Aires."
Pros: "Carry on luggage could not fit in the overhead bin, Crew told me that they will give me the luggage at JFK. but, they did not on the plane. Airline told me not certain answer. Make me nervous"
Cons: "Better entertainment for the long flight"
Pros: "The crew was rude and unprofessional, I have been in many flights and I have never encountered a crew like the one I encountered with aerolíneas Argentinas. My mom got very sick and they completely ignored us"
Cons: "The crew"
Cons: "כאשר הזמנתי את הטיסה היה כתוב בבירור שיש לי מזוודה כלול במחיר וכאשר הגעתי לטיסה חייבו אותי לשלם כסף נוסף על זה!!"
Pros: "taking off and landing"
Cons: "food service,toilets"
Pros: "on time, medium food, tv to watch"
Pros: "All in general.."
Cons: "Maybe the seat...lol... but all is ok....thanks"
Pros: "Me gusto el servicio y la gentileza de su personal. Aerolíneas siempre es muy placentera para viajar."
Cons: "La comida podría ser mejor. Alguna vez la hubo. Y deberían hacer cambio en las películas. Ya viaje varias veces y aun están las mismas películas. Me gusta cine nacional y sus series."
Cons: "I didn't get to fly aerolinas Argentina. I was shunted to a different airline"
Pros: "The hospitality and the catering"
Pros: "Airport waiting area was nice. Crew was professional."
Cons: "Announcement of who was boarding and what rows was difficult to hear. Also English translation would have been helpful."
Pros: "The flight wasn’t crowded, but still, the boarding was very efficiently handled. Despite a weather system moving through, the ride was quite pleasant, with only a bumper two. The flight attendants were attentive and solicitous."
Cons: "Small point, I suppose, but when i’m On a “national champion” carrier like Aerolineas Argentinas, I expect them to put their coubtry’s Best foot forward. Having noticed in their in-flight magazine that the airline had improved its selection of Argentine wines, I asked which ones they had. The flight attendant said they had no wine on board because it was not an international flight. Since we were flying from Rio to Buenos Aires, I said “What?”, or words to that effect. I thought, “This will come as a surprise to both countries.” It reminded me of a TAP transatlantic flight I took last year, which had no Portuguese wines in board, not even Port. Why don’t airlines show more pride in their country’s food and drink?"
Pros: "The plane is okay and the flight attendant staff was nice and accommodating."
Cons: "20 hours into this supposed 9 hour trip, I've been to 2 extra airports, and have 2 flights and 6+ hours to go. Last time flying this airline. Something must be seriously wrong in the higher ups of this company."
Pros: "on time departure and arrival. excellent service"
Pros: "Everything was great. No problems at all. Very professional staff!"
Cons: "My only complaint was the food was loaded with carbs. Bread more bread and lots of sugar. Other than that everything was fine...."
Pros: "Entertainment was diverse and free."
Cons: "bathroom on the back of the plane didn't work, the one on the middle had a malfunctioning door. For a 9:30 Hs flight is unacceptable."
Pros: "No real complaints about the flight itself. Crew was friendly and the food wasn't too bad. We actually got there 40 minutes early."
Cons: "Seating was pretty tight and there was no in-flight wifi at all. That was a big problem for me since I was planning to do work on my flight/"
Pros: "Clean, efficient, friendly modern airline. Absolutely no complaints, especially given the rock bottom rate we paid!"
Cons: "No issues with the airplane or staff. Travelers to Argentina should know, however, that the airlines require proof of a ticket for leaving the country before boarding their flight. We had only booked one way so we had to book a bus ticket to Uruguay using our cell phones. It was very disconcerting. (Some very kind airline staff helped us with that). And even more so because no one at customs in Argentina asked for any return information! A last minute return flight booking at the gate was quoted at an outrageous sum."
Pros: "Flight was shorter than described."
Cons: "Food wasn’t great, even for airplane food. The flight was delayed about 2.5 hrs, with notice 24hrs in advance, which was ok, but it was delayed an extra 45’ right before boarding."
Cons: "Seats are small. Seat in front of me was broken. Person spent 9 hour flight in my lap. Entertainment system did not work."
Cons: "Since the flight was operated by Gol, Aerolineas Skyteam priority boarding there was not availiable even there was sold as an Aerolineas Argentinas flight"
Cons: "Flight delay meant missing connection and a whole day more to complete"
Pros: "rude flight attendants"
Pros: "They acomódate my self on emergency seat right away, because I'm very tall and I really appreciated that. Service on board, were very attended at all the time and they tried to do the best with what they have."
Cons: "Blue headphones were not only working improperly (only one was with sound) but also short on stock. Seat was very tight."
Cons: "I was seated in the exit row and stowed my bag securely under the seat in front of me. As we pulled away from the gate, three of the flight staff "accosted" me in Spanish, and told me I had to stow my bag overhead; since the flight was full, there was no room for my bag overhead so the one English speaking flight attendant told me I had to move my bag and me to another seat. He thrust an emergency card- in English- in my face and I was shuffled to a seat across the aisle. Lunch pox contained a sandwich with some kind of meat and cheese. Drinks were room temperature. Several passengers were standing in the aisles when the plane pushed back from the gate and numerous seats were still in recline position when we took off."
Cons: "For first class they had little service and seats were not comfortable. No wi-fi or charging abilities"
Pros: "Service was great and accommodations"
Cons: "not anywhere near enough leg room"
Cons: "We flew 4 Aerolineas Argentinas flights on our 2 week trip to Argentina. 1 was cancelled and the other 3 were delayed. The ticketing agents really couldn't have cared less. They were incredibly unhelpful in trying to rebook our cancelled flight. We ended up having to buy all new tickets online. It was a mess for our 4/4 flights."
Pros: "The evening staff at Miami international airport was great, very helpful and kind"
Cons: "My flight that was supposed to leave in the afternoon was delayer and nobody told us till we got to the airport, the staff in the afternoon was rude."
Pros: "Good flight and good service. Fast flight"
Cons: "Delayed 1:45- missed my connecting flight"
Pros: "On time"
Cons: "Less than helpful ticketing agent. Didnt get my bags checked properly, so I had to get them rechecked at JFK. I got charged for having an extra bag, my climbing partner didn't. Lost my iPad on earlier flight, no one offered any help."
Pros: "Friendly staff"
Cons: "Flight delay"
Pros: "Modern airplaine"
Cons: "Distance between seats (pitch) , Crewmembers testily, flight entertainment not work (IFE)"
Cons: "The plane was very old"
Cons: "Delayed nearly three hours for no apparent reason and no updates were ever put up on the board or otherwise communicated. If you fly this airline you must rely on tripit or like tool for status."
Pros: "The crew was very kind."
Cons: "We had a delay of o ver 1,30 your for departure and no one gave any explanation nor excuse."
Better forget this airline in the next 12 months
NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Pros: "Easy access to entertainment via my phone"
Cons: "Better snacks"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Cons: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Pros: "We did not crash"
Cons: "I was bumped from an earlier flight to a later flight with no notification"
Pros: "Crew very nice chicks"
Cons: "Is like flying in the floor, very uncomfortable"
Pros: "The leg place and reclining chair"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Cons: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Pros: "Friendly employees"
Cons: "Seat pitch"
Pros: "Vegan food please!!!"
Cons: "Las time change my AirPort"
Pros: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Pros: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "the entertainment console's on the seat backs are modern and have a lot of content."
Cons: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "Punctuality. attention of stewardesses"
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "To short connection"
Cons: "my luggage arrives with delay of 8 hours."
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Cons: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Cons: "Flight was delayed due to late arrival of airplane. That early in the morning? Not a good reason."
Pros: "Boarding was handled very efficiently"
Cons: "The plane looked very dated. But otherwise it was a pleasant experience"
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Cons: "Tiny uncomfortable OLD plane !!"
I had an excellent experience with Ethiopian Airlines.
Old Boeing 737 for a 7 hour flight (usually it is a wide body 777 or 787). Business class seats are worn, no entertainment, flight was delayed and arrived more than an hour late. Boarding was by bus where we waited long in the bus and then had to stand in the rain in queue waiting to board.
Pros: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "The crew was amazing and the seat comfortable"
Cons: "Nothing I can think of yet."
Pros: "Large space"
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Cons: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Cons: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
Cons: "No kosher food eventhogh we asked for it"
Cons: "Did not provide special meal although I called ahead to request it."
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Cons: "flight was 6 hours delayed"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "The staff assistance Kosher food was great"
Cons: "Overhead baggage compartment was taken over by cups and stuff"
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Pros: "The worst airline company I've ever used"
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Cons: "There was a deley of 3 and a half h"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Cons: "Everything. I have written to email@example.com"
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Pros: "New plane."
Cons: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Cons: "Please have a vegetarian option that does not contain cheese."
Pros: "Friendly crew very responsive."
Pros: "Flight was smooth"
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Cons: "The food is terrible."
Pros: "In coach, tge seats were very comfortable.The 787was quieter andsmoother formy 9.5 hour flight. The staffwas excellent."
Cons: "it was great."