it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Food was horrible. Our flight was not comfortable due to turbulence, seats was not comfortable, Very tight barely can not move anywhere.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The food really sucks And they really need to work on entertainment The movie selection is herendous .
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Great experience, I just wish airline seats were more comfortable in general.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
I can’t comment on food as it was necessary to buy it. No entertainment.
I liked that the seat belt fit so I did not have to ask for an extension.
Seating was very tight and not comfortable. Would rather pay extra to get more leg room. Overall, the flight was not as nice as expected. It’s comparable to flying Spirit Airlines or Frontier airlines in America. Even as a budget airlines, Iberia should at least serve water or light snacks, especially for international legs, no matter how short the flights are. We were flying from London, Heathrow to Madrid Spain on a 2-hour flight without offering water, unless you want to pay for the water.
My flight with I berira was okay byt the lost my bags I still dont have them also the transit flight was so no comfortable so I dont think will go with them throught and transit flight again
Flight reservation was canceled withou notice had to spend the night in the airport
Nossos assentos eram na cabine turista premium. Não foi oferecido úm espumante de boas vindas como e outras companĥias. Tamɓém não foram oferecidos copos de vidro.
The boarding process was horrible. As a business class passenger I had to stay the long line after the gate doors because the was no special priority boarding. After the full of people bus stop near the plain nobody from the stuff was organize passengers on the ground before the plane. All passengers from economy class were using the first ramp and passing business class to rich their seats in economy class. But at the same time the second ramp to economy class seats was absolutely free. Bed selection of vine. At the beginning of dinner Cava was finished. The food was very simple for business class and not tasty. It is impossible to serve grilled beef in bouillon instead of creamy souse. Instead of espresso I got filtered coffee from the pot. Second meal during 12,5 hours flight as a small piece of tortilla is too small.
As compared to our beginning flight to Madrid this flight was light years better in every category! Highlights were the top notch crew, service and food. Our first experience with Iberia was at two opposite sides of the spectrum. Thank you for an excellent return flight to Chicago - O Hare!!
I was told international flights are very nice however this one was not. We were so cramped in our seats that it was very uncomfortable. The attendants catered to the passengers that preordered their food and seemed 'put out' when we wanted to order something. We ordered a croissant sandwich and got a bagel sandwich. My husband ordered a coffee and never got it. We were so thirsty and had to go looking for someone to get some water. The food was horrible. The bathroom was filthy. The movie selection was not good.
All flights cancelled with no way to reach the airline
Waiting too long before getting on the plane. No communication, slow...horrible
It was timely boarding, well organized. The food was weird in a flight to Buenos Aires. I felt as if I were flying to Asia because of the chicken teriyaki. In my section flight attendants spoke only German and English. I wondered why no Spanish speaker was hired for a flight to Latam. In that Lufthansa needs to be more customer oriented. Compared to other airlines the four seat in the middle is less comfortable. That said, staff was polite and efficient, the entertainment system worked well. It was ultimately a peaceful, well organized and safe flight. Thank you !
Very organized check in and boarding experience. Good crew very helpfull.
Horrible they wouldn’t let my wife and daughter board the plane. They stated there was an issue with her visa when she clearly showed them how to look it up online. This resulted in her missing her flight and having to buy a different airline ticket for the same day in which clearly there was no problem.
Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.
It was United. I used the United app ahead of time, and no problems other than Frankfurt Flughafen being what it is.
Absolutely horrific. Not only did the plane not board until AFTER it was supposed to have arrived in Luxembourg, but at the VERY last minute they announced that they would have to bump 10 people from the flight. Of course our family of 4 (trying to make it to Luxembourg to see my children’s 86 yo grandmother for Christmas) was bumped. There were 4 staff members, only one of which was even remotely trying to answer questions or get people on another flight. The reason they bumped us was bc a crew member was sick so instead of 110 passengers they could only take 100. This seemed ridiculous for a 30 minute flight where nothing is served anyway(!!?) They told us they could only book us on a Lufthansa flight at 1pm, but that there were no seats guaranteed. They also told us we would get a €250/person voucher for our troubles. They then gave us a link to a website to get those vouchers. When we got to the gate, the Lufthansa crew said that the flight was already overbooked and it was very unlikely that we would get on board. When asked if we could get our luggage and rent a car instead, they said it would take at least 2-3 hours to get our luggage. When we finally were allowed on the flight at the very last minute, we arrived in Luxembourg and none of our luggage (5 bags) with all of our Christmas presents and clothes/toiletries for the week made it to Luxembourg. Oh, and the link to get the vouchers doesn’t work….I think Air Dolomiti has a lot to answer for. I will be sure to avoid them at all cost in the future. I would recommend that companies like Kayak should use more professional air lines.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
Flight cancelled then rebooked. Waited hours for help. Customer service lady at airport (who was great) gave us seat upgrade. When we got the the gate to board, gate crew was rude, they switched our seats back to economy and made us and one other couple check our luggage. Dozens of other people with bigger bags weren’t asked to, just us and a couple other foreign passengers. When we boarded the plane, there was plenty of room in overhead storage AND our upgraded seats were empty the entire flight. Awful experience and we missed an entire day in Amsterdam because of this.
Good. But there food was poor quality and 95% of movies didn't have English subtitles
I thought they had rebranded themselves in every aspect but it was quite the opposite. The food was terrible the service was sub-par. Overall it was not a good experience.
Service from staff was poor, food choices were limited. Air plane was not clean or hygienic and seemed like not cleaned for days. Seats were uncomfortable.
service from stAff was barely there , food choices were limited. AirPlane was not clean and seemed like it was not cleaned for days.. Seats were very uncomfortable.
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The service on board should have been better fast service
Tel Aviv (TLV)Israel
Buenos Aires Ministro Pistarini (EZE)Argentina
Buenos Aires Ministro Pistarini - Tel Aviv