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I had a full row so can't imagine how this could be better

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

The boarding area was too small with only one agent checking passengers into their standing bus

My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.

The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !

Very bad, flying business but have no benefit of it. the crew was rude and I was not offered any food at all. I called them 3 times but none of them came. I was sick at that time and none of them helped me. an hour before landing they came to offer me food. it was too late because my stomach was already very painful and I was vomiting. I nearly can’t walk to immigration. I was forced to cancel my connecting flight and had to stay overnight in stockholm to recover my health.

It’s good alternative flight out from Mogadishu, especially for the timing

Am Wowed I did not ever thought African has such an amazing airline before.

My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽‍♀️

I took 4 Ethiopian Airlines flights on my trip. Each flight was one of the worst experiences I have had flying. The interior was filthy on each flight, the seats, the floors, the bathrooms. All were filthy. At 5-10, my knees touched the seat in front of me. The person in front of me declined their seat, basically making eye contact with me should they look up. My seat did not recline, so I was trapped in my seat, unable to use the bathroom or get up from my seat unless I woke up the person laying in my lap. My tv and seat were broken, as well as my friends seat and tv for our 14 hr flight. The bathroom closest to us was already clogged before we took off, so the backed up bathroom smells wafted out and into our row the entire 14 hr flight. Out of 4 flights, they were out of vegetarian food options for each meal. Flight staff was fairly rude and unapologetic, finally agreeing to give me a second roll and butter instead of no substitute offered for most of the meals. Flight crew had zero control over the passengers, allowing adults to congregate by exit doors and talk loudly during sleeping hours. Children were allowed to be completely ignored as they played outside of their seats and screeched for the ENTIRE 16 hr return flight. Forcing passengers to try and shush the children. Passengers then got up and got their bags the second the flight touched down, ignoring all safety and exit protocols. I will NEVER fly another Ethiopian Airlines flight as long as I live.

No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.

It was just okay. They overcharged me for a checked bag because I didn’t know it wasn’t included in the airfare.

Very small dinner, NO breakfast. You have to buy an earphone.

Food was terrible. No breakfast. Will not use this airline.

I'm not going to travel with that airline again.

I travel on a monthly basis and I’m not a stranger to budget airlines. I never complain about anything, it just about adjusting you expectations to what you paid for and you will get, but these flights (2) with Air Europa Miami - Madrid - Athens were a terrible experience. Both flights had a significant delays and multiple gate changes. At the checking they used a hand scale to weight your carry in, it cannot be more than 10 kg , even it fit on size.Luckily mine was ok . The food was inedible. The staff service was ok, but you can totally tell they do not care about much and show little customer service culture. I think this was my last trip on Air Europa. Actually the price was almost the same than other major airlines, I just took this one because I needed to depart late at night.

Probably will never use this air line again. Rude miserable staff. Uncomfortable seats.

Well, I'm not too happy with the service a flight for 9 hours with only a cup of water or wine. Food only service you one-time I bind flights many different airlines and they make sure that you feel comfortable with the food and drink

i paid accidently for a second bag instead of a golf bag (Eur 40 instead of 50) they would give me credit when i tried to change the second bag from a regular suitcase to a golfbag. The comment was "you made a mistake, your problem"

It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight

The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.

My baggage did not arrive, missed connection, service representative was not helpful.

Lost luggage, breaking the rest of plans, instead of going to other place from JFK should go home and wait for bag don’t know for how long 1, 2 days.

Outstanding. plane was a bit dated but safe and clean

Iberia schedules flights with short layovers in Madrid so many miss their flights. Also they lost our luggage twice - really a weak operation and will never fly with them again

The food was horrible. The crew skipped over me for drinks(only got food?). I had to wait until everyone else was served drinks in order to receive mine(meal was done). No earphones were given. No free WiFi.

I paid for a window seat to be able to rest against it and there was a big gap between the seat and the window like I was in an aisle. Also, whenever the person in front reclined their seat, the TV screen would be too low and in a weird angle. It feels like they’re crushing my little space.

Food is very bad! They didn’t put me and my family sitting all together. The airlines want to charge for everything such as seat, boarding priority and etc but they have to pay attention on what they are providing in exchange!

Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices

Same comment as before for the luggage. And the gluten free breakfast burrito made my husband sick....

Connection time and departure time were both changed to cause undue stree on older people who cant run through an airport

We were delayed taking off which caused us to miss the connection to Orlando in Frankfurt. The gate we landed at in Frankfurt was in A terminal and the next flight was c15 which was impossible to get to even running. Very poor planning on Lufthansa’s part.

I asked for antibacterial wipes three times and each time I was told they will bring it to me right away with nothing delivered. I finally went to the galley and was told you did not have it. In a post COVID world that is just wrong. The crew was very non compassionate to passengers asking basic questions about food. Very disappointing and makes me reconsider my routing for the future trips.

I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.

The business class seats are very narrow for the cost

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

I had to fly United where the flight crew was atrocious

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

It was terrible, I was denied to board the plane because I don't have Germany visa, but I don't know I need a visa because all I want is go back to united state and I don't need to enter Germany. When I buy the ticket and checking in I entered my Chinese passport information and I did not get any notifications that I need apply for Germany visa. This trouble is generated totally by Lufthansa and they don't offer any useful help to solve my issue which cause huge problems to my travels.

No assistance as requested. Very late take off. Very hard landing And again , no assistance after landing

We booked and purchase our seats in February for a September flight. We choose seats then also, did the online check in on the app the day before and all was fine. At the airline check in they charged our seats and we were not even sitting together after paying for business class seats. They separated us with no explanation and would not change them back. I was very upset. On the return flight, they tried to put us on standby! When again, we purchased seats in February for this flight. The plane was old and smaller and the business class seats were not comfortable like the flight from NYC. Flight attendants were hard to find once the first meal was served, luckily the flights were smooth.

Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late

Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.

Flight was cancelled and other being told it was cancelled there has been no other contact.

Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min

Very frustrating trip. From Rome to boston , and i missed the next flight to new york

Everything was fine except the food. They really need to work on the quality of the food.

They are nice personal and as sky silver medaglia member love Delta air and partner

I’m disappointed with ITA Airlines. I feel their planes are outdated. I upgraded to Premier economy and there was very little “Premium” about it. I flew on SAS in Premier economy and that is a great experience. I do not recommend this airline.

Cancelled my ticket and was never told and showed up to airport